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“Good for a night out”

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Crown Promenade Perth
Ranked #3 of 3 Hotels in Burswood
Certificate of Excellence
Perth, Australia
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good for a night out”
Reviewed May 11, 2013 via mobile

Stay here on a Saturday night as its next to casino. Check in was quick and painless with staff ready to help.rooms on the small side but clean and quiet. Breakfast down stairs was good with a large selection. Like most hotels the bed is never as good as your own. But it's all about the location,two minute walk to the gaming tables and a great variety of places to eat.

Stayed May 2013, traveled as a couple
Helpful?
Thank mooi1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 14, 2013
Dear Mooi1959

Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

We are pleased that you enjoyed the arrival experience to the hotel, and that your room was clean and quiet, your lovely feedback about our buffet breakfast has been passed to the Chefs, thank you.

We are fortunate to be in the centre of the entertainment hub in Perth, right on our doorstep with plenty of variety to choose from, glad you had the opportunity to explore during your stay,

We look forward to welcoming you back in the future.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 9, 2013

I thought this hotel was great. The staff were very professional and made me feel very welcome. The room service menu was excellent. Heaps of choice and very tasty.

The décor in the room was nice without being outstanding. Possible even slightly "safe" and plain. This was a bit surprising because the hallways and foyers are grand and so is the exterior of the hotel.
The whole room was very fresh and clean.
My room was quite small but I was staying alone so not a huge problem.

Definitely stay there again

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattulis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 14, 2013
Dear Mattulis,

Thank you for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

Thank you for your lovely feedback regarding the team at Crown Promenade, your comments have been passed back to the rest of the team.

We are also glad to hear that your room was well appointed and your stay, an enjoyable one.

We look forward to welcoming you back in the future.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 5, 2013 via mobile

Overall it's a nice hotel, expensive for what you get and the beds are NOT comfortable at all. Definitely a better option for the price than the main crown metropol, but the only thing that it really has going for it is the number of places to drink and eat in the complex do it does make a good night out!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 6, 2013
Dear Brooke D,

Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth.

I am pleased that your overall experience was good, but surprised to read your comments regarding the beds at the hotel, we have the highest quality of beds manufactured for our hotel and all feedback regarding the beds to date, has been positive, I would be keen to discuss this further with you to ascertain which room you were staying in, I can be contacted at caureen.mcatee@crownperth.com.au

I look forward to hearing from you soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth WA
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2013

Just spent the night at the Grand Promenade $400 for the night and I have to say for the $$ you get very little or maybe I had high expectations having stayed at Crown in Perth on many occasions and Crown Melbourne more recently. Smallish room with QS bed which was comfortable, bathroom pokey with very little bench space for getting ready, room 542 overlooked the driveway and casino entrance, not very appealing. This "special rate" included a bottle of bubbles and chocolates on arrival (we had to call down to reception as we had not received them by around 6.00pm) and that was all. This rate did not include breakfast, although there are many restaurants to choose from. Hotel staff were polite, check in at 2.00pm slow, waited in the small unwelcoming lobby for perhaps 30mins. Valet parking service great and saves traipsing through the car park with your luggage. Overall impression not great.

Room Tip: Just spent the night in room 542 on the fifth floor overlooks the driveway, casino entrance and roof...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PerthWAKavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 6, 2013
Dear PerthWAKavs,

Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth.

I am sorry that Crown Promenade did not live up to your expectations after your previous stays at Crown Metropol which you mentioned, we do have a very different offering at both hotels, Crown Metropol being the luxurious hotel, and Crown Promenade being good value for money.

I am pleased to read that the hotel staff were polite during your stay. I note from your feedback you arrived early to the hotel for an early check in. Like yourself, we are experiencing large volumes of guests arriving earlier than our check in time of 3pm at the weekends mainly due to the early show of Jersey Boys, I am pleased to read that the team at the front desk managed to organise an early check in of 1430 for you, and although you mentioned you did have to wait, I am pleased that they were able to organise this for you promptly.

Thank you once again for your feedback.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Australia
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 3, 2013

Its an OK hotel, clean and good sized rooms. Its a Novotel standard hotel, but with only $30 different between Promenade and Metropol spend the extra. I have stayed in both and the difference is amazing. Promenade is a good hotel, Metropol is world class.

For some reason, every person had trouble using the cards in the elevators except me....

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan_Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 6, 2013
Dear Nathan_Hill,

Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth.

I am pleased to read that your room was clean and you enjoyed your stay. Crown Metropol is a world class hotel and offers superb accommodation rooms; I am pleased that you enjoyed both experiences.

Thank you for your feedback regarding the key access in the lift, I am conducting a review of lift signage to see if we can make this clearer for our guests.

Thank you once again for your feedback.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed May 3, 2013

The service was great! Even though we couldn't check in at our allotted time, the staff were lovely and were very good at keeping us up to date. It was nice to stay somewhere where the importance of customer service is a high priority!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaSpiteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 6, 2013
Dear LisaSpiteri,

Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth.

Thank you for your lovely feedback regarding the team at Crown Promenade, your lovely feedback has been passed onto the team, and glad you enjoyed your stay with us.

Thank you once again for your feedback.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
w.a.
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 2, 2013

i stayed 2 nights, had a great stay no problems at all, check in was speedy, efficient and very welcoming. room has clean tidy and had a work space and a comfortable office chair. bathroom is shower over bath and small but i was there on my own so not a worry. gym is small not alot of variety of equipment but i managed to find space to skip and jump around. breakfast buffet was extensive and very tasty, good coffee and friendly staff. hosekeeping cleaned the room very well. beds comfy and i slept well. would recommend.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stagcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 6, 2013
Dear Stagcoop,

Thank you very much for taking the time to write a TripAdvisor review on your recent experience at Crown Promenade Perth.

Lovely to read that you were well looked after by the team at the Crown Promenade during your two night stay and that the room was well appointed for your business requirements.

Your comments regarding the breakfast buffet will be passed on to the Chef and Kitchen team, along with your lovely comments to Housekeeping regarding your room.

We look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Perth

Property: Crown Promenade Perth
Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Priceline, Orbitz, TravelClick, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Crown Promenade Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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