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“Method of Payment?”

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Hilton Garden Inn Detroit Downtown
Ranked #8 of 34 Hotels in Detroit
Certificate of Excellence
Reviewed August 4, 2014

Overall, my experience was excellent. My only issue occurred at check in. I approached the counter and the very first thing the clerk asked me was "Method of Payment?". She did not say "Welcome", "Hello", or similar. I paused for a moment and she again asked (verbatim) "Method of Payment?". I asked her if she needed to know my name and she again made the "Method of Payment?" statement. I also work in a service industry and I feel that this interaction got my stay off to an unusual/unpleasant start; every other aspect of my stay was pleasurable!

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Marshall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded September 25, 2014

Thanks for staying and taking the time to review our hotel. We appreciate your comments. We are always looking to improve our hotel and guest experience. We will share this comment with our staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 - 673 of 1,026 reviews

Reviewed August 4, 2014

This hotel has it all.
Downtown Detroit, near the Ballpark, close to restaurants with clean/comfortable/secure rooms.
Staff was very helpful and friendly
Valet parking
Requires a hotel key to get on the elevator.
Top of the line soaps in the room
Comfy bed and pillows.
They do not skimp on anything in this hotel!

Room Tip: The higher the room the better the view.
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  • Stayed: July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank beenthere628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded September 25, 2014

Thanks for staying and taking the time to provide a great review our hotel. We are glad we were able to provide you with an excellent stay. We hope you can stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2014

Had two rooms reserved and they gave one away and made no effort to assist with other arrangements. Located next to bar that plays extremely loud music until 4am. Homeless people at the back entrance of the hotel--had a sense that area wasn't secure because room key required to ride elevator.

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDETROIT351, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded August 5, 2014

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. I am sorry the staff could not accommodate with a second guest room. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to Detroit.

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Reviewed August 1, 2014

Room was very spacious and comfortable. Had all the amenities needed. Only complaint was lack of walking distance restaurants. Restaurant in the hotel was full. Pool was nice and clean. Hot tub as well. Easy to get to this hotel.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded September 25, 2014

Thanks for staying and taking the time to review our hotel. We are were able to make your stay enjoyable. Our area is growing with more restaurants. If you stay with us again you will have more great food choices in walking distance.

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Reviewed July 31, 2014

1. Staff was amazing. Polite, competent, only limits were created by the property. Restaurant and bar service struggled on two occasions.
2. The property is in the middle of a multi-purposed Detroit neighborhood. Lots of noise. Difficult traffic. Loud on floor 2, where we were.
3. Anomaly - accessible room with roll in shower, perfect for my friends who use a chair, was not so friendly to others. Should be the last room given out so a person with a disability can claim it.
4. Overall, good for the circumstances but could be better.

Stayed: June 2014, traveled as a couple
Thank SaintJacob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDETROIT351, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded August 5, 2014

Thank your for staying, but sorry we didn quite hit the mark. Our goal is always a perfect stay. Also, thank you for the kinds words about the staff. They take pride in helping our guest. We hope to have another opportunity to serve you, if your travels bring you back to Detroit..

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Reviewed July 30, 2014

Stayed at Hilton Garden Inn, Detroit MI. Hotel is a great location (walking distance to Greektown & both stadiums & nightlife & restaurants). Staff was very friendly & hotel is always clean & very nice! Restaruant/Bar also very good!

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Marian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded September 25, 2014

Thanks for staying and taking the time to review our hotel. We are glad that we provided you with a great stay. We hope you can stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

I've stayed here before but will never again have a room facing the front. I love the location in regards to Ford Field, Comeric Park and Greektown but, being here with three kids, it's 1am on a Wednesday and we're all awake, listening to the music blasting from a club across the street.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FireDad35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this reviewResponded September 25, 2014

Thanks for staying and taking the time to review our hotel. We will take your comments under consideration as we continually work to improve our hotel and guest experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Detroit Downtown

Address: 351 Gratiot Ave, Detroit, MI 48226-2206
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Detroit
#7 Business Hotel in Detroit
#7 Romantic Hotel in Detroit
Price Range: $154 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Detroit Downtown 3*
Number of rooms: 198
Official Description (provided by the hotel):
Located in the Entertainment District, we are near Comerica Park, Ford Field, Little Caesar Arena, Michigan Opera Theater, the Music Hall and much more. Just two blocks from Greektown, you will find we are surrounded by shops and restaurants. Local businesses and corporate offices within walking distance to our hotel include Quicken Loans, Meridian Health, Blue Cross Blue Shield of Michigan, General Motors, and DTE Energy ... more   less 
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Also Known As:
Hilton Garden Inn Detroit Downtown Hotel Detroit
Detroit Hilton Garden Inn
Hilton Detroit

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