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“Enjoyable Weekend” 3 of 5 bubbles
Review of Crown Promenade Perth

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Crown Promenade Perth
Ranked #2 of 3 Hotels in Burswood
Certificate of Excellence
Karratha, Australia
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Enjoyable Weekend”
3 of 5 bubbles Reviewed July 18, 2013

Room was average for Perth but the staff were excellent especially the concierge. Booked lots of taxis and always on time. Most impressed with the courtesy bus at the railway station. The park and walk along the river was most enjoyable. Food in the restaurant was of good quality and breakfast was really good with lots of choice.

Room Tip: Twin room was adequate for two adults and wasn't too noisy even facing the casino.
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fiona E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 25, 2013
Dear Fiona E,

Thank you for taking the time to write a review on your recent experience at Crown Promenade Perth on TripAdvisor.

Concierge is delighted to receive your feedback and acknowledgement for the service that they deliver, thank you very much.

We are spoiled for lots of choice in restaurants and glad you enjoyed same.

We look forward to welcoming you back soon.

Looking forward to your return soon.
Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 15, 2013

Beware...at 2 am the guests next door had a shower and the reverberation and noise in our room from the pipes or hot water or whatever which woke me up and kept me awake for over 20 mins while the guest showered. It was coming right behind the bedhead and that wall throughout our whole room (Rm 616). I could hear them dropping soap etc as well. Very hard to get back to sleep after that.
At check out they weren't concerned as though they'd heard this complaint before and instead of dealing with it tried to handball to the manager.
Check in is a lengthy process it took 25 mins or more to stand in line on a Saturday evening and then nearly 5 mins or more to check ourselves in. We had prebooked online and they had all our details so not sure why it is so time consuming. They did offer people waiting macrons so they must know this is an issue.
We paid $38 for valet and the car was brought round promptly, however when we walked towards the car the 4 valet staff didn't came over with the keys or to help with bags we had to break up their little get together to find any assistance. Surely not too hard when being checked out & paying for the valet, for them to notify valet staff to do this ??
Customer service and room quality is greatly lacking here. The locality being close and convenient to the Crown and the cheaper cost option compared to the Crown hotel itself are the only positives.
The bathroom grout in the bath/ shower is disgusting and there were hairs in the bath, yuck!
We ordered room service for breakfast. The "hot" food was cold and they didn't provide everything that was ticked on the card.
When you are charged $380/ night (Sat) for this poor customer service and sub standard, basic rooms .... I'm sorry but I expect much, much more!!
I have filled out their little survey and expressed these issues to management, we shall see if I get any kind of response.
There is nothing luxury here, Pay for a cab and stay somewhere else.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Iluvluxurynroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 25, 2013
Dear Iluvluxurynroses

Thank you for taking the time to write a review on your recent experience at Crown Promenade Perth on TripAdvisor.

I am disappointed to read of your experience when you stay at Crown Promenade Perth, I have myself personally investigated your room 616 and your next door room 618 and I have not been able to replicate the sound that you heard, I would welcome the opportunity to discuss this further with you so I can conduct further investigation please, I can be contacted at caureen.mcatee@crownperth.com.au I do apologise if you feel that this was passed to the Duty Manager, however we take these complaints very seriously and should be addressed with the most senior person in the hotel at the time, which would have been the Duty Manager.

I look forward to hearing from you so I can further discuss the points that you have raised.

I look forward to hearing from you soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 14, 2013

Everything about our stay here was easy and went very smoothly. I booked online about 3 months in advance and paid with credit card. Check in took about 15 minutes even though it was peak check in time friday afternoon.
We had a room on the second floor facing the night club. I was a little worried at first as i thought it might be noisy. But i had a great sleep and the beds are very comfy.
During our weekend we had dinner at Modo mio. An italian restaurant that was absolutely delish with generous servings. I made an appointment at isika spa for a quick eyebrow wax but wish i could have stayed longer. Even though it was just an eyebrow wax i felt very pampered and relaxed.
Check out was very quick. I stood in line and was offered express check out as i had paid on credit card. We were out within 5 minutes of leaving the room. Everyone was very helpful.
I will definitly stay here again.

Room Tip: If you go to bed early or are a very light sleeper you might want to request a room away from the ni...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank disneybon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 15, 2013
Dear disneybon,

Thank you for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

I am pleased that you decided to stay at Crown Resort for your girly weekend away, excellent choice in visiting Isika Spa, it truly is an experience not to be missed, the team at Isika do a wonderful job of making you feel pampered and relaxed.

Modo Mio, another great choice, great ambiance served with great food, delighted to read that you enjoyed!

I do hope it is not too long before you have the opportunity to have another girly weekend and experience more of Crown Resort, please contact me for suggestions prior to your next visit and I can let you know of all the promotions around the resort.

Thank you for your lovely feedback which I will be passing on to the teams and we look forward to welcoming you back on your next weekend away.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed July 11, 2013 via mobile

Good quality hotel that responded quickly to problems that I encountered with noisy guests next door. Friendly service, restaurant does great coffee and th bacon at breakfast is actually cooked well which is unusual for buffet breakfasts.

Stayed July 2013, traveled on business
Helpful?
Thank Denita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 15, 2013
Dear Denita W,

Thank you for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

I am delighted to read that the team were friendly, and you enjoyed the buffet breakfast at Market & Co, their coffee is delicious as well as the selection of buffet breakfast items, your lovely feedback has been passed onto the teams.

We look forward to welcoming you back on your next trip.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

Stayed here for 3 nights on a business trip. very good hotel. Nice well appointed rooms, did have foxfooty which was great. Parking was pricey for valet $38 per day however not that unlike rest of perth. Or if you self park its $20 per entry/exit and you cant charge it to your room bill. hotel foyer is a 1 minute walk from casino entrance which may be a bad thing. Check in and check out was fast and efficient. Staff seemed to making an extra effort to provide good service. Breakfast was expensive at like $32 and not any other cheaper options. fitness centre was okay, had 3 treadmills and other equipment. maybe some more weights would be good. Overall very good and would stay here again

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Somewhatfrequent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 7, 2013
Dear Somewhatfrequent,

Thank you for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

Delighted to read your comments that our team at reception desk delivered good service and your stay was enjoyable.

We do have a variety of restaurants serving breakfast Junction Grill breakfast offerings starting from $6.95.

We are pleased to advise that we are awaiting delivery of completely new gym equipment, featuring personal TV’s and i-pod docking stations, today we have just installed more weights, which I am sure you will enjoy on your next visit.

Once again thank you for your lovely comments and we look forward to welcoming you back to Crown Promenade Perth in the near future.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
1 review
5 of 5 bubbles Reviewed July 6, 2013

Excellent hotel, clean rooms, staff from room service to front desk and concierge were fantastic nothing was too much trouble to them. I was well looked after.
Been from country WA it is always a favourite of mine to stay here , my husband will only let me stay here when im on my own as he says its a safe environment and if I want to go somewhere they have the taxi organised for me..
Market and Co was where I ate and the young man doing the morning cooking of eggs etc was a real joy to meet very friendly and on top of his job.
I always leave the hotel at the end of my stay and I say see you on my next trip.
I just had one enquiry at front desk as I always book my stay on the phone but when I went on my email it had 1 nights stay bubbles and breakfast for $195 per night. yet when I rang and said ok I will book for 2 nights at $195 the booking lady said im sorry I don't have that on my computer its $235 per night stay with breakfast and I said why send me the special its a july special this is july 3rd I want to book for 4th and 5th i said its here on my computer from crown promenade the booking lady said then book on the computer i said no i don't book nothing on computer i never do always by phone and it said phone to book so question mark on this one why send me the special if i cant have that.?

Room Tip: I love the rooms facing the casino and you cannot here much once your inside .but hey all my rooms w...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank trish w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 7, 2013
Dear trish w,

Thank you for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

Lovely to be able to welcome you back to Crown Promenade and that the team looked after you well, thank you for the feedback, it has been passed on to the team, especially our Chef who cooked your eggs for breakfast.

I am investigating your comments around your next booking, from what I can gather from your comments, we do have specials running prices starting from $195.00 and the extra nights you wanted to book being the weekend, the price had gone up to $235.00.

Once again thank you for your lovely comments and we look forward to welcoming you back to Crown Promenade Perth in the near future.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
w.a
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

My friend and I stayed here for a night as we were celebrating my birthday with others at the casino and i have to say that I was very impressed by the quality of the service and of the cleanliness and size of the room.Staff were very helpful and the buffet breakfast was also outstanding and I was pleasantly surprised and could not fault any part of my stay whatsoever.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank prissy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 7, 2013
Dear prissy74,

Thank you for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

First of all from all the team at Crown Promenade Perth, Happy Birthday, delighted to read that you chose to spend your special day with us, and that your stay was an enjoyable one and the team looked after you.

We look forward to welcoming you back to Crown Promenade Perth in the near future (perhaps before your next birthday).

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Perth

Property: Crown Promenade Perth
Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and TravelClick so you can book your Crown Promenade Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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