We needed a room on short notice for our stay in Novi. Trip Advisor had a good deal. The hotel was clean and quiet. The employees were all cheerful and helpful, especially the breakfast attendant! The room was clean and large enough for our needs. The kitchenette, was immaculate and well stocked with all the equipment that we could possibly need. It will be our first choice of accommodations the next time we are in town!

Did like our stay and will return here if we are in the area. Stayed there while attending a professional conference at Suburban Collection Showplace, Novi which was about 9 miles drive from the hotel. The location was good but to keep in mind that one would invariably need to have a car though. Satisfactorily clean room, linens, towels and bathroom. Bed and pillows were very comfortable. While did not need to use it during my stay, there is however a "Quick mart" for snaps in the lobby area which was quite useful at odd hours to much on.., The room was also equipped with a small kitchenette and was well stocked up with utensils one would need if he/she chooses to cook while staying. Iron,microwave oven and refrigerator in room. All were pretty clean.. Certainly a plus. Breakfast was not extraordinary unlike most Embassy Suits, but decent enough and do not have any complain against what was offered though. Close to roads, but room was quiet. it was pretty much spot on as advertised. Pleasant stay overall. Thank you TownePlace Suits by Marriott in Commerce, MI.

Among all the positive experience, one minor downside I would like to mention though. Although quite usual for the Marriott class chain hotels to charge/hold incidental fees at check-in, there was however nowhere I was prompted while booking through booking.com that my booking would be subject to that. I would have appreciated if the check-in staff at the reception desk would have mentioned it prior to going to charge me the incidental fees (~ $ 42) while checking us in. It's usually customary that the check-in staff would would mention it, here they didn't.. May be not a major issue but some clarity would have been more appreciated.

Would I stay here if I am back in the region? YES, Absolutely :)

Stayed here recently for 2 days. On the positive side: newer hotel so everything is new and squeaky clean, well appointed (if a little cramped) rooms, and good breakfast.

On the negative side; staff doesn't know or understand Marriott policies, or how to run a hotel for that matter. I asked for late checkout (which is a guaranteed benefit for Gold Elite members) but was told it's only guaranteed to Platinum members. When I pointed out that's obviously incorrect, I was then told "Guaranteed" late checkout is "based on availability". At this point I'm thinking the management should look up the definition of the word "guaranteed". Front desk couldn't have cared less.

On the 2nd day housekeeping doesn't show up. When I managed to track down housekeeping in the afternoon, I was told our room is "not on the list". They finally figure it out and clean the room. No apologies.

More fun to come: 2 days after checkout I see a random $41 charge on my credit card. I call to inquire, and was immediately told oh, we'll refund that. I ask what's going on, and after a few minutes of "research" more things come to light. I'm told they couldn't find my rewards certificate number (I reserved using free nights awards redemption using points - rewards certificate should be attached to my reservation). I ask if it's standard practice to charge a random amount to a credit card if they couldn't figure our the free nights redemption, without contacting me or without contacting Marriott rewards. I'm told "Well, we didn't have anything else to charge to..." I kid you not. I'm further told that I should call Marriott rewards, figure out what the free night certificate number is, and call back the hotel (a Marriott property) so that they can refund me. I ask her "isn't that your job?" No apologies again.

At this point I stop looking for coherent logic based answers, and decide to call Marriott rewards myself. The lady I spoke to is shocked that they charged my credit card, and even more shocked that they asked me to call Marriott rewards. Marriott properties have a direct number to call Marriott rewards if there are any issues, she tells me. Well I'm sure that's news to the six year olds that seems to be running this particular hotel, I tell her.