Here is a "brief" review of our hotel stay on April 10th. I had reserved 7 rooms over 2 months before our check in day, on the day of the check in, I arrived at the hotel at 7:30am, I pulled into the valet area, and sat there for about 2minutes....NO ONE ever showed up. I proceeded to pull down into the parking garage and parked my vehicle. I walked back up into the hotel lobby to check in and sign for the other rooms under my reservation. The front desk worker said to me "you only have 6 rooms reserved" I luckily had all of my confirmation #'s on me, and he was able to "find" my 7th room reservation. I told him that I know I was obviously early for the check in, but that I wanted to just sign for all of the rooms under my name and get them all paid for. Around 4pm a few people in my party showed up at the hotel only to be told that the rooms were not yet available. I personally arrived back at the hotel around 7pm only to see ALL of people in my party standing around in the lobby with approx 50 people in line all waiting to check in.
I went straight up to the front desk and asked what was going on!!! They said that they were still trying to clean up the rooms from the night before. I told him that people with my group had been waiting for at least 3 HOURS (4pm-7pm)! He said they were very busy and doing everything they could to get the rooms cleaned up! The front desk worker said that he could get me rooms with 1 king bed, but that the rooms with 2 queens were not available. (keep in mind, I reserved 7 rooms with 2 queen beds 2 months before). With approx 25 people in my group all just standing around, along with numerous other groups of people waiting it started to get VERY chaotic. My sister (23 years old) got sick of standing and waiting, so she sat down on in the corner of the hotel lobby. Security told her she couldn't sit down and that if she didn't stand up, they would "physically remove her". I obviously became VERY upset with this gesture and started demanding my rooms immediately. (it is now 8pm). To make this long story short, other people also in my same situation started calling the news stations and media outlets in an attempt to get some help....
The front desk was "offering" discounts to people who were complaining, but the discounts were all different....some workers were giving $10 off rooms, others were giving $25 off rooms....some were only giving $15 in free play at the casino.
I was one of the more vocal people (because I had 25 people in my group all waiting for me), they had security surround me and try to show their presence.....IT WAS A MESS!
4.5 hours after the first people in my party arrived and 2.5 hours after I arrived we were finally given our rooms (8:30pm). As I left the front desk with my keys I had a hotel manager come up to me and offer to "comp" ALL of my rooms because of the problems. I took him up on his offer--Thanked him for "comping" the rooms and asked him "if you were me, how would you of dealt with the situation" he agreed that is was a disorganized mess and he would of been just as upset as I was!
Here is my advise---DO NOT STAY HERE! Even though it was a nice gesture to not charge us for our rooms, it still doesn't fix the reservation problem. (as i mentioned prior...there was 20-30 other people all waiting for their rooms as well).
Although it is a new hotel, they still have ALOT of kinks to work out!
- Official Description (provided by the hotel):
- STAY IN THE HEART OF IT ALL YOUR DOWNTOWN ADVENTURE STARTS HERE. Rev up your weekend. Electrify your nightlife. Explore Detroit's hottest scene. Thanks to our unbeatable location in the hub of the Greektown district, it's impossible to be any closer to the action. With 400 stunning guest rooms and suites devoted to your comfort, our 30-story hotel is the perfect place to relax and recharge after a night on the town. ... more less
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- Also Known As:
- Greektown Hotel Detroit