This was a terrible experience for the money!! I understand it was New Years Eve and everyone jacks up the prices!! But you have to have the establishment to back that price hike up!! $200.00 for a dirty, filthy, hair infested room!! The bed was a king size and broken in the middle, good luck sleeping on that!! Our lamps didn't work unless we wanted to crawl under the bed and plug in the extension cord, REALLY??? Our friends room had blood on the floor under the sink. Other customers were complaining of dirty stained up bedding. Let talk about the "free" shuttle they offer. An 8 person van CANNOT accommodate 300 guests.. What a joke!! we had to take a cab to and from... Thank you for leaving us stranded!! I called the hotel several times asking for shuttle service but they couldn't pick us up. They only pick up from one location and we couldn't find it. Thanks for that info before we left!! So frustrating!! It was zero degrees outside and the employee is telling me "Ma'am, use your brain and figure out your own way back"... I was NOT HAPPY!! Not to mention we were freezing and also in downtown Detroit!! UGH!!!.......
Had I paid a reasonable amount of money I could have dealt with this. But the fact it cost $394.00 for 2 crappy rooms plus cab fair...... NO WAY!!!!!!!!!!!!!!!! You do not have the right to charge such prices!! I certainly will never go back!!
We complained of our stay to the night man. Of course he couldn't do anything. Another man did come to me later and apologize for everything and offered us back our cab fair. I was thankful for that. I realize they are only employees and probably cannot do much with a manager. They are probably also aware of the crappy hotel services!!!
- Official Description (provided by the hotel):
- Detroit Regency Hotel is conveniently located near the Renaissance Center complex, Comerica Park ballpark, Ford Field, Joe Louis Arena and Cobo Conference / Exhibition Center. The MotorCity Casino and MGM Grand Detroit casino are within three miles. Greektown, with its many restaurants, shops and casino, is less than two miles from this Detroit, MI hotel. The UAW-Chrysler National Training Center is only two blocks from the hotel. Free shuttle service to many downtown attractions and businesses within three miles is available. There are several restaurants within walking distance. The Main Street Grille is located on the hotel premises. This Detroit, MI hotel offers business travelers conveniences like voice mail, well-lit work areas, and access to copy and fax services. There are coffee makers and hair dryers in all guest rooms. Refrigerators and microwaves are available in some rooms, as well as whirlpool bathtubs. Handicap accessible are also offered. Whether traveling for business or pleasure, Detroit Regency Hotel is the most ideally located hotel for any stay. The staff looks forward to hosting every guest visiting the Detroit area. ... more less
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- Also Known As:
- Comfort Inn Detroit