I had a bad feeling about the hotel from the second I pulled into the parking lot. I went into the lobby to check in for my reservation which was 2 rooms with king beds and it looked like there had been a tornado that went through it. I got my keys and the man told me to go to entrance 2 because my room was closer to that entrance. I walked over to the entrance the door wasn't even locked so anyone could access the hall my room was in located at all times. The hallways were not heated and absolutely freezing. I walked into my room it smelled like a cigarette ash tray. Checked out my room went into the washroom only to find cigarette ashes all over the tub and bathroom floor. It was absolutely disgusting I wouldn't even let a homeless person sleep in that filth. And the best part of it was when I went to go back to the lobby to cancel my reservation and ask for my money back they basically said too bad and still charged me full price for two rooms!! Absolutely the worst hotel I've ever walked through and the worst customer service I've ever received especially from a manager. I would strongly suggest walking away from the idea of booking a room at this hotel. You will thank me for it!
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- Also Known As:
- Stay Inn And Suites
- Stay Hotel Detroit