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“Over the top service”
5 of 5 bubbles Review of MGM Grand Detroit

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MGM Grand Detroit
Ranked #3 of 33 Hotels in Detroit
Certificate of Excellence
GreenLeadersSilver level
Oakland, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Over the top service”
5 of 5 bubbles Reviewed August 5, 2011

This is an amazing hotel in downtown Detroit. The rooms are beautiful, the gym is state of the art, but most importantly the service was impeccable. The staff went of their way to make our stay as welcoming as possible. I will definitely be back!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jchoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,055 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (171)
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columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed August 1, 2011

We booked 3 nights in a corner suite, but checked out after the second night because of too many problems. For $500/night, we had a king size bed with a soft mattress that bowed in the middle, a nice shower with 3 bodysprays that formed a huge puddle of water on the floor every time we used it, 2 flat screen TVs that worked fine on regular channels but the audio cut out in the middle on pay-per-view movies and stayed out, a jacuzzi that mysteriously came on at 2AM, etc. The final straw was when we couldn't get back into the hotel without waiting in line for 15 minutes.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tomc12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kannapolis, North Carolina
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 29, 2011

We were taking our yearly trip through Michigan without a single hotel reservation. We usually stay at another Detroit-area casino but they were booked. So, we decided to give the MGM Detroit a try.
The hotel is beautiful and huge from the outside. It's in a well-kept part of town with lots of businessy-looking buildings around. We pulled up to the door looking for hotel self-park and were advised if you were a guest of the hotel, valet was pretty much mandatory. The only other parking option would be casino self-park, which is across the entire complex, and you are not allowed to drag your luggage through the casino.
We were met at valet by very helpful bellmen that helped load our luggage onto a cart and met us promptly upstairs. Check-in was a breeze and the front desk staff was very friendly.
On the way to the elevators, you meet a doorman who inspects your room key to ensure you're a guest (which I think is a great policy, casino or not) and you go through the "living room" to the guest elevators. A quick trip up and you're at your room.
We had no problems with the room. It was very modern and clean. There were, however, some glasses and napkins, presumably from room service, that were outside our door. Granted, another guest could've just stuck them there. But that was really not even a problem because they were gone by the time we left the room later that evening.
The room we stayed in had two queen size beds, two comfortable leather seats, and a lovely bathroom. There's even a little flat screen tv attached to the bathroom mirror.
The casino was by far the best part of our stay. We aren't big gamblers and just enjoy the atmosphere and still had a great time. The casino is just past the front desk, so everything is very conveniently located. We hung out at one of the bars watching the end of the Tigers game and talked with the friendliest bartender, Don. We didn't win much on the machines, but that's okay. We ended the night with a late night (1am) meal at their food court, which offers Mexican, American, Chinese foods as well as desserts. There were several other nice restaurants but we were there too late to try them. The food was actually pretty good and it wasn't quite the price gouge you'd expect from a late-night food court.
Overall I would definitely recommend the MGM Detroit. It is a little more expensive than the other Detroit casino-hotels, but the service you receive from when you arrive to checkout makes it really seem worth it!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank NCGirlLovesToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kalamazoo
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

The rooms have great views, excellent beds, extremely clean. Room service has fantastic food. Personnel are friendly and helpful.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nlester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

Everything was on site. Took advantage of the spa, which was wonderful. Pool was very relaxing. Massage staff very professional. Casino was fun, though a little smoky as most of them are.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JB_Wolverine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pass Christian, Mississippi
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed July 28, 2011

I went to Detroit on a baseball trip to see the Tigers with my son age 13. Hotel is beautiful with very friendly staff. Very comfortable and well appointed rooms. The only issues I had were regarding food. Had one good experience with room service and one not so good. Room service is almost required if you are travelling with kids because of the 3 resturaunts they have, 2 are unaccessable to children as they are in the casino. The other Wolfgang Pucks is closed Sunday night through Tuesday lunch and there are very few other choices outside nearby.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank I10driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

If you have some extra cash, I highly recommend you stay at the MGM Grand. The hotel is top notch and offers everything you could ask for. Great food, casino, spa, rooms, and ammenitys. The service was wonderful and the hotel was very clean.

Room Tip: ask for a suite upgrade
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HenryBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Detroit

Property: MGM Grand Detroit
Address: 1777 3rd St, Detroit, MI 48226-2498
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Detroit
#1 Luxury Hotel in Detroit
#1 Romantic Hotel in Detroit
#2 Green Hotel in Detroit
#3 Family Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — MGM Grand Detroit 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
While in Detroit, get down to business at the ultimate entertainment destination, MGM Grand Detroit. Surround yourself in timeless design in our ultra-chic hotel. Dream big on king-size beds with 300 thread count sheets, relax in our oversized marble baths with dual rain shower heads. Or indulge yourself in a garden of earthly delights within our signature restaurants, or nightlife options. Last, lavish yourself within Immerse, Detroit's only resort style Spa. Immerse Spa. ... more   less 
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Also Known As:
Mgm Grand Detroit Hotel Detroit
Mgm Grand Hotel Detroit
Detroit Mgm Grand Hotel

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