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“Great choice in downtown Detroit”

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Doubletree by Hilton Detroit Downtown - Fort Shelby
Ranked #6 of 33 Hotels in Detroit
Certificate of Excellence
Ottawa, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great choice in downtown Detroit”
Reviewed November 4, 2013

I stayed here recently on a sports weekend in Detroit - Red Wings game Saturday night and Lions game Sunday. This was a great place to be based.

Its right around the corner from the Joe Louis Arena.

Ford Field and Tigers Stadium are within easy walking distance.

Nice, big, clean rooms. Great staff.

Stayed October 2013, traveled with friends
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (117)
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English first
Portage, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 3, 2013

When you walk into the Doubletree hotel it looks beautiful. Everything is clean, organized, and you're greeted kindly at the door. Sadly, that's where our pleasant experience ended. As we were checking in, they were refusing to let us check in unless one of us was 21, luckily I am. Something I've never had at any other hotel, and this hotel even said no alcohol was allowed, which made no sense why someone had to be 21 to check in. The receptionist lady was just downright rude to all of us from the start and acted very snotty towards us when we were being as nice as possible. And, as my friend and I were discussing whether or not to take the elevator or stairs, she butted in and said "We have no stairs, you have to take the elevator." So, they don't have any stairs aside from the fire escape so you must take the elevator.

Once we finally got into our room, it was a hellish 96 degrees. When we turned on our AC, it didn't work and just blew out more hot air. We had the windows open, the door to the hallway open, and this dinky little box AC unit on and it didn't cool down our room at all.

We asked to change rooms and when we did, we got complimentary free breakfast passes so the next morning we went down and had breakfast. The food was awful and gave us all upset stomachs. The sausage, bacon and french toast was cold and hard. The scrambled eggs were watery. The only good thing were the waffles, which we had to pour into the waffle iron ourselves.

Whenever we called the frontdesk for assistance, they were very rude and snappy with us, no matter what we asked or called for.

So, all in all, I wouldn't go back to this Doubletree. Very rude staff, less than quality rooms, below average food, and just a bad experience over all. I don't know if it was because we were 4 20 year old guys or if they were just always this rude, but there is no excuse for a hotel to be this rude to their guests.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willis, United States
1 review
Reviewed November 3, 2013

The say was absolutely beautiful. The staff was kind and considerate. The room was very clean and stocked with the common things one might need. There was plenty of towels in and out of the bathroom. Adaquate seating and room I just can't say enough about this stay with the Doubletree Detroit.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Harriett J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west hollywood, United States
1 review
Reviewed November 1, 2013

Check is was embarrassing and the clerk was rude and badly trained. The first room was very dark. The second room Was a little better. Room service was rude and disrespectful. Manager made promises she never bothered to follow through with. I will never trust another Double ever again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
1 review
Reviewed November 1, 2013

The DoubleTree at Fort Shelby was great. The hotel is well kept, the room was extremely clean, the staff were friendly and efficient, and the valet service was quick and friendly. I will definitely stay here during my next trip to Detroit.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kristina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 30, 2013

Perhaps one of the largest hotel rooms I have ever witnessed. The hotel rooms are extremely clean and equipped with two televisions. There is a free shuttle that takes you to the neighbouring vicinities. Only problem is that there are very few options for vegetarians. Also, it is mandatory to swipe your credit card during check-in. Even if you give them an option of upfront payment in cash, they do not agree and insist on credit card payment.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manojmph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

This was an overall fantastic hotel. It was very quiet, clean and large. I had plenty of space with a bedroom and sitting room in my suite. Overall top of the line in everything I could ask for in a hotel. It wasn't completely central so there was a free shuttle that goes til 11 PM to drive you around the city within 3 miles. Awesome staff there too!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank dpaigej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Detroit Downtown - Fort Shelby

Property: Doubletree by Hilton Detroit Downtown - Fort Shelby
Address: 525 W Lafayette Blvd, Detroit, MI 48226-3122
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Detroit
#4 Business Hotel in Detroit
#5 Romantic Hotel in Detroit
#9 Family Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Detroit Downtown - Fort Shelby 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Wonderful historic hotel in the heart of downtown Detroit. Enjoy our all suite hotel rooms. Just one block from the people mover. ... more   less 
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Also Known As:
Doubletree By Hilton Detroit Downtown - Fort Shelby Hotel Detroit
Doubletree Hotel Fort Shelby

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