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“Okay for a brief stop”

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Crown Promenade Perth
Ranked #3 of 3 Hotels in Burswood
Certificate of Excellence
Sydney, Australia
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Okay for a brief stop”
Reviewed June 24, 2013

While staying for a short transit on a business trip the hotel was adequate. Front service desk however was very slow and staff seem completely disinterested. The rooms were comfortable although on the return stop the space was much smaller so make sue you ask for a bigger room. The beds were really comfortable - not so the pillows! In summary it was adequate but not great. As with all of Perth it was quite expensive and not great value for money

Room Tip: Ask for a bigger room facing the entrance
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, June 25, 2013
Dear Paul D

Thank you very much for taking the time to write a review on your recent experience at Crown Promenade Perth, on TripAdvisor.

I am pleased to read that the bed was comfortable; we do offer two types of pillows in the rooms, both soft and hard for guests to choose from.

I am very surprised to read your comments regarding our front office team, this is the first time we have had feedback of this nature and I will be reviewing your comments with the manager of the department, our front office team normally enjoy very positive feedback, however I do take your comments on board, thank you.

Once again thank you for your feedback and we do hope to welcome you back in the future.

If I can be of further assistance, please do not hesitate to contact me.

Warm regards
Caureen McAtee
Hotel Manager
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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930 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Auckland, New Zealand
Level Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 23, 2013

Stayed here on a work trip for one night.

The room was very noisy owing to the casino next door. Good thing I had ear plugs.

The prices are steep - the room alone is bad enough, but then you need to add internet, breakfast and car parking.

The internet is only available at a day rate of AUD29 minimum - no half hour time/prices available.

The car parking is mad - you have to park a mile away for free car parking or pay AUD20 for underground car parking (which you still have to walk from), or AUD38 for valet parking. For the first two options you have to walk an age to get to the hotel, which isn't very suitable with bags etc - certainly for the price you pay not what you'd expect.

The bathroom isn't very nice with a shower curtain over the bath and the room dated.

Give the price of this hotel, its very very expensive, noisy, and not that practical for a business trip, so I certainly wont be staying here again.

Room Tip: Avoid the casino view as the noise goes straight into the room. Awful
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahNZ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, June 25, 2013
Dear SarahNZ_12,

Thank you very much for taking the time to write a review on your recent experience at Crown Promenade Perth, on TripAdvisor.

We are currently reviewing our internet offering at the hotel, and thank you for your comments.

The free parking which we offer to our guests and patrons, is located across the road from the hotel, and whilst I appreciate it is not as close as the paid parking which is underneath the hotel, we are one of few hotels in Perth that do offer a free option.

We do have some exciting new developments around the site which is increasing the number of car parking bays on site, which we can share soon.

Once again thank you for your feedback.

Warm regards
Caureen McAtee
Hotel Manager
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed June 22, 2013

Overall first class experience, great reception staff,lovely modern,quiet, spotless room.
Good mini bar and snack selection, nice bathroom with sufficient assessories.
Good in room dining menu, delicious food, and it is still hot on arrival.
Would be happy to stay again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patrick m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, June 25, 2013
Dear patrick m,

Thank you very much for taking the time to write a review on your recent experience at Crown Promenade Perth, on TripAdvisor.

Delighted to read that the reception team looked after you well during your stay with us, and that you enjoyed room service, we are currently refreshing the menu with more exciting and tasty meals.

Once again thank you for your feedback, and we look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 21, 2013

Room was average. View of cement walls and carpark. Lobby small with sickly smell of vanilla. Had deal including champagne and chocs which were not in room on arrival and took over an hour to arrive despite 2 phone calls. No shower gel provided. We live in Perth, stayed between 2 days of a conference. Would not stay here again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 255103Marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 3, 2013
Dear 255103Marie,

Thank you very much for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

I do apologise that your stay was not to your satisfaction and that you viewed the room as average, I would suggest recommending the Crown Metropol for your next visit as I believe this would be more to your liking, the Crown Metropol has luxurious finishes and stunning views over the river and outstanding leisure facilities which I am sure would surpass your expectations.

Thank you for your feedback, and if I can be of assistance on your next visit in assisting with a room choice at Crown Metropol, please do not hesitate to contact me.

Warm regards
Caureen McAtee
Hotel Manager
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geraldton, Australia
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 20, 2013

My room was very clean and tidy. I was expecting it to be a noisy hotel but this was not the case.
The concierge on my arrival was very polite and helpful. On the second day I also had a pleasant experience with the concierge; he was very polite and provided some really helpful information.
Parking at the hotel is quite expensive however there is free parking very close by a
t the dome which is perfect.
I purchased a cappuccino from the restraunt and it was very nice. I also ordered room service one night and the meal was okay.

Room Tip: If you want to use the gym book a room on the ground floor so you don't have to walk through the...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finerthingsinlife23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 3, 2013
Dear finerthingsinlife23,

Thank you very much for taking the time to write a review of your recent experience at Crown Promenade Perth on TripAdvisor.

Delighted to read that your room was clean and comfortable and that the team at the concierge desk were able to assist you with your queries, your lovely feedback has been passed on to them.

Thank you once again for your feedback and we look forward to welcoming you back to the Crown Promenade in the near future.


Warm regards
Caureen McAtee
Hotel Manager
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 19, 2013 via mobile

Bathrooms need some attention to detail, chipping from bottom of door, tiling around bath is old, holes in the floor tiles. The rest of the hotel has been somewhat renovated but the bathroom have not had attention paid

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pip1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, July 3, 2013
Dear Pip1980

Thank you very much for taking the time to write a review of your recent experience at Crown Promenade on TripAdvisor.

I do apologise for chipped paint on the bottom of your bathroom door, we are in the midst of refreshing all of our rooms at the hotel for our guests continued comfort and would be happy to discuss this programme with you direct and can be contacted at caureen.mcatee@crownperth.com.au.

Once again thank you for taking the time to give feedback and look forward to hearing from you.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Perth

Property: Crown Promenade Perth
Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Orbitz, Hotwire, Priceline, Booking.com, Cancelon, Evoline ltd, Cheap Tickets, TripOnline SA and HotelQuickly so you can book your Crown Promenade Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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