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“Another Classic” 5 of 5 bubbles
Review of Crown Metropol Perth

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Crown Metropol Perth
Ranked #1 of 3 Hotels in Burswood
Certificate of Excellence
Takoradi, Western, Ghana
2 reviews
“Another Classic”
5 of 5 bubbles Reviewed April 28, 2014

First time but its was a world on its own. Spacious and Neat bedrooms, nice restaurant and friendly staff. Not very far from the city centre and with great look. Lots of Bars and Cinema where you can watch the latest movies with good internet, a good one for another anticipated stay. Would love to come back here again.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kobby E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,428 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
Date | Rating
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English first
Perth, Western Australia, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 27, 2014

Me and my partner stayed for one night at the Crown, we got a good deal through the entertainment book and had an excellent stay. The spa room was great and I loved the 1920's style, the pool area was a lot smaller than I expected and the pool was freezing! It is very pricey but so is everything in Perth!

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed April 25, 2014

I should start by saying I am not a fan of casinos. This hotel was chosen because of a conference and business meetings held at the complex. Our room was modern, spacious and clean and had a view of the pool. It was on a low floor and I could hear noise from the restaurant and lobby below. After about 10pm at night the noise stopped. I don't really like hotels where the rooms open out to an atrium. Our room was not serviced on two occasions when I returned late in the day and I had to ring house keeping to arrange for it to be serviced.

A shuttle bus to the city would have been appreciated instead of having to spend money on taxis on multiple occasions. I would prefer to stay in the city and not at Burswood.

The weather during our stay was wet and wild making use of the outdoor pool impossible. The indoor pool, spa and gym were great.

On the whole breakfast was excellent with plenty to choose from, but it did get very busy at times.
Sometimes we were left waiting a long time for coffees we had ordered and had to remind staff about them.

"One Direction" fans spoilt the last two days of our stay, crowding the lobby, lifts and pool areas in their pursuit of a glimpse of the boys? Whilst security tried to keep them under control, many appeared to have booked rooms of their own. The indoor pool and spa area was suddenly busy with packs of girls on the hunt!

We tried five of the restaurants in the complex with Silks being the best and Bistro Guilliame the worst.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank treasureParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, September 11, 2014
Thank you for your comments.

Your feedback has been noted and will be shared with the hotel management team. A shuttle service is provided to Hotel guests and leaves the complex every hour from 7.am until, and including 11.00 am and goes in to the city centre The shuttle leaves from the front of Crown Metropol and Crown Promenade alternately.

Thank you for taking the time to provide feedback.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wicklow, Ireland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

What I loved about this hotel as a holiday maker was I didn't have to leave the hotel if I didn't want to as the facilities there were excellent.There were 32 bars and restaurants to choose from, an amazing pool, spa & hair salon and casino. I ate at a few of the restaurants and food was amazing and definitely had enough variety of restaurants to suit all budget types. Bars were great and again there was enough variety to choose from. I frequented the spa and hair salon most days and have to say the staff there were excellent and very professional. Concierge out front and beside reception were absolutely fantastic and went out of their way to help me and were very professional and courteous.
Hotel itself is tastefully decorated and my room was spacious, comfortable bed, very clean and had all you need,
Location is not too bad from Perth city centre, less than 10 mins by taxi to city centre or three stops by train into town. Train station is less than 3 min walk from hotel.
Loved the grounds of the hotel, spent a Sunday morning strolling around and had great views out over Perth city.
Would definitely recommend this hotel and will definitely come back to stay here.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed April 24, 2014

Just like the Crown Metropol in Melbourne, this hotel reeks of cigarette smoke. Even the non-smoking rooms have a lingering smell. The rooms are nicely furnished but it doesn't seem the justify the room price. If available, you should request a room on a higher floor. Our room was on the first floor giving us an underwhelming view of the carpark.

The outdoor pool is nice, but the indoor pool is barley larger than what you would find in someones backyard. When there are 50 kids in there, it is barely worth the effort.

The hotel also tries to upsell everything, such as charging $60 to sit on a comfortable lounge next to the pool or $50 a day for parking.

Stayed April 2014, traveled as a couple
Helpful?
Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, September 15, 2014
Thank you for your feedback.

Your comments are valuable as it allows us to view our business from a guest perspective. Thank you for taking the time to provide your review.

Sincerely

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed April 24, 2014

A far cry from the luxurious five star experience advertised. First of all, we found out that the hotel does not have any feather down pillows when we asked for it so we ended buying our own pillows for the stay. We have never seen a worse turndown service from a 5-star hotel than this. The toilet bowl was not even cleaned when we came back and the shower area was not even wiped dry. When we stayed at the Diplomatic Suite at the Hyatt, they usually wipe the bathroom dry as if you have never used it before. Waste tissues on the floor were overlooked and were never picked up to be cleared. Used glasses on the dining tables were also not picked up and washed. We are staying in the Loft Suite, one of the better suites they have. Wonder if this is their standard of service accorded to all guests?

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank hunkydory623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, September 15, 2014
Thank you for your feedback.

Please accept my apologies for the lapse in service. We hope that you will return to Crown Metropol some time in the future and have your faith in our property restored.

Thank you for taking the time to provide your comments.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 22, 2014

We pulled up at about 4pm and at 5.15pm we were in a lovely room on the 7th floor overlooking the pool. Beautiful room, beautiful pool, gorgeous view, what more could you want, wellllll some service would be nice.
Even the original check in could have been smoother but it was busy. Still it didn't prepare us for when we thought a cuppa would be nice only to find the room devoid off any free beverages, of course there were plenty you could pay for. To cut long story short it then took us over an hour to organise a cuppa which isn't good enough considering prices and reputations, We were h7hrs and we;ve spent 2 waiting for service.

Room Tip: North facing in the winter and summer
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank grogfucious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, September 15, 2014
Thank you for your comments.

It is noted that your experience was mixed and it is our commitment that our guests have a memorable and pleasant experience. Hopefully we will be able to welcome you back to Crown Metropol and provide exactly that.

Thank you for taking the time to provide feedback.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Perth

Property: Crown Metropol Perth
Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 
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Also Known As:
Intercontinental Burswood Hotel Perth

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