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Therese F
Hernando, United States

Wonderful Hotel

4.0 of 5 bubblesReviewed Jan 1, 2017
We stayed in a 2 bedroom suite in December. The rooms were nice size with everything we needed to be comfortable for a week's stay. Shopping and restaurants were within a mile. Staff couldn't have been better. We were treated like we were the only people staying there, in spite of the fact that the parking lot was always full or near full. Breakfast was varied and hot. It was constantly stocked even close to the time it closed at 10 am. I will definitely stay here the next time I am in Oakland County.
Date of stay: December 2016
Trip type: Traveled with family
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this review
Responded Jan 4, 2017
Thank you so much for your recent review of the Towneplace suites Commerce / Novi. I am so happy to hear the associates hear treated you well and your stay was comfortable. It excites me to know you were able to try some of our amenities such as the complimentary hot breakfast. I hope we have the opportunity to serve you again in the near future when ever you may need our accommodations.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (118)
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60 - 65 of 119 reviews
Reviewed December 19, 2016

We like this hotel, and have stayed there 4 times now. But in our last 2 visits we had problems with the room temperature. In the summer we had a room that had no air conditioning. They could not fix it, we move to a different room. This visit, in December, it was cold outside, like 5 degrees. Our room was at 61 degrees, and that is as high as it would go. We love sleeping in 61 degrees, so we did the first night. But in the morning, it is damn cold. So we ask for maintenance. They said we checked your room and the heat is working fine. But, it wasn't, unless 61 is fine. There was nothing we could do to the thermostat to get heat. We requested another room. Which, was not an issue. We moved to our new room, and wow, there was plenty of heat, like 80 degrees. Tried to turn it down, but nothing worked, expect opening the window to let some of that 5 degree air in. We finally found the right amount of window opening to balance the heat, which we had set to OFF. We were the automatic thermostat. Once we got the temp we wanted it was fine, and we did not request another room for fear of more problems.

So if you are staying here, check out your thermostat control before accepting the room. Apparently the units they installed when it was new are not holding up very well.

It is still a great hotel, but be aware the room temperature may not be to your liking.

Room tip: Check Temperature controls.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Zweber
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this reviewResponded January 4, 2017

I would like to Thank you for your recent review of the Towneplace Suites Commerce Novi. I appreciate you letting us know about the unfortunate circumstances you encountered with the heat and air conditioning during your last stays with us. I can assure you I have taken the proper steps and informed the necessary people to make sure this becomes an isolated concern. I hope the next time you are in the Commerce or Novi area you give us another chance to prove that this issue was a high priority and is no longer of concern. I hope you contact me with any questions. I look forward to seeing you again soon.

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Reviewed November 15, 2016 via mobile

I love this property! Staff is excellent and makes you feel like family. We stay here often, close to shopping, movies and great restaurants. Lots to see and do. The kitchenetts are nice to make dinner or late night snack. Another plus is in the 2 bedroom suite it has three tvs!

Date of stay: November 2016
Trip type: Traveled with family
Thank Amy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this reviewResponded November 28, 2016

Thank you so much for your recent review of the Towneplace Suites Commerce. I am so happy to hear that the associates here always make you and yours feel comfortable during your stay. It is great to know that the kitchen's and the suite set up work well for your family. We look forward to seeing you and your family in the near future. As always it will be my pleasure to assist in anything you need.

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Reviewed November 14, 2016 via mobile

Loved everything about my stay. I stayed here for a Wedding that was close by so used their shuttle service. So nice to be driven there and back!
The motel was very clean, staff was friendly, rooms were immaculate and very comfortable! Breakfast was abundant and very tasty!! I give this motel 5 out of 5 stars for sure!! Would stay again if I am in the area. Beautiful place for sure!!!!

Date of stay: November 2016
Trip type: Traveled solo
Thank Linda T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this reviewResponded November 28, 2016

Thank you so much for your recent review of the Towneplace Suites Commerce. The associates here are definitely very prideful in making sure that every guest feels welcomed and at "home" during their stay. I am delighted to hear you were able to take advantage of the shuttle we offer for the wedding you attended. It also warms my heart to know that you enjoyed many of our other amenities such as the complimentary breakfast. We hope to be able to accommodate your needs once again if ever your in the Commerce Township area.

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Reviewed November 8, 2016

This is the 1st hotel review I’ve ever written. I’m doing so because I liked the hotel and staff so much. I had a family emergency requiring me to travel to Michigan. I stayed at the hotel 9 or 10 day – that’s a pretty long stay. I stayed in both king and double queen rooms – both were great. We moved to a queen room once my daughter flew in. The rooms are well laid out and they have a mini kitchen that’s actually usable with a 2-burner stove. The front desk and housekeeping staff were great. Everything was clean and the free breakfast was pretty good. It’s also a great location. I will stay there again when I come back to Michigan.

Date of stay: November 2016
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank ccoejr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this reviewResponded November 9, 2016

I am so excited to see your recent review of the Towneplace Suites in Commerce Michigan. We feel privileged that you chose us to write your first hotel review on and we would like to Thank you for that. I am so happy to hear that the rooms were comfortable and all of our associates were friendly and accommodating. We hope to see you again hopefully in better circumstances when your travels bring you back to the Commerce area.

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Reviewed November 4, 2016 via mobile

I have stayed here several times and it is always clean and quiet. The staff are super friendly and extremely helpful. My only complaint is that the breakfast isn't the best compared to other Marriott locations. I look foreward to my next visit.

Date of stay: December 2015
Trip type: Traveled with family
Thank hollyhepp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda K, General Manager at TownePlace Suites Detroit Commerce, responded to this reviewResponded November 9, 2016

Thank you for your recent review of the Towneplace Suites Commerce Novi. As we pride ourselves in customer service I am so happy to hear that all of our associates showed you courtesy and were accommodating to your needs. As we are trying our best to follow all Marriott standards as a Towneplace Suites brand we are looking into ways to enhance our breakfast to further exceed our guests needs. We are also looking forward to your next visit. As always if you need anything at all please let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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