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“SO MUCH FUN!!!!!”

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Best Western Dundee
Ranked #3 of 4 Hotels in Dundee
Reviewed August 24, 2012

AWESOME FAMILY FUN!!!! Rarely have I found customer service this top-notch ANYWHERE! Clean, friendly, attentive, personal...I could go on and on and on... We are already planning our next visit! The hotel boasts a beautiful cabin flavor...just GORGEOUS!

  • Stayed: August 2012, traveled with family
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1  Thank JenNaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded September 12, 2012

Hello jenNaylor,

Thank you very much for the positive review of our hotel and our services. We are very glad that we made such an impact for everyone in your family and that everyone had a great time, and we look forward to having you again in the near future.

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186 - 192 of 249 reviews

Reviewed August 4, 2012

Recently stayed at the Holiday Inn express. Check-in was easy and counter person was very friendly. Asked for room near the waterpark area and she says I have a family suite that near
the park. Family suite (room 178) had a king bed 2sets of bulk beds and sofa sleeper with 3 tv in each area. We had 3 Adults and 4 boys so it had lots of room. It also had miroware and refrig with sink and coffee maker. We brought juice and crackers and other snacks. We also popped popcorn as we watched TV.
The waterpark area had a lot of guards watching the little ones. I loved the lazy river. You could walk the whole length of it and rest in the regular pool area. The 4 waterslides was easy for the little one to go by themself. They also had a kids pool for the very little kids. Lots of fun....
The only problem we had was that the next morning B'fast was closed at 9:30am and if you wanted b'fast you had to go across the street to Bob Evans. Would be nice to have a cont'l B'fast that served milk and cereal for late morning people.
The kids wanted to go swimming so we swam a little and than eat at the snack area that cost @$45.OO. It seem the kids did not want to leave the hotel once they stop swimming they wanted to enjoy the hotel

Room Tip: bring snacks and drinks for the kids and Breakfast food if your getting up late
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  • Stayed: July 2012, traveled with family
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2  Thank pizzapie049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded August 7, 2012

Hello pizzapie049,

Thank you for posting about your recent experience at our Splash Universe Indoor Water Park Resort. We are very glad to hear that you and your family enjoyed the water park, the family suite you stayed in as well as the service you received at check in. We enjoy receiving positive feedback as well as understanding where we have room for improvements. We are disappointed to hear that you were not satisfied with our restaurant hours which resulted in you and your family going to a nearby restaurant.

We look forward to having you and your family return to Splash Universe-Dundee.

Splash Universe-Dundee Management

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Reviewed July 17, 2012

We took our kids here and had been to Great Wolf Lodge (Traverse City, MI) last year, so perhaps I shouldn't be too critical. However, the food at this hotel (Holiday Inn) was TERRIBLE. We paid $ 16.00 per person to eat at a buffet at the only restaurant there. We bought what we thought was a "prime rib" buffet. It was terrible, the prime rib tasted like rubber and the rest of the food looked like it came out of the freezer (in bulk), from Costco. The food is stone COLD !

We then made the MISTAKE of having breakfast there (with kids we thought it would be easier).
They charged $ 7.00/person for this buffet. Again very dissappointing. I really wanted to give this place a chance, but IF we return to the waterpark and stay there, we will definately eat somewhere else.

Room Tip: All of the rooms appear to have a convenient location.
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  • Stayed: July 2012, traveled with family
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1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded August 7, 2012

Hello Mike T,

Thank you for choosing Splash Universe for your recent trip to Dundee, and for taking the time to post your comments. We are disappointed and apologize that you were not satisfied with our food and beverage services. We work very hard to ensure that our products and services are of the highest quality which our guests have come to expect from our resort.

We sincerely appreciate your feedback, and we will continue to strive for the highest quality products for our future guests.

Sincerely,
Splash Universe-Dundee Management

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Reviewed July 4, 2012

We (family of two adults and two kids, 3 and 6 years of age) recently stayed 4 nights at this hotel. It actually isn't a Holiday Inn Express anymore- just a Holiday Inn and that basically means no free breakfast anymore- which we didn't know until we checked in... The check in was fine, the staff was helpful and the rooms were clean and stocked with Bath and Body Works products, but this is where the 'pro' column ended for us. The advertised 'free wi-fi' wasn't working the entire time we stayed. We called the front desk, they told us to call the IT tech support... I spoke with them a few times and it still wasn't able to be resolved. We were billed the full amount upon leaving, but when I asked for a reduction due to the lack of one of the main advertised services, they were fine about it so that was nice. Kids do eat free breakfast and dinner with paid adult but we only ate there once, it wasn't very good. The pool was tiny and there was no hot tub, probably because they want you to go to the Splash Universe water park that is attached. We did, and it was fun, but expensive, like $40 a person which seemed a bit much for the scale of park. The best thing about this hotel was the location- it was right off major roads and surrounded by shops, gas stations, restaurants, etc so easy access to whatever. However, there are several other hotel chains right there as well, so unless we got a spectacular deal next time I would be considering the other chains myself.

  • Stayed: July 2012, traveled with family
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1  Thank ScarlettFeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded August 7, 2012

Hello ScarlettFeather,

Thank you for taking the time to post a review about your visit to Splash Universe-Dundee Michigan. We were happy to read about your recent visit to our resort, and thank you for all of your comments. We appreciate all suggestions both pro and con. The best value if you are visiting for our Splash Universe Water Park is to book a water park package room which includes 4 passes to the water park for the day of arrival through the day of departure.

We regret to hear about the issues you experienced with the internet access, but are happy to hear that you were pleased with our response. We strive to always improve all of our guest amenities and services including WIFI. Our team always enjoys receiving positive comments on our resort’s appearance and our location, and again we thank you for your post.
We look forward to your next visit to our resort.

Sincerely,
Splash Universe-Dundee Management

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Reviewed June 21, 2012

We stayed here at the last min. as we had decided to go to the NASCAR race at MIS at the last min. This hotel does have a waterpark attached but we didnt use it. There was also just a standard pool to use. Since we booked on Hotwire, we did not pick the room. It turned out to have 2 sets of bunkbeds with a seperation to the queen bed. There was a frig, microwave and 2 TVs. There was a table and chairs. The staff was great, no problems. And the place is decorated like a cabin in the woods. The lobby must have been decorated by Calbelas. Several resturants outside the hotel. And a small breakfast buffet was available upstairs of the waterpark.

  • Stayed: June 2012, traveled as a couple
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Thank madtravler711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded August 7, 2012

Hello Madtravler711,

Thank you for taking the time to post a review about your visit to Splash Universe-Dundee Michigan. We were happy to hear that you chose us for your visit. We also believe we have a great location. We do receive a lot of positive comments on our resort’s room amenities and appearance.

We look forward to having you as our guest for the August Races at MIS. Be sure and tell your friends about your stay.

Sincerely,
Splash Universe-Dundee Management

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Reviewed June 20, 2012

Stayed here with the soccer team. Check in was awful. Arrived 11:30 at night - exhausted with three kids. There was a mix up with my reservation and the front desk person did not know what to do so he asked me to wait. Some random person comes in off the street asking for a room, and takes care of her first. He asked if I wouldn't mind letting her go in front of me, it would only take a minute (or 10 that it actually took) .

Room was OK. Got a King size with 2 bunk beds. My window was on the first floor facing an outdoor area with super bright lights. Of course, I could not shield out the light with only the sheers to pull over the window (Why do hotels set the window coverings up that way?) had a difficult nights sleep because of the brightness. In room fridge and Bath and Body works toiletries were a nice touch. Laundry room came in handy. Cleaning staff was super friendly. Breakfast was OK (eggs were gross as they usually are at these places) - staff in the restaurant area was attentive - someone in our group had a hair in their eggs - the staff handled it by not charging for that breakfast - so at least they did the right thing. we did not go to the waterpark - looked like it would be more exciting for those under 10.

  • Stayed: May 2012, traveled with family
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1  Thank sassymouthsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Best Western Dundee, responded to this reviewResponded July 24, 2012

Dear sassymouthsue,

Thank you for staying with us on your recent visit to Dundee and for taking the time to write about your recent experience at our hotel. I am pleased you liked the toiletries in your bathroom and found both our housekeeping and restaurant staff to be friendly and attentive. We work very hard to ensure that our products and services are superior. I am disappointed and sorry you were not satisfied with the service you received from our front desk staff as well as the window covering in your room. I understand that having a good night sleep is important to our guest. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

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Reviewed June 5, 2012

The hotel is very nice and clean. However, you have to like the outdoors to like the rooms. Checkin was a little slow, but not terrible.

Stayed: June 2012, traveled with friends
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Best Western Dundee, responded to this reviewResponded August 7, 2012

Hello Julie B,
Thank you for taking the time to post a review about your visit to Splash Universe-Dundee Michigan. We like to hear from all of our guests and read their comments. We review all guest suggestions and appreciate your thoughts on our theme/decor. We do receive a lot of positive comments on our resort’s appearance, but understand your point of view.

Splash Universe-Dundee Management

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Additional Information about Best Western Dundee

Address: 102 Whitetail Dr, Dundee, MI 48131-8607 (Formerly Splash Universe Resort)
Location: United States > Michigan > Dundee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Dundee
Price Range: $86 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Dundee 3*
Number of rooms: 163
Official Description (provided by the hotel):
Nestled on the outskirts of Historic Dundee, where the River Raisin winds through the heart of the village and the ground gives birth to bountiful crops, is the Best Western Dundee. Step inside where you will be welcomed by the rustic motif, stone hearth fireplace and genuine hospitality of Dundee’s preferred hotel for business, leisure and groups. Business Travelers will relish in the hotel’s top of the line amenities. Refresh, renew and reset in the state of the art fitness center, heated indoor pool, and spacious rooms. Keep up-to-date with complimentary high-speed wireless Internet and business center available 24 hours. ... more   less 
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Also Known As:
Holiday Inn Express - Dundee Hotel Dundee
Holiday Inn Dundee
Dundee Holiday Inn

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