Was worried about the poor reviews I noted before arriving for a 2 day
work trip. However, I was pleasantly surprised as I had a very good service experience. When paying for the cab, the concierge retrieved my bags, check in was very pleasant and so was the restaurant staff when I went for a quick meal after a 15 hour journey.
Rooms are unchanged but still clean and tidy. Had slippers in the wardrobe which I really like to use.
Only complaint was that they were clearly understaffed during the dinner service as the waiting times were a bit too long, including, waiting to be seated and waiting for the menu. However, I did get an apology.
You have to ask for the paper to be delivered daily but they were good at handling that also.
I cut my finger just before going to sleep and in the morning, noted that it had bled. Found all the sheets had been changed by room service which was fantastic, as I was wondering if they would notice it.
So, good experience all around. But, they are a good Holiday Inn standard hotel, probably not what I would have expected from a Crown Promenade.
- Official Description (provided by the hotel):
- Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Burswood Hotel Perth
- Burswood Holiday Inn
- Holiday Inn Perth
- Perth Holiday Inn