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“Disappointing Stay”

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The Westin Detroit Metropolitan Airport
Ranked #4 of 33 Hotels in Detroit
Certificate of Excellence
GreenLeadersGold level
East Lansing, Michigan
Level 5 Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Disappointing Stay”
Reviewed February 7, 2014 via mobile

My husband and I stayed here for one night before leaving for a trip. On the plus side, the hotel is extremely convenient and the parking package was wonderful. On the down side, our bed smelled like urine, which was disgusting and made it hard to sleep. Equally bad was the 2:00 am "wake-up call" from the escort knocking on our door looking for her client. Seriously. The hotel gave us a $7 credit (yes, $7) for our inconvenience. I'm not sure the convenience factor will ever convince us to stay here again.

Stayed February 2014
Helpful?
1 Thank MSUmom92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

I'm am incredibly sorry to hear of your experience and your was obviously not a Westin experience. I promise to make it up to you and it would be my sincere pleasure to speak with you directly. I can be reached at paul.dinapoli@westin.com.

Hope to hear from you soon.

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,386 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
Date | Rating
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  • Chinese (Simplified) first
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English first
Level 6 Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 2, 2014 via mobile

Stayed one night for a business meeting and was very impressed. The entrance to the hotel is directly from the Delta gates. Even more convenient is that TSA provides security checkpoint directly from lobby. The TSA hours are limited so check times. The restaurant is very nice with very friendly staff. Food was excellent - I had the salmon for dinner.

Stayed February 2014, traveled on business
Helpful?
Thank RegenMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you for your feedback and we're so pleased that you enjoyed the great service - and great salmon! Hope to see you again soon.

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
67 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed February 1, 2014

Stayed last weekend for a night. Service was spectacular. Room was quiet and nice. Connected to the airport - plus, you can get a pass to go into the terminal to eat or shop. It really doesn't get easier than this.

Room Tip: Ask to be far from the elevator to ensure peace and quiet.
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

We're thrilled that you enjoyed your stay and please let us know if we can ever assist you in the future.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level 6 Contributor
278 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed January 26, 2014

The location cannot be beat. Steps away from the Delta gates, with its own dedicated TSA security. Lobby/Bar/Restaurant are stunning. Easy access into the terminal or out to transportation (which easily connects to major freeways). I flew into Detroit at around 6:30 pm, I was in my room by 6:45 pm, and out the door, refreshed, for a meeting the next morning. I would highly recommend this hotel if you have business in the Detroit/Toledo/Flint area.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

We do cater to guests with many different trip personas and we were happy to assist you during your business travels. Hope to see you again soon.

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 25, 2014 via mobile

We stayed at the Westin prior to our trip to Los Angeles this week. I am using a wheelchair and crutches because of a broken ankle and the service the staff provided me was outstanding. They helped us with our luggage from our room right to the Delta desk. The room was so comfortable and clean and well appointed. The restaurant food was delicious.

Stayed January 2014, traveled with friends
Helpful?
Thank kovos1745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

Thank you so much for the amazing feedback about your guest service and dining experiences. I hope your ankle is feeling better and we hope to see you again.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Conway, Arkansas
Level 6 Contributor
279 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed January 25, 2014 via mobile

I always love this hotel. Right in the airport between a sushi place and McDonald's. Quiet when you walk thru the door. Lobby ( see picture ) is calming, and beautiful. My room is a good size. Rich dark curtains that open to look down to the lobby, and a chaise lounge. Wonderful bed and nice Westin shower. Nice amenities, even Starbucks coffee with single brewer. The HUGE plus is there is a security line at the hotel exit! Yay!!!

Stayed January 2014, traveled on business
Helpful?
Thank FlyMom10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear valued guest,

Looks like you had an amazing time - the "yeah" gave it away :). We're thrilled to be here for you and we look forward to seeing you in the future.

Thank you,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 22, 2014 via mobile

Primely located at the Metropolitan Detroit Airport, the Westin gives you a paradise for all of you that are travelling and just need to disconnect. Perfect rooms, an awesome view into the main lobby (in case you get one of those), an amazing restaurant within the lobby and a great fitness gym. Beds were like heaven and the bathrobes incredibly soft.
I hope I can get to stay there again soon....

Stayed January 2014, traveled on business
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, February 14, 2014
Dear Valued Guest,

Your description of your experience truly painted a relaxing picture. Safe travels in the future and we hope to see you again soon too.

Thank You,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Detroit Metropolitan Airport

Property: The Westin Detroit Metropolitan Airport
Address: 2501 Worldgateway Pl, Detroit, MI 48242-6298
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Detroit
#2 Luxury Hotel in Detroit
#2 Family Hotel in Detroit
#3 Business Hotel in Detroit
#3 Romantic Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin

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