My hotel stay at the Best Western in Davison was overall average but overshadowed by the inappropriate actions and comments of a rude staff member (that should never be encountered in the "hospitality" industry) working on the morning of 06/09/13.
The hotel itself is rather average and comes with a complementary breakfast bar. The breakfast bar is very average and staff members will rudely take it down and yell at patrons trying to eat when close to the deadline. The hotel does not have elevators, or if it does, I never discovered them. A nice perk of the hotel was that they offered free WIFI throughout the hotel. I stayed in a standard twin bed room, which had a nice large Samsung flat screen tv, useful desk, and reading chair. I knew others staying at the hotel and was able to view the standard room with a king bed and also the suite with a hot tube, which are larger and more spacious than the standard with two twin beds. The time with which the hotel staff came to turn down the rooms was a rather odd time (8:50am) being that many guests could be awoken. Overall the rooms were rather standard with some features such as the tv which made them feel more modern.
However, I would say my main memory of this hotel will be overshadowed by an insensitive and rude staff member named Tammy. On the final morning of my stay I witnessed this staff member's rudeness or general disregard for service to the guests of the hotel. I am one to understand that everyone has bad days, and perhaps this staff member could have been tired from working a double shift or a numerous amount of excuses however, a hotel staff member within the hospitality industry should never act in the way that this member did.
I witnessed one of the hotel guests arrive to the breakfast area as the staff member was taking down some of the food item. The guest asked if they could still eat some of the food, and the staff member responded flippantly "well hurry up, I wanna take this down and get out of here". This was not said in a general way that a staff member says to a patron, but was said so informally, in the same fashion a parent would outburst to a young child. After telling the guest this, the staff member locked the mini fridge which held most of cold breakfast items (yogurt, butter, hard boiled eggs) etc. to which the guest then asked, "what would be the likelihood that I could get in the fridge to retrieve a yogurt, for just a second?" The staff member ignored the patron and walked away. The patron asked again, if she would open the fridge, at the same time I had walked over as I required butter for my breakfast (for which I had arrived before the breakfast end time), and realized they were all locked in the mini-fridge.
I asked the staff member if I could get in the fridge thinking it would be no issue (as it should not have been), and she rudely said to me, "I've already locked it, breakfast time is over!". The other patron who was standing hoping to get a yogurt, was in dismay seeing the staff member's reaction to me, and instinctively said out loud "Are you serious? I can't believe this". Where the staff member then could have alleviated the problem by opening the fridge or saying, "I'm sorry", she instead threw her arms in the arm and said, "I already locked it all up, you should have gotten here earlier, I want to get it put away to get out of here".
I was shocked by this, and privately said to this other patron, "I'll have to write about this in my review". The staff member, Tammy, must have over heard and outlandishly said, "Fine! Write it up in your review, go ahead!". I can honestly say that I was shocked by these audacious comments . After being rude enough to act in the way she did to patrons asking to simply unlock a mini-fridge for a minute, if I was to realize a patron was now going to write about the incident in a review, I would not have proudly and snidely remarked at them to "do it".
It is because of insensitive rude staff such as Tammy, that I give this hotel a poor rating. Do yourself a favor, don't stop in Davison to rest. Take the extra few minutes and drive to Lapeer and stay at a Holiday Inn or Best Western there.
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- Also Known As:
- Comfort Hotel Davison
- Comfort Inn Davison
- Davison Comfort Inn