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Doubletree by Hilton Hotel Detroit-Dearborn
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Reviews (1,611)
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959 - 964 of 1,611 reviews
Reviewed July 7, 2014

The overall experience was good, however we ran out of toilet paper. I called to the front desk at 5:00 pm and when we returned to the room at 11:00 pm, there still was no toilet paper. The clerk at the front desk had none and security did not respond to open the housekeeping supply room. I finally had to get 2 rolls from the lobby ladies room. The Hotel did give me a monetary credit for the inconvenience.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Randi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014

Stayed there for less than 12 hours (late check in, early check out). Three main issues: 1. Noisy A/C 2. Noisy rooms (from a nearbay road) 3. No free internet These are too many issues for such a short stay

  • Stayed: June 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Eran E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth R, Front Office Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this reviewResponded July 22, 2014

Dear Eran,

Thank you for staying with us and for sharing your experience as well. I agree with you, you had too many problems during your stay. Please accept my sincere apologies for these problems. We appreciate your feedback and do not take your concerns lightly. Our experienced maintenance technicians are constantly working on preventive maintenance to ensure our guests have a comfortable visit, and I am sorry that you’re A/C was noisy during your short stay. Our high speed wireless internet has recently been updated to be much faster and we recognize this to mostly be a necessity when traveling, so we have made it complimentary to all guests. I hope we get another chance to provide you with a much better experience next time you are in the Detroit area.

Kind regards,

Elizbeth Rauchman
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

This was a pleasant surprise in Dearborn Michigan. We take an annual trip to see a Tiger series. We booked this hotel because of a PNC discount we received. We will stay here again. The staff was very friendly and helpful. Loved the hot cookie and lemonade upon arrival. Needed after a long drive. There was some door slamming that rattled the room wall. Didn't last until late so did not complain. It was the week of 4th of July so someone had some loud fireworks going out. There was nothing the hotel could do about that. Great place for Detroit events. It is about 20 minutes outside the City. The Ford Factory tour is a must and Greenfield Village are within 5 minutes. Highly recommend this hotel.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Carleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

The only disappoint was I heard the regular rates were cheaper than the convention rate. The staff is phenomenal! Food was overpriced! It's difficult to find even with a GPS! Otherwise, we ended up having a great convention here!

  • Stayed: May 2014, traveled on business
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Thank jllpole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

For the price, I was very disappointed with the standard amenities provided. We have had microwaves and fridges provided without having to ask for them in hotel chains that cost much less. There were no face cloths in the linen set. I had to call for an additional roll of toilet paper. The mattress was very soft. There were no extra water glasses provided, only 2 glass glasses and 2 paper coffee cups. On the plus side, the staff was very accommodating.

  • Stayed: July 2014, traveled as a couple
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Thank Debbie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth R, Front Office Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this reviewResponded July 22, 2014

Dear Debbie,

Thank you for staying with us and for sharing your experience. I was happy to hear that you found our exceptional staff was accommodating. Though fridges do not come standard in all of our rooms, we do have them available upon request, and we are currently working on getting them in all of rooms to provide you with a better experience. We have just recently updated our in room amenities as well, and I think that if you stay with us again you will find them enjoyable. We appreciate your review and take your recommendations seriously. I hope that next time you are in the Detroit area, you choose us again so that we can provide you with an experience that we can be proud of.

Kind regards,

Elizabeth Rauchman
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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