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“Very hard to beat.”

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Crown Metropol Perth
Ranked #2 of 3 Hotels in Burswood
Certificate of Excellence
Perth, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very hard to beat.”
Reviewed April 13, 2013

We stayed two nights on a wotif special.There have been lots of renovations since we last stayed.It looks a billion dollars.Restaurants are top class especially Rockpool.Service is impeccable.Although the weather was unkind the pool area was very enjoyable.There is still some renovation work going on adjacent to the front entrance,so a little bit of noise is intrusive.

Room Tip: Its always nicer if you manage to get a room with a view of the CBD all lit up.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brittainm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,497 reviews from our community

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Traveler tips help you choose the right room.   Room tips (400)
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English first
London, United Kingdom
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 12, 2013

We booked to stay at the Crown to celebrate our sons birthday. We found this hotel to be one of the best hotels we have ever stayed in. Check in was efficient and staff were very helpful and contrary to other reviews, very friendly. Rooms were clean and very comfortably furnished. The complex itself has a lot of entertainment and good choice of restaurants. The only gripe we would make is that $8 for a small bottle of water left in the rooms is somewhat overpriced.

  • Stayed March 2013, traveled with family
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Helpful?
Thank notimetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed April 12, 2013

My husband booked a room for my birthday. Had a very nice King spa room but on check in
we had a 1.15 min wait, at the time of check in we explained to the reception staff that we had
organized a late check out for the next day and authorised a payment. She went on with the
check in without further mention of this. We then had check out staff phone us at 12.30 pm wanting to know why we hadn't check out. We went to see the staff member that had phoned us and explained again our 2pm check out He was quite matter of fact and said that they couldn't allow us to stay on longer. We weren't happy by this and he promised that he would ring us by 5pm that day to let us know what had happened. We had no phone call from him and were left very dissatisfied. I also forwarded as complaint letter to the hotel itself and had no response from them at all. I don't think this is good enough. We paid good money and did not get the proper service from both check in and check out personnel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mlane1266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, April 14, 2013
Thanks for taking the time to provide us with your feedback.

I apologise for the confusion surrounding your late checkout and you not being contacted when we were meant to. I would like to discuss this matter with you in further detail. When convenient please feel free to contact me on 08 9362 8888. I do hope to speak with you in due course.

Kind Regards,

Shaun D'Cruz
General Manager
Crown Metropol Perth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2013

I recently had the opportunity to stay at the Crown Metropol in Perth, on my way to Coober Pedy. I had an excellent stay, my room was very clean and comfortable, the staff were very accommodating. I would recommend it for any solo traveller.

Room Tip: I was on the first floor, facing the carpark and park, the room was great, it included a bath, great...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizaj963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 10, 2013

My Husband booked us a 1 night stay at Crown for our anniversary. The check in process was average at best, only 4 desks, 3 of which were staffed with staff with basic communication skills and less than basic customer service skills. We had to wait longer than the 20minute the woman said we would to get into our room. The room itself was great, big bath and spacious bathroom, TV, magazines and a great outlook over the pool and river. The pool area is amazing and we spent time there during the day. We went to Rockpool for dinner which had the excellent customer service we'd expected to find from the hotel staff! Check out was a hassle as there were only the 4 desks, all staffed and very busy so the queue was long. All in all it was a dissappointing stay due to the lack of customer service.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simone K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaun D, General Manager at Crown Metropol Perth, responded to this review, April 14, 2013
Thank you for taking the time to provide us with your review.

I am pleased to read that you found your room great. Our pool area and Rockpool are quite popular with our guests as well. I was disappointed to read about your customer service experience, this is certainly not the experience we strive to provide our guests and I apologise for this. We do have an express check out option available for when it is busy on departure, however it would appear that you were not made aware of this option.

I would like to thank you once again for your feedback and do hope to get the opportunity to provide you with a true Crown Metropol Perth experience in the future.

Kind Regards,

Shaun D'Cruz
General Manager
Crown Metropol Perth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 10, 2013

My husband and I stayed at this hotel last week after touring Western Australia. It is a world-class hotel with first class amenities. We stayed in a Luxe King room which was large and overlooked the magnificent pool area. The bed was very comfortable, the pillows fluffy and the decor was just divine. There are an abundance of restaurants and the whole place has a great ambiance. Prices were slightly dear - but you get what you pay for. I would highly recommend this hotel for a treat or a special occasion. It adjoins the Casino building where there are also many restaurants and live entertainment. Just be advised that this hotel is not in the centre of town but actually when you stay here, you don't want to leave anyway.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank tiffanyMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broome, Australia
Level 6 Contributor
84 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
Reviewed April 8, 2013

My hub and I really love our stayed in this place . Staff very friendly and valet parking personnel really nice people and also the staffs put all our luggage inside our room while we were playing at the casino . We asked the receptionist to give us a good value for our money so she gave us the room on the 9th floor with river view it was so lovely . And the best things about this hotel is heaps of restaurant and also cheap foods . Nice architecture design in every room , big bath tub i reckon everything is perfect . Very clean room and spacious . We surely come back again in this hotel hopefully this December .

Room Tip: traveler pick a room which is on the 9th floor with river view and book at least 60 days prior to yo...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank josephineovens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Perth

Property: Crown Metropol Perth
Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone. ... more   less 
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Also Known As:
Intercontinental Burswood Hotel Perth

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