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“Basic motel room, comfortable lobby and indoor pool, accepts dogs”

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AmericInn Lodge & Suites Saugatuck - Douglas
Ranked #4 of 4 Hotels in Douglas
Columbus, Ohio
Level Contributor
160 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Basic motel room, comfortable lobby and indoor pool, accepts dogs”
3 of 5 bubbles Reviewed December 8, 2013

Came to the Holland, MI area for the first time. Researched places that would accept dogs. AmericInn had decent reviews. Chose it at $85/nite rate including AAA discount...in early December. Stayed two nights. Lobby I has gas fireplace and Xmas tree, so rather nice. Good sized pool and hot tub for people with kids who need to get them out of the house in winter. Mostly, I care primarily about the room. This one was standard decent motel. 32" flat screen TV and free wifi. Little table, wardrobe, under window AC/ heater. No vent fan in bathroom is an unfortunate miss. No microwave or mini fridge. Dog charge $25/stay, which is very reasonable. Room price seemed fair or a little bit high. Breakfast included, waffle maker, bagels/muffins, sausage/premade egg, etc. OJ machine was good actually. Bottom line, I would stay here again, but would probably try an alternative first.

Room Tip: I was in a first floor room of which some allow pets. 2nd floor rooms apparently include "suit...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank ChrisC-Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
    67
    54
    35
    22
    17
See reviews for
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5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
South Bend, Indiana, United States
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

We enjoy staying at the AmericInn Lodge . It is are at location. Right next door is Christo 's, which is very welcoming bar with great food. The rooms are clean and a great value for the traveler to the area. Many places require a 2 night
Minimum on weekends, but they do not.
The beds are very comfortable with a fresh feeling. It is quiet , with only 44 rooms.
The front desk is friendly and warm.
There is a fireplace in the lobby, and the only thing the breakfast is missing is fresh fruit!
This was our third stay there. We will return.

  • Stayed November 2013, traveled as a couple
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
1 Thank Sandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at AmericInn Lodge & Suites Saugatuck - Douglas, responded to this review, April 30, 2014
Thank you kindly for your positive review of our Hotel. We are pleased that you enjoyed your stay.

We strive to provide our guests' with a friendly environment and warm atmosphere.

We are constantly updating our breakfast menu to ensure our guests have the most nutritious, satisfying meal. We appreciate any feedback to better our service to our guest.

Thank you again for choosing to stay with us and we welcome you back anytime of year!

N. Newcomb
AmericInn Hotel
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmhurst
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

my grandparents used to have a summer home in saugatuck, mich. we absolutely love the americinn! it is the next best place to stay, since my grandparents are gone, but our memories and our new memories remain!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 6, 2013 via mobile

This hotel was great. PET FRIENDLY!! Real nice people. Great pool (little cold). Big hot tub. The hotel is real close to the saugatuck brewery. Stayed here with my girlfriends and her parents. I would come here again in a heartbeat. The breakfast was also good.

Stayed October 2013
Helpful?
1 Thank Bryan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GC MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 12, 2013

We stayed here recently for a couple of nights. Just after checking in, we noticed that the door lock was difficult to get to latch when leaving the room. We mentioned it to the front desk and really got no response. We decided to just make sure it latched before we walked away each time. Our second day with this hotel, we had left for the day to return to the door lock not engaged after the cleaning crew had finished. Again down to the front desk to complain and got a "we are sorry about that" and then nothing. No one came to look at the lock to make sure it was working properly, no question of if anything was missing. Will not stay here again or recommend that particular hotel to friends or family. Very disappointed ....how they handled my complaint.

  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank kpetch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed September 9, 2013

My friends and I had two confirmed reservations in my name. CONFIRMED. The day we were supposed to arrived, I get an email at 5 pm notifying me that as per my request one of my rooms has been canceled. I called immediately to find out what was happening because we were departing from Detroit to arrive at the hotel in 3 hours. I told the woman who answered the phone about the email. She was immediately defensive and and told me to call Expedia. I explained to her that I had booked the rooms through AmericInn's own website and not Expedia. She repeated over and over that there was nothing she could do for me. I insisted that she had to do something since I had two confirmed reservations that I had not canceled; I gave her the confirmation numbers. She said she would speak to the manger and get back to me. She called back after what seemed an eternity (it was probably 45 minutes) and explained that she had made a mistake because someone else with my same last name checked in and only wanted one room (I was later told by senior manager the clerk was required to make this call). She said she had already given one of our rooms away and there was nothing she could do about it , sort of "you deal with it" attitude. Luckily my friend had hotel points so we stayed at the airport Westin, but if we were to have arrived as scheduled, we would have been completely out of luck. This woman was poorly trained at customer service; she tried to blame the situation on me. Upon checking in the next night the on duty manager was apologetic and comped on of our rooms for the night. The real problem here was not that the clerk made a mistake it was her very poor and, in fact, aggressive handling of the situation. To me this seems like a management failure. This woman should be trained better and if untrainable let go. When I told the manager about my conversation she said, yeah that sounds like xxxx. If xxxx is known to speak to guests this way then management needs to take care of that. Failing grade on every level. Ugly, lousy sheets, freezing noisy air conditioner. I honestly think we dodged a bullet only having one night in this dump. AVOID LIKE THE PLAGUE

  • Stayed September 2013, traveled with friends
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Helpful?
2 Thank Walter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Douglas hotels

West Carrollton, Ohio
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 2, 2013

I took a chance on the property, as I had never heard of this chain before. Relying on good reviews, I booked online here. When we arrived, they had us booked for two rooms instead of one. I have to say we were very satisfied with the large, clean room and bathroom. The only minus was that I'd booked a room with a recliner, and there was no recliner in our room. There is no elevator at this property, which can be a problem with heavy luggage. We were on the second floor, and had to go a long distance down the hallway and back downstairs to find an ice machine. The breakfast was really bad! Sausage and eggs were not hot. Ugh! BUT inspite of everything- the actual room was VERY NICE, as was the bathroom. There was a fridge in the room and also a microwave (If I remember correctly). Staff was exceptionally helpful and very friendly.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sunny51121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AmericInn Lodge & Suites Saugatuck - Douglas

Property: AmericInn Lodge & Suites Saugatuck - Douglas
Address: 2905 Blue Star Hwy, Douglas, MI 49406-5298
Location: United States > Michigan > Allegan County > Douglas
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Douglas
Price Range (Based on Average Rates): $$
Hotel Class:2 star — AmericInn Lodge & Suites Saugatuck - Douglas 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Americinn Lodge & Suites Saugatuck _ Douglas Hotel Douglas
Americinn Lodge And Suites Saugatuck _ Douglas
Americinn Hotel Douglas

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