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“Exceptional Service and Comfort”

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MotorCity Casino Hotel
Ranked #10 of 33 Hotels in Detroit
Certificate of Excellence
White Lake, Michigan
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Exceptional Service and Comfort”
Reviewed July 1, 2013

My husband and I stayed Saturday, June 29th for one night. I usually have a comp'd room once a month and either turn it into a girls night out or take the hubby. On this stay, we were upgraded to the "Executive Level" which was a pleasant surprise since it was not expected or asked for. The rooms are very well appointed and we absolutely love the comfort of the bed and pillows!!! The bathrooms are luxurious and roomy. Love the in-room coffe/tea service. The front desk staff is always very friendly and helpful and make you feel welcome. We usually eat or meals at the Lodge Diner. The portions are huge and tasty. The only negative I can think of is the lack of a pool on sight but other then that you can't go wrong staying here.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vvanders1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (164)
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English first
Amherstburg, Canada
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 24, 2013

Went with another couple to see a concert, and stayed at the Motorcity Hotel as a last resort because our regular "go to" places were booked solid. Not knowing exactly what to expect, we were all pleasantly surprised. The king rooms were very well appointed, fresh and clean. The overlarge washrooms and showers were quite a treat. Front counter staff anc conceierge were very helpful in directing us to local restaurants, transportation etc. Although there is really nothing within walking distance, taxi's are right out the front 24 hours. Cab fare to the popular spots in town a mere $6.00. Can't beat that. Restaurants in the casino hotel are very diverse offering everthing from buffet's to fine dining. We sampled one of the mid fare restaurants and both times had excellent meals, dinner and breakfast. The casino itself is very large offering all types of games for the avid gamblers and the small timers like ourselves who enjoy the slots. Machines paid well, and both my husband and I were up on our winnings paying for the trip. Win Win. Would definitly stay there again as a destination getaway for a weekend or when attending a concert on hockey game.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank Peggy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Level 6 Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 23, 2013

Every month I head to Motor city for a night off! I enjoy the clean rooms, huge bath, awesome turkey burgers and entertainment in the casino. Great to just spend an evening relaxing alone and taking time to myself. The past coule of times there has nto been a hairdryer in the room but guest services were quick to bring one up. Love the pillow library

  • Stayed June 2013, traveled solo
    • Value
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Helpful?
1 Thank Angie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, Florida
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 21, 2013

Mrs.Ilitch: Please cut your losses and sell your casino.
We stayed 2 nights. The rooms are very nice but you staff dosen't pay attention to the cleaning details. Debris in chair cousions and stains on bed floor boards. The fridge and snack tray auto charge is a joke and renders the use of the fridge ussless.

On night 1 at 2:11 am there was a loud knock on the neighbors door. You could here a lady say O my God I am freaking out I have been robbed ,black man red hat red shoes on the elevator.

On night 2 after returing from a Tiger game we went for dessert in the Lodge cafe. We waited 20min to be seatted because the tables were un bussed. Not 1 or 2 90% of them. We ordered what was suppose to be warn apple cobbler with ice cream. We got cold canned apples,cold sauce and no ice cream. We brought this to the attention of our waitress. We waited 10min for the ice cream . She said that a manager would speak with us. 20min later no manager.I tracked down the waitress got our bill paid and left. We spoke to the manager at the hotel front desk and he reimbursed us for the cobbler.

Security was doubled the second night. I felt as if i had to keep my head on a swivel ever time we left the room. Every were we went the staff acted as if they didn't care and had a thats not my job attitud. Hotel manager and attendant in hotel store were the exception.

  • Stayed June 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
7 Thank LED1977ZEPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Port Richey, Florida
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 20, 2013

Rooms were great and great food at the Buffett but forget about taking a walk or walking to a resteraunt Better off staying in Greek Town. Cigerette smoke was terrible in the casinos. Free fountain drinks but it was serve yourself.

  • Stayed February 2013, traveled on business
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Helpful?
1 Thank branch2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 17, 2013

The negative reviews that I read are accurate. The whole place smells like cig smoke. It is in a rough neighborhood. I felt somewhat uncomfortable for a variety of reasons.

On the positive, the rooms are actually pretty nice and it has some good amenities.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tommyboyOSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amherstburg, Canada
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 14, 2013

Enjoyed the stay at the MCC. Parking was easy, the room was spacious and clean. The only down fall is there is nothing around there, if you don't want to drive, you definatly don't want to walk, you have to cab it. Now saying that, it was only a $6.00 cab ride from Joe Louis area back to the Hotel. All in all, I enjoyed MCC and will come back.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MotorCity Casino Hotel

Property: MotorCity Casino Hotel
Address: 2901 Grand River Ave, Detroit, MI 48201-2907
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Detroit
#10 Business Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — MotorCity Casino Hotel 4.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Motorcity Hotel Detroit

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