I had a confirmed reservation I made a month in advance for Tuesday the 9th. I was flying in late and I called the day before to confirm that late check-in wasn't an issue and was told that I was fine as long as I arrived by 2:00 AM. When I did arrive, I was told that my room wasn't available. They gave me a number of possible explinations:
-"We may have given your room to a diamond rewards member." (this isn't valid because they have to book 48 hours in advance and they should have told me this when I called on Monday)
-"Our system doesn't keep track of reservations very well." (this may be true, but you'd think a larger chain would have decent software)
-"The people at the front desk might have messed up." (I don't even know how to answer this one)
-"Someone may have not checked out on their scheduled date and our policy is to not force them to do so." (This seems very unfair. I do the right thing and make my reservation far in advance and call to confirm the day before, but some other guy gets to keep my room???)
They ultimately found a holiday inn on the other side of town for me at about 1:30 AM, but it was dingy and the AC didn't work well. I ended up getting about three hours sleep before a number of business meetings on Wed. After all of this, I may never stay at a Hilton again.
- Official Description (provided by the hotel):
- Located in the Entertainment District, we are near Comerica Park, Ford Field, Little Caesar Arena, Michigan Opera Theater, the Music Hall and much more. Just two blocks from Greektown, you will find we are surrounded by shops and restaurants. Local businesses and corporate offices within walking distance to our hotel include Quicken Loans, Meridian Health, Blue Cross Blue Shield of Michigan, General Motors, and DTE Energy ... more less
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- Also Known As:
- Hilton Garden Inn Detroit Downtown Hotel Detroit
- Detroit Hilton Garden Inn
- Hilton Detroit