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The Westin Detroit Metropolitan Airport
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Reviews (1,495)
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Reviewed September 13, 2013

The food at the bar is always great and Kim remembers everyone's name! This hotel is always comfortable and the folks are so helpful. Rooms are great and new waterfall showers are a great addition.

Only comment is the room service guy in the AM was kind of creepy.

Room Tip: They are all quiet
  • Stayed: August 2013, traveled on business
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Thank Looksee13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded September 14, 2013

Great feedback - thanks so much! Kim in our Dema Lounge is a true treasure and she does remember everybody! I'm certainly curious about your last comment and would be eager to hear more details. If available, could you please reach out to me directly to discuss at paul.dinapoli@westin .com.

Sincerely,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013

A beautiful property amidst the heart of DTW.

The open air atrium lobby is serene with the large reflecting pool and glass elevators.

The rooms are everything I'd expect from Westin.

The shower had a large rain shower type head, along with handheld sprayer.

Starbucks Coffee in the room, and an ample and healthy breakfast in the club lounge.

I'll be back!

Room Tip: I had a room overlooking the A Gates at DTW. Thick double pane windows assured a great view of the Tarmac, and not an ounce of noise.
  • Stayed: September 2013, traveled on business
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Thank FQTV_IT_Nurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded September 14, 2013

I'm so pleased that you enjoyed your stay and we're glad you've decided to return. Please be sure to let us know if we can ever do anything special for you next time.

See you soon!

Paul DiNapoli
Director of Operations

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Reviewed September 13, 2013

There is only one reason for staying in this hotel: you are flying in or out late or early!
The location is excellent for Delta flights as it is physically IN the terminal from Oct 31st there will be a direct dedicated line to security from the airport (great!).

Hotels rooms are pleasant. I would ask for a runway view as my 3rd floor view of the service area was pretty dull, and I see the runway pics are much nicer. Only criticism is the room smelled slightly of smoke (I am not sure if it was a smoking or non-smoking room, but I typically specify non-smoking).

The atrium is impressive and the food/drink is pretty good if a little steep (to be expected, its and Airport AND a Westin!).

You can slightly hear larger planes take off but its not intrusive. Try to avoid rooms at the end of coridoors as people slam the stairwell doors and that is intrusive.

Room Tip: Do not go at the end of a corridor and ask for runway facing for a view
  • Stayed: September 2013, traveled on business
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Thank Paulo82UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded September 14, 2013

Thank you for your comments and I'm glad you enjoyed your time with us. We do have many different room locations and views available and we are always happy to take special requests. We hope to see you again soon.

Paul DiNapoli
Director of Operations

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Reviewed September 12, 2013

We have stayed here a few times before an early morning flight, most recently in August, 2013. The service is excellent, the rooms are clean and modern. Beds are very comfortable. It's everything a top hotel should be, and often the prices are very reasonable. The restaurant in the lobby was fair, and a bit on the expensive side.

There is a separate TSA security line near the hotel lobby, making it very convenient and quick to get into the airport. However, this also prevented us from accessing the stores and restaurants in the airport the night before our flight, because of the need for a boarding pass.

We will be staying here again in the near future. However, because we are not fans of the restaurant, we will likely eat dinner before we arrive at the airport.

  • Stayed: August 2013, traveled with family
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1  Thank 32tza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded September 14, 2013

We are so pleased to hear that you enjoyed our service and property. Our Dema Restaurant is also outstanding and has an amazing seasonal menu, however we completely understand if you're interested in a different choice sometimes in the airport terminal.

We're always here to help and we look forward to your next visit.

Paul DiNapoli
Director of Operations

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Reviewed September 11, 2013

We stayed here twice and the second room we had was my favorite. Our room looked over the runway and was interesting to watch. The most amazing part, you didn't hear anything outside. The room was clean and very quiet!

  • Stayed: September 2013, traveled as a couple
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1  Thank zookeeper5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded September 14, 2013

I'm thrilled that you've returned and also enjoyed your guestroom view! The view of the tarmac is also my favorite and is quite interesting.

Thank you again,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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