I’d like to start by saying that I am a huge Michael Symon fan (I live and breathe the Food and Cooking channels). I had been hearing nothing but great things about the fairly new restaurant Roast. My extremely critical brother in law who happened to be in Detroit visiting went to Roast and told me I had to try it (coming from him was a huge deal because he’s not easily impressed). After hearing such rave reviews I decided that I would give it a try for my birthday. Since my birthday was on a Wednesday I decided to go on that Friday evening. I arrived at Roast approximately 6:00pm accompanied by a coworker and was greeted by the hostess. The restaurant was beautiful and had a wonderful ambience. We were seated at the bar (as we had not made reservations and that was the only available seating) which I was fine with. However as we sat down at the bar, we sat for 5minutes before being greeted. This would have been okay had there not been several bartenders behind the bar that clearly saw that we had been seated. Finally once we were acknowledged, we placed our orders. I ordered the double cooked wings and the rosemary fries and a glass of Riesling and my coworker ordered the Roast burger and rosemary fries and a glass of Moscato. Once the food arrived we had to request tableware and napkins. I thought okay that’s fine simple oversight. The food was delicious I however dining out is not all about the food it’s the whole experience. I was a bit perturbed when I felt ignored by my attempts to get the attention of the bartender/s. I finally ordered another drink and then I sat waiting and no drink came. I’d like to mention there were several bartenders behind the bar it was not so busy that it would take a long time for a glass of wine. After sitting and waiting for 10-15 minutes I ultimately ended up telling the bartender to cancel that request. I received the bill in which we paid and left.
My experience was not a great one(though I wanted it to be) I was disappointed. I feel like the staff was not at all high level with providing service.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.