My husband I booked this hotel for a special weekend getaway. We normally do not stay at 4 star properties but economy or mid level. We booked on a website called booking.com the advance paid rate, now I manage hotels for a living and know to read the policy's of the rates I am booking, the website was explicit that my credit card would be charged at the time of booking, I normally do not book this type of rate but we were amazed at the 50% discount being offered, after observing the hotel had over 700 rooms at the end of the winter season in Michigan I didn't run scared. I should have. The staff was friendly and corteous, but at check in I was asked for my payment, of course I pulled up my confirmation that said it was to have been paid for days ago, they insisted that they did not have payment so before checking with a lousy data connection standing in the lobby I had to check my credit card account on my phone, because I was not going to pay twice. I did not find the charge so check in proceeded, they seriously need to work on this if they say they are charging at booking it should have been handled that way.
Next the public area's carpet is worn and separating at the seams, the pool floor is actually crumbling, the hot tub needs work as well.
The website said we were booking a King suite and showed a picture of a room with a king bed, flat screen tv, and sofa, microwave and refrigerator. This was not what we got. We got a King bed with an old fashoined tv no sofa, no refrigerator, no microwave, one desk and chair and an arm chair. Not what I booked. The amenities in the room were minimal at best, one shampoo, no conditioner, one hand soap three bath towels two hand towels and one wash cloth that were of the same quality and size as a Super 8, I expected nice large fluffy towels, I also expected a hair dryer in the bathroom, my husband did finally locate one on the shelf in the closet, with the cord coiled up all around it.
We heard the elevators going up and down all night they were very very noisy. The sheets came off the bed due to the fact that a "4 Star" hotel couldn't spring for fitted sheets. We checked in around 4 pm and a room service tray was in the hallway it didn't get picked up before we turned in for the night around midnight. Their was not complimentary breakfast at all and room service pricing was like going to the a fine dining establishment $8.00 for a pot of coffee is outrageous, not to mention $5.00 for a bottle of Aquafina, it wasn't even sparking water. The comfort control system needs work it was set at 76 degrees when we checked in, overly warm so we turned it down to 66, it was still 74 when we checked out.
I would have been seriously ticked off if I had paid full price, we have stayed in Super 8's with the same amenities for $30.00 less per night, with the same quality of room. Remember I got the room for under $100.00.
Overall we were disappointed this was not a 4 star experience except in prices.
- Official Description (provided by the hotel):
- Well-known within the charming city of Dearborn, Michigan across the street from Ford World Headquarters, Fairlane Mall, and minutes from the Henry Ford Museum. Only minutes from downtown Detroit, Canada and Detroit airport. Royal Dearborn Hotel & Convention Center guests will receive complimentary WI-FI, new 40" SMART flat screen TV's, fitness center, indoor pool and hot tub. Start your morning off in Giulio's & Sons Restaurant or in a morning hurry stop by BREW Specialty coffee shop proudly serving Starbuck products. Awarded the Green Eco 4 Key certification this landmark hotel has a passion for customer service and offering you a fantastic sustainable stay whether for business or pleasure. Make time to browse, shop the trendy gift shop located on the 1st floor. Relax and rejuvenate with a signature massage from our onsite spa or sample the delectable culinary creations from the restaurants impressive portfolio of creating savory, organic daily menus using local ingredients serving breakfast, lunch and dinner. ... more less
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- Also Known As:
- Hyatt Regency Dearborn Hotel Dearborn
- Dearborn Hyatt Regency
- Hyatt Dearborn