I want to say good things, the staff was very nice, but they seem like this is their first day in a hotel. We were there as part of a wedding party. There were little problems with things like having a toilet paper holder or a working shower in our room and big problems like the management releasing rooms for the wedding party that were reserved on credit cards in advance. The location is lovely and if they had driveways that were not chuckhole strewn and a totally inadequate parking area with only the illusion of security, it could be a great place. After spending the previous night in a Hilton Garden that was excellent, we were disappointed in the Roberts. Other little things like having you sit down for registration but having a big computer monitor between you and the desk staff so you can barely see them or hear them with two different TV's on either side of the lobby making noise adds to the confusion. These folks have great potential but things like releasing the rooms and then having the MANAGER being out running the shuttle so no one there could make a decision, is unconscionable. These folks need to work six months in a Hilton and they could know what would make this a very nice hotel.
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- Also Known As:
- Roberts Riverwalk Hotel And Residence Detroit