We stayed at The Westin this past week while on our way back home to Wisconsin from Washington D.C. When we researched the hotel, we were drawn by the history and let's be honest, by the fact that we would more than likely be safer at this hotel than others. We were hoping that we would have a view of the Fort Shelby Hotel, unfortunately that was not possible but certainly not by fault of the hotel. Upon arriving, it's obvious that the Westin is a hub of nightlife and activity. From the outside it was extremely impressive, the lobby was stunning, spacious and very modernly renovated. When checking in at the front desk, not only did they not have our reservations but we had to wait approximately 15 minutes for the front desk clerk to rectify the situation and secure us a room. When we walked in with our bags, no effort to offer assistance was made. We arrived with our 2 boxers (The Westin is a pet-friendly hotel) and I was struggling with my luggage until what appeared to be a manager did finally assist me with my bags. I didn't feel inclined to tip at that point because I was irritated help was not offered sooner. And from here I am afraid, everything just continues to get worse. When we entered room 1408 we were very impressed. The rooms are gigantic, beautiful, they smell and look great on the surface. The shower was absolutely fantastic and all of the soaps and shampoos and conditioners smelled wonderful, the only other hotel who has beat them in this arena in my opinion is The Sheraton (they use Bliss products.) The bathroom was extremely spacious which was very nice, there is lots of room to spread out in these rooms. However, once I turned down the bed, I noticed 2 very suspicious stains on the top sheet. Upon closer inspection they appeared to be blood. Extremely disgusted, I called down to the front desk and was helped by a woman who was very nice and apologized profusely. She sent an employee up almost immediately with replacement sheets. They insisted on making the bed for me but with the dogs, we wanted to ensure they felt secure and unstressed so I said no thank you I would remake it. I wish I hadn't because upon pulling the sheets off I noticed other stains that definitely were not blood. I pulled the new sheets to replace the old and once I touched the fitted sheet, noticed it was still soaking wet. I called down once again, and was told they would send a new fitted sheet. It took approximately 10-15 minutes on this second run. When the gentleman brought the sheets, I stepped outside of the room to tell him about the sheets and show him the stains and he looked at me blankly like it was no big deal and told me the reason it took so long the second time was because the sheet needed to be dried. Why, at 10:30 at night, aren't there clean, dry sheets in this hotel that at a DISCOUNTED rate, still cost us $260 per night?? Regardless, that was not the worst part. Rather than taking the sheets from me, the employee told me to throw them on the floor at his feet while he garnered rubber gloves to take them away. So, let me get this right...your hotel, expected us to sleep in dirty sheets that some lazy and inconsiderate employee obviously did not change, hoping we would not notice, but your employee will not touch the sheets without rubber gloves? I understand the safety precautions, but your guests should never have to see this happening. Every new guest should experience freshly made rooms every time, a room should never, ever be left with dirty sheets between guests. I once again called the front desk to explain what had just happened and while I was treated well, it had all left a seriously sour taste in my mouth. We were offered room service, however seeing as we were heading to bed that was not a viable solution. We've stayed in Holiday Inn & Suites that have surpassed this place. Scratch that, we've stayed at roadside motels that were cleaner. One last thing that happened on check out day...I took the dogs to a small park across the street and when I came back I was unable to get to my room with my key card. You have to scan the card first and then punch your room number in in order to leave the lobby. Red & Yellow lights were highlighting every time I tried so I finally decided to seek out some help. When a gentleman did come to help me, he turned and looked at me and said "Are you sure you belong here?" What does that even mean?? Employees need a major shaping up, they need to realize where they are working. This is not a small road side hotel or a small name hotel. It is a big name dealing with people who are spending a good deal of money with their establishment, they should be treating it that way. While we would stay with the Westin again in the future because it is the "nicest" hotel in the area, and again: the safest, I would definitely be watching the room for cleanliness, and I wouldn't go into the experience expecting any special treatment just because of the Westin name, price of the room, or beauty of the hotel which is sad, because it's exactly what you should expect.
- Official Description (provided by the hotel):
- The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more less
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- Also Known As:
- The Westin Book Cadillac Detroit Hotel Detroit
- Westin Detroit