We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Training and Attention to Detail”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Doubletree by Hilton Hotel Detroit-Dearborn
Ranked #8 of 33 Hotels in Detroit
Certificate of Excellence
Lake Mills, Wisconsin
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Training and Attention to Detail”
3 of 5 bubbles Reviewed May 5, 2011

After checking the TripAdvisor rating (#1 in Detroit), I decided to select this Hilton property for my 3-night stay. Upon arriving, I realized I had stayed here before, when it was a Holiday Inn or something similar. While much of the property has been updated since then, the guest rooms were just ‘okay,’ with old 25-inch televisions and smallish bathtubs.

The arrival experience was nice. I was greeted by TWO staff members at the front desk, and treated wonderfully throughout check-in. I was poorly directed to elevators about a quarter mile away, something that left me and other new guests scratching our heads searching for them. The warm Doubletree chocolate cookies (the best ever) were a welcome treat after I finally made it to my room.

I decided to hit the gym right away - the fitness center was okay, with dumbbells up to 50 pounds (apparently someone made off with the 30# set, however) and very good Precor machines. There were three elliptical machines, 3 or 4 treadmills, and one recumbent bike. The pulley weight system worked fine; there were plenty of antibacterial wipes, towels and water cups. The water soon ran out, thought, and had not been replenished two days later.

When I hit the room after working out, my old-school TV was giving me problems. I powered it up, and no matter what channel I selected, it automatically defaulted back to channel 3. I pressed the Care Line button on my phone, and a really nice, attentive lady, Liz, answered and promised to have someone from maintenance see to the TV. In the bathroom, there were two bath towels, two washcloths and one hand towel… why so chintzy on the towels? Each day, the towels were exchanged in the same exact quantities.

While waiting for maintenance, I checked out Grille 39, which apparently pays homage to the adjacent Southfield Freeway, also known as M-39. I don’t know who was on site for a convention, but they were collectively some of the nicest people ever. As I was seated at the bar, one after another they came in for refreshments, making polite conversation with bartenders and customers alike. The bar service was friendly and attentive, if somewhat easily confused. I opted to order food to take back to my room (I dislike paying ridiculous room service charges), so I ordered what was described as a citrus chicken breast with a vegetable salad. What I received, over a half hour later, was a chopped grilled chicken salad with asparagus and broccoli. While it was tasty enough, it was hardly worth the wait OR the $22.

Back in the room, I was pleased to find that maintenance had already been there, and apparently fixed the TV. I hit the power and it came to life perfectly. I changed to my channel of choice and watched for about 10 minutes before it automatically switched back to channel 3 and started increasing the volume! The remote control was unresponsive, so I rushed to turn it off at the front of the TV (it was LOUD). So, another call to the Care Line… and there was no answer… three times! Finally, I just dialed ‘0’ and there was Liz again. She apologized profusely (not her fault) and promised to have the TV swapped out the next day. I’d recommend a process change to address the ‘Care Line’ phone button vs. dialing ‘0’ in the future. The TV was replaced the next day by perhaps the nicest maintenance man ever, Juan. Not only did he swap out the TV, he refused a tip and returned with a coupon for a free dinner.

The remainder of my stay was confusing because there were both highs and lows. As other TripAdvisor guests have noted, the walls are paper thin, so don’t hold any covert conversations while you’re here. When I attempted to use my previously-mentioned meal voucher from Juan, the bartender forgot to credit my tab. She also forgot to place my order correctly and had to re-order the salad I chose over the fries. In looking at my final bill, she apparently issued the food credit. Finally, the lack of water in the fitness center just caused me to roll my eyes and wrap up this visit.

I don’t think I’ll stay here again. The facility isn’t anything special, but the location is good and most of the staff is professional and friendly. There just seems to be too little training and attention to detail.

Room Tip: Ask about the view - several rooms have wall views
See more room tips
  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cheesehead7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,363 reviews from our community

Traveler rating
    711
    378
    173
    64
    37
See reviews for
272
212
109
633
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Colorado Springs, Colorado
1 review
5 of 5 bubbles Reviewed April 18, 2011

In town for a funeral. The staff was extremely helpful with directions, quiet room location and service requests. Rachelle at the front desk went above and beyond. The room was quiet and extremely clean. Breakfast was also good. We will return.

Room Tip: End of hall corner room
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
5 of 5 bubbles Reviewed April 18, 2011

I was in town for my brother's funeral. I checked in late so I got up late. I had a coupon for a free buffet breakfast. However, I was sure I missed breakfast. To my surprize the buffet was still open. I got a great breakfast & the staff were so kind & helpful.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anniebelle227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed April 15, 2011

On my first visit to the Detroit area had the pleasure of staying at this hotel and enjoying the professional courteous service it had to offer.

Recommend it - on my return to area it is a definite

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cialeskid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 bubbles Reviewed April 2, 2011

I am a frequent traveler and I have been in alot of hotels in the country. The Doubletree Hotel in Detroit- Dearborn is a very secluded and relaxing hotel not just because of the location but because of the staff. The staff is always accomodating and is always willing to help you when needed. The atmosphere is always pleasureable and suitable to everyones needs. When I come into the hotel I am always greeted with hospitality by Charles, Scott, Megan, Jennifer, and others that I have met throughout the years of a very experienced visit. This is definitely one of the best hotels in the Detroit metro areas.....

Room Tip: Always try to get a higher floor
See more room tips
  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruff3457hawaii50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 28, 2011

My husband and I have stayed at this Doubletree numerous times and always have a wonderful experience. Everyone you come in contact with greets you with a smile. The hotel is always clean, beds are very comfortable, and of course, the warm, chocolate chip cookies at check in are delicious! Only thing that would make it better would be to offer a lighter weight bedding. While I love down comforters, they are just too warm in a hotel room.

In addition to the usual eggs, potatoes and bacon, the breakfast buffet always has plenty of fresh fruit, yogurt, oatmeal, and various breads, muffins and bagels.

Good wireless internet in the rooms.

Walking distance to Chili's and Red Robin.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EngineersWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dksims
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 28, 2011

Great! The only negative (and its not really a negative) was the elevator was mid-way thru the building, not in the lobby. Price wise, best deal for the $$$, period. Pool and spa were clean and neet. Resturant had good food and friendly environment. We will definately return!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dksims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Detroit hotels
7.8 mi away
Trumbull and Porter Hotel Detroit
0.1 mi away
Hawthorn Suites by Wyndham Dearborn/Detroit MI
8.7 mi away
Crowne Plaza Detroit Downtown Riverfront
Show Prices
Show Prices
Show Prices
8.1 mi away
MGM Grand Detroit
MGM Grand Detroit
#3 of 33 in Detroit
4.5 of 5 bubbles 1,057 reviews
9.0 mi away
Greektown Casino Hotel
11.2 mi away
The Westin Detroit Metropolitan Airport
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton Hotel Detroit-Dearborn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Hotel Detroit-Dearborn

Property: Doubletree by Hilton Hotel Detroit-Dearborn
Address: 5801 Southfield Expressway, Detroit, MI 48228
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Detroit
#5 Business Hotel in Detroit
#6 Family Hotel in Detroit
#8 Romantic Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Detroit-Dearborn 3.5*
Number of rooms: 347
Official Description (provided by the hotel):
The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our distinctively new, full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hilton Hotels Direct, Hotels.com, Orbitz, Priceline, Travelocity, Cancelon, Booking.com, TripOnline SA, getaroom.com, HotelQuickly and HotelsClick so you can book your Doubletree by Hilton Hotel Detroit-Dearborn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Detroit
Detroit Doubletree

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing