My family booked a weeks vacation for 2 of their suits. My in-laws were joining us in the second cabin. We were told our check in date was 7/21/2013. So we loaded everybody up from Naperville, IL at 5 am to start our journey. Come to find out that the son of the resort owner had given us the wrong date of check in and therefore we missed our first vacation day, and we also had to check out on Saturdaybecause the cabins were already booked. They were even bold enough to say it was our fault and we made the mistake. Really, would we have paid for a weeks vacation on two cabiins and not have arrived on the right date and then had the inconvienience of having to load up a day early? To make matters worse they were not willing to refund our money for the night missed, because of their mistake, until my husband refused to leave until they did so. They did not refund the total that was due to us, but at that point we were so exhausted from arguing that we just left. The owner had told us we wanted to teach his son a lesson when it came to mistakes, but the son refused to acknowledge is mistake to begin with and so we were caught in the middle. I would not spend a dime here until they get their act together and treat their paying customers with respect and courtesy.
- Official Description (provided by the hotel):
- Log Cabin Resort and Campground offers a wide array of lodging opportunities situated on Big Manistique, a beautiful ten thousand acre lake. We offer accommodations ranging from rustic camping cabins to fully stocked modern cabins for a family friendly get away. We also feature several types of campsites from electric only to super deluxe pull through sites. Our 23 acres also boast a nature trail, game room, playground, volleyball net, basketball court, horse shoe pits, swimming beach, pet swimming beach, laundry facilities, shower house, fish cleaning station, store, marina with boat slips, kayaks, a pontoon and boats with motors for rent. ... more less
- Also Known As:
- Log Cabin Resort And Campground Hotel Curtis