- Free Wifi
- Free parking
This place is full of racism and if you are different skin colors you face terrible service . I don't suggest going there and look for people appreciated your stay. The room not clean and bad services and the swimming pool not healthy
Thank you for posting a review. We are sorry to hear that we fell short of your expectation due to the service that you received from the staff, the cleanliness of your room and that the swimming is not up to its best state at that time. Know that your voice is valuable to us and will be forwarded to the hotel management for further improvements of our services. We hope for another opportunity to provide an excellent stay in the future.
Breakfast with more items than most comparable hotels. Small pool. Beds comfy. Room could have been cleaner. Bbq sauce on remote for tv yuck. Crumbs on bed frame. Dirty washcloth in bathroom shower!!! Stained carpet in room. Dusty ac and it would not turn off. Musty odor in room. Good location for Henry Ford. Close to restaurants and groceries.
Staff were not communicating with each other. We stopped in in the morning to get our passes to Henry Ford Attractions, and this was processed fine, though a room was not ready yet. When we returned that afternoon, the desk staff didn't know if they had given us passes, and were about to try to recharge us for the room we had already paid for. Room was tired, with a bit of a mildew smell near the door / bathroom. Bed and sofa both were worn - suggest they upgrade them both. Breakfast was not inspiring - the only hot food was the waffle iron or toaster. Check out on Sunday was disappointing, as the elevator had stopped working - no signage, just people walking the stairwells to confimr why the elevator doors did not open.
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.