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“nice building, weak concept, weak staff”

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The Westin Detroit Metropolitan Airport
Ranked #4 of 33 Hotels in Detroit
Certificate of Excellence
GreenLeadersGold level
Reviewed February 15, 2013

Stayed here many years ago, remembered it well. This trip challenging. (1) I'm flying in and out of the other terminal. Not entirely the hotel's fault that you have to allow half an hour for the transfer, between waiting endlessly for the shuttle, then loading up in a standing room only minibus. Hotel chooses not to have its own shuttle and tells you a cab for the one mile ride is $25. (2) Rooms small, average, ordinary. Westin is starting to install "rain" shower heads, a very substantial downgrade from what they've had before. No water pressure, to big for the small tubs they're in, just a mess. (3) Only one restaurant on property, very weak on service, weak on quality and selection of food. Noplace else to go. (4) Front desk staff doesn't know where meeting rooms are, has to look it up and can only tell you what floor, not where on what floor. (5) Wireless worked on first checkin to room; then not in lobby restaurant; and not again when I came back to room. Lucky I travel with my own MiFi to fall back on. -- Nice building, nice lobby, probably better than any of the off-airport airport hotels, but very weak in a number of areas where it doesn't need to be weak.

  • Stayed: February 2013, traveled on business
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1  Thank Caseyvtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest,

I'm so sorry that your visit wasn't satisfactory, but I'm sure we can exceed your expectations if given another opportunity. Please feel free to reach out to me directly and I'd be happy to assist you with future arrangements.

Sincerely,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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790 - 796 of 1,425 reviews

Reviewed February 14, 2013

We often stay at the Westin when we travel, especially if we have an early flight. We also meet at the Westin restaurant for arrivals and departures, beats the cell phone lot. The food is quite good and the rooms are very comfortable.

  • Stayed: November 2012, traveled as a couple
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1  Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest,

Thank you for being such a loyal guest and we look forward to seeing you again.

Sincerely,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

Bad weather delayed my outbound flight into Detroit causing me to miss my connection thru DTW. I called the hotel who could not honor my corporate rate. I ended up paying $299.00 for 1 night. On top of that, bottled water in the room is $4.00 and internet is $9.99 for 8 hours. I asked if they had a business center so I could print out a bording pass. I was told yes, it's in the lobby. The business center also charges $9.99 for 8 hours to use the the PC.

It's a nice enough hotel but they stick it to you every chance they get. The staff is pleasant and professional but at these prices that is to be expected..

Dinner? Burger $18.00. Martini $15.00. I recognize the property is within the airport but really?

Room Tip: I would say try a hotel near the airport with free shuttle service for 1/2 to 1/3rd the price of thi...
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  • Stayed: February 2013, traveled on business
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1  Thank man4pnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest,

Thank you for your feedback and I'm sorry to hear of your concern with some of the fees that we provide for our services. We do our very best to offer a great value to our guests and to consistently exceed their expectations. We hope to see you in the future.

Sincerely,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

We stayed two nights at Westin DTW on our way back from Cancun. It wasn't a planned visit but rather a necessity due to cancelled flights to New England. The staff, from the front desk clerks to housekeeping, bartender & waitress, all showed outstanding hospitality and sympathy toward our situation. Our room and the property itself were spotlessly clean and well maintained. Furnishings were up-to-date and in excellent condition. We loved the rain shower shower head in the bathroom and the upscale toiletries, soft towels and robe. The bed was super-comfy with silky soft linens. We slept great both nights with absolutely NO noise from the airport.

It was very handy staying IN the airport itself. We were able to come and go from the terminal.with a TSA screening right near the front desk. This was extremely handy as we shopped and walked terminal A for exercise/entertainment to pass the time during this unplanned stay.

I would recommend this property without hesitation and will consider it in the future when flying to or through DTW. Thanks Westin!

  • Stayed: February 2013, traveled as a couple
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1  Thank seedospend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest and Fellow New Englander,

We hope you enjoyed your trip and we're so glad that you were our guest on your way back to Maine. We hope to see you again soon.

Sincerely,
Paul DiNapoli
Director of Operations

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Reviewed February 12, 2013

We have stayed here several times taking advantage of their Park, Sleep, Fly package. While more expensive than similar packages at other nearby hotels, you have the advantage of being on-site at the airport rather than having to take a shuttle. The package includes 10 nights of valet parking in the main garage attached to the airport which normally costs $20 per night for long term self parking. The hotel itself is very nice and the "heavenly" beds are great. I always get a good night's sleep before my flight. Be aware that the dedicated security checkpoint at the hotel does not open until 7:30 in the morning so if you have an early flight, don't plan on using it. Even so, it is easy to get into the main terminal ticketing level from the hotel without going outside, a great thing when it is freezing outside. Overall, we feel this package is worth the cost in order to start a trip out on the right foot.

Room Tip: If you like to watch the planes, ask for a room that looks out onto the gates.
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  • Stayed: February 2013, traveled as a couple
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2  Thank sandylovnsandals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest,

We're thrilled that you enjoyed our Park and Stay package and we can't wait for you to visit us again.

Sincerely,

Paul DiNapoli
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

This is a full scale Westin located in the Delta Terminal of DTW airport. It has a decent workout room, a nice lobby/hotel restaurant, and a good club suite. On top of that, it has a private security entrance to the airport. I thought it was great and super convenient, and undoubtedly would stay here first for a quick trip to Detroit or Ann Arbor.

Stayed: February 2013, traveled on business
1  Thank RobotX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guest,

Thank you for your feedback and we're so happy that you enjoyed your time with us.

Sincerely,

Paul DiNapoli
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

We always stay at the Westin the night before we are traveling on Delta ....and sometimes just because.

The hotel is beautiful and the heavenly beds are to die for. The valet service is prompt and always professional. It makes boarding so much easier as they have their own security checkpoint right off of the lobby, you just have to make sure they are open if you have an early flight.

Dema Restaurant is a very good option for a late nite dinner and cocktails however you must keep in mind that you are a captive audience and therefore will pay for being such. Dinner, cocktails and a tip usually run us close to $200. Drinks are around $13 a piece, but again, we like it enough that we stay sometimes even when not traveling (must be the beds!!!)

  • Stayed: February 2013, traveled as a couple
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1  Thank Barbiedoll419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this reviewResponded March 9, 2013

Dear Valued Guests,

For business or personal travel, we're happy to have you as our guests. We hope to see you again soon.

Sincerely,

Paul DiNapoli
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Pl, Detroit, MI 48242-6298
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Detroit
#2 Luxury Hotel in Detroit
#2 Family Hotel in Detroit
#3 Business Hotel in Detroit
#3 Romantic Hotel in Detroit
Price Range: $176 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 404
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the world-class McNamara Terminal, offers the convenience of a private security entrance, latest Westin guestroom, technology and comfort, Reflections Restaurant and Lounge, 26,000 sq. ft. of meeting space and Detroit's most stylish & comfortable surroundings. ... more   less 
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin

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