I was recently at the St. Regis in Detroit and REALLY enjoyed my stay.
Many guests complain about the hotel's parking situation. It is valet parking, only, and I'm of the opinion that it's a much safer option than self-park in a city like Detroit. Like it or not, Detroit is a city with crime (lots of crime) and while this hotel IS in one of the nicer areas, it's still in Detroit. Personally, I wouldn't want to have to park and then walk across a big parking lot alone after dark: that's an invitation to trouble. The rates at this hotel are favorable, so even when you add in $14 for valet parking, you're still paying less than the rates at most other Downtown Detroit area hotels. Isn't your safety and convenience worth $14? If it's not, do yourself a favor and stay in the suburbs.
The hotel was not especially busy on the night I arrived, but the associate working at the front desk was going solo. There were two other hotel associates at the other end of the front desk, but they did not seem to notice, or care, that their colleague was becoming quite busy with check-ins and phone calls. They were engrossed in their own conversation and whatever project had their attention. From a guest's perspective, if there are hotel employees at the front desk, they should be working with guests and not on another project while guests are waiting to be checked in and phones are ringing. Take your side project and side conversation to a back office, out of the customer's view, if you're not working the desk.
The associate who checked me in seemed, at first, a little frazzled by the sudden surge of activity at the front desk and apparent lack of assistance from his colleagues. But, before I departed the desk for my room, he gave his name and invited me to let him know if I needed anything during my stay. That always scores points with me.
I went upstairs to my room and was thrilled when I opened the door. The furnishings were tasteful and went well with the style of the hotel. The room had a pleasant, clean smell that wasn't bleachy or chemical-like. The room looked clean and smelled clean. The bathroom was in perfect order and I like the quality Crabtree & Evelyn bath amenities provided. The bath mat, towels and face cloths were brilliantly white, no stains, and neatly folded. I also appreciated that the hotel has "real" bathtubs: porcelain on steel and not those flimsy-feeling fiberglass bath "inserts" that are so popular today. Water pressure was great, too.
What was not great, unfortunately, was the wireless internet in my room. My computer was able to detect three different hotel networks, but only one was strong enough to connect and that network seemed to be turned-on only part of the time. It was an exercise in frustration that I was not the only one experiencing. I spoke with the gentleman from the room next door in the elevator, after seeing him using his laptop in the lobby. He said he was just as frustrated with the internet in his room and decided it was better to just take his computer to the lobby...
The beds in this hotel are heaven. I've been fortunate to stay in a number of hotels over the years and -hands down- I found the bed at the St. Regis in Detroit the most comfortable of them ALL. My bed featured a very fine (soft, but firm) mattress, bright white linens that didn't reek of bleach and a fantastic assortment of soft and firm pillows. I can overlook the poor-to-nonexistent internet connection in the room because the bed was "just that good" and I slept so well. I actually thought the mattress was Duxiana but was pleasantly surprised that it was from a brand name that I could actually afford!
The hotel currently does not offer breakfast or dining. I understand the hotel restaurant will be reopening soon, however. While I am not, personally, a big breakfast person, I would have enjoyed being able to, at least, get a real cup of coffee without leaving the hotel (not the tiny, one-up-at-a-time coffee from the room with powdered -yuck- creamer.) Also, because the hotel is located in an area with 9-5 office buildings, there are not many dining options in the evening hours directly outside the hotel.
The Hotel St. Regis is a gem of a hotel that just needs to regain its real sparkle. It is a beautiful, solid hotel and, once some of the kinks get worked out, it will once again be "THE" place in Detroit to see and BE seen.
- Official Description (provided by the hotel):
- Welcome to the Hotel St. Regis, the most inviting landmark hotel near downtown Detroit. Among Detroit Hotels, the Hotel St Regis stands alone with its original stately elegance yet with a modern, more casual style. Delivering an extraordinary level of comfort and convenience is what we promise each of our guests. Few Detroit hotels can rightfully boast of a history as rich as ours. The Hotel St. Regis has played host to such diverse and notable travelers as Martin Luther King and Mick Jagger.Located in Detroit's New Center area, the hotel is next door to Wayne State University, the world class health facility - Henry Ford Hospital, Fisher Theatre and Cadillac Place, home of the state of Michigan Government offices. And our unique location is minutes from Detroit's major venues.Guests of the Hotel St. Regis will enjoy relaxing in comfort in one of the 124 stylish guestrooms and suites located on five floors. Each room has been newly redesigned featuring an inviting color scheme, guest bedroom & bath with marble vanities & superior bedding.Enjoy live Jazz every Thursday night from 6-9PM in our attached restaurant/lounge La Musique. ... more less
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- Also Known As:
- St. Regis Hotel Detroit
- St Regis Detroit