After checking the TripAdvisor rating (#1 in Detroit), I decided to select this Hilton property for my 3-night stay. Upon arriving, I realized I had stayed here before, when it was a Holiday Inn or something similar. While much of the property has been updated since then, the guest rooms were just ‘okay,’ with old 25-inch televisions and smallish bathtubs.
The arrival experience was nice. I was greeted by TWO staff members at the front desk, and treated wonderfully throughout check-in. I was poorly directed to elevators about a quarter mile away, something that left me and other new guests scratching our heads searching for them. The warm Doubletree chocolate cookies (the best ever) were a welcome treat after I finally made it to my room.
I decided to hit the gym right away - the fitness center was okay, with dumbbells up to 50 pounds (apparently someone made off with the 30# set, however) and very good Precor machines. There were three elliptical machines, 3 or 4 treadmills, and one recumbent bike. The pulley weight system worked fine; there were plenty of antibacterial wipes, towels and water cups. The water soon ran out, thought, and had not been replenished two days later.
When I hit the room after working out, my old-school TV was giving me problems. I powered it up, and no matter what channel I selected, it automatically defaulted back to channel 3. I pressed the Care Line button on my phone, and a really nice, attentive lady, Liz, answered and promised to have someone from maintenance see to the TV. In the bathroom, there were two bath towels, two washcloths and one hand towel… why so chintzy on the towels? Each day, the towels were exchanged in the same exact quantities.
While waiting for maintenance, I checked out Grille 39, which apparently pays homage to the adjacent Southfield Freeway, also known as M-39. I don’t know who was on site for a convention, but they were collectively some of the nicest people ever. As I was seated at the bar, one after another they came in for refreshments, making polite conversation with bartenders and customers alike. The bar service was friendly and attentive, if somewhat easily confused. I opted to order food to take back to my room (I dislike paying ridiculous room service charges), so I ordered what was described as a citrus chicken breast with a vegetable salad. What I received, over a half hour later, was a chopped grilled chicken salad with asparagus and broccoli. While it was tasty enough, it was hardly worth the wait OR the $22.
Back in the room, I was pleased to find that maintenance had already been there, and apparently fixed the TV. I hit the power and it came to life perfectly. I changed to my channel of choice and watched for about 10 minutes before it automatically switched back to channel 3 and started increasing the volume! The remote control was unresponsive, so I rushed to turn it off at the front of the TV (it was LOUD). So, another call to the Care Line… and there was no answer… three times! Finally, I just dialed ‘0’ and there was Liz again. She apologized profusely (not her fault) and promised to have the TV swapped out the next day. I’d recommend a process change to address the ‘Care Line’ phone button vs. dialing ‘0’ in the future. The TV was replaced the next day by perhaps the nicest maintenance man ever, Juan. Not only did he swap out the TV, he refused a tip and returned with a coupon for a free dinner.
The remainder of my stay was confusing because there were both highs and lows. As other TripAdvisor guests have noted, the walls are paper thin, so don’t hold any covert conversations while you’re here. When I attempted to use my previously-mentioned meal voucher from Juan, the bartender forgot to credit my tab. She also forgot to place my order correctly and had to re-order the salad I chose over the fries. In looking at my final bill, she apparently issued the food credit. Finally, the lack of water in the fitness center just caused me to roll my eyes and wrap up this visit.
I don’t think I’ll stay here again. The facility isn’t anything special, but the location is good and most of the staff is professional and friendly. There just seems to be too little training and attention to detail.
- Official Description (provided by the hotel):
- The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our distinctively new, full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotwire, Hilton Hotels Direct, Hotels.com, Orbitz, Priceline, Travelocity, Cancelon, Booking.com, TripOnline SA, getaroom.com, HotelQuickly and HotelsClick so you can book your Doubletree by Hilton Hotel Detroit-Dearborn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Detroit
- Detroit Doubletree