My wife and I have 5 kids- so we rarely get away for a night. We finally found the time last weekend and used my points to get a room at a near-by Hampton Inn. After an unusually long check in process, we retired to our room. About 20 minutes into enjoying our escape we were interrupted by the hotel room phone ringing. I've stayed at Hampton Inn's across the US for years and have NEVER had the phone ring- so my assumption was that there was a problem with the credit card or some other serious matter that would warrant being interrupted. No- it was the desk clerk asking if the room was okay. I was very annoyed and expressed as much- if the room hadn't been okay, it wouldn't have taken me nearly half an hour to let them know- I was then asked if I'd like a wake-up call. If I wanted a wake-up call, I'd have asked for one on check in or I'd have called the front desk myself. I find it hard to believe that with the "easy to set" alarm clocks in the rooms and the proliferation of phones with alarms that a wake-up call is so important in 2013 that the desk needs to call and make sure you're capable of getting up on time. The tone in his voice gave me the very strong impression that he was bored and thought it would be funny to interrupt us. The lack of respect for couples (or any guests) repeated itself in the morning when we mistakenly thought check-out was at noon instead of 11am. Promptly at 11am- despite the do not disturb sign- the "housekeeping" announcement was made and before there was any time to say anything, the door was opened. I asked if they saw the sign on the door and was less-than-politely informed that check-out time was 11 and we needed to leave. While we enjoyed the time we did get- it wasn't much more enjoyable than if we'd just stayed home and waited for the kids to go to bed. No, I didn't complain when we left because I was still frustrated with the rude behavior that morning and didn't want to overreact - that and I didn't feel like explaining to a stranger at the desk that the kid working the night before was almost certainly having fun at the expense of our alone time. In fact, I just planned on never staying at that particular Hampton Inn again- especially when getting away with my wife- but they sent an email asking me for a review, so here it is. Aside from that- the rest of the services were what I expect from Hampton, and in those areas I was not disappointed.
- Official Description (provided by the hotel):
- The Hampton Inn Coldwater hotel in Michigan is part of a leading brand of quality, value-priced hotels. Here you'll find clean, fresh, comfortable rooms standard with a coffee maker, iron and ironing board, and a 32'' flat screen television which makes the complimentary in-room movie channel a theatre-like experience. Enjoy complimentary local calls and no surcharge for using a calling card. Guests here at the Hampton Inn Coldwater, Michigan hotel also enjoy the following complimentary items: On the House hot breakfast, Hampton On the Run Breakfast Bags Monday through Friday, and high-speed Internet access in every room and in all meeting rooms and public areas. Also, enjoy coffee and tea in the lobby 24-hours a day, a copy of USA Today Monday through Friday, and our 24-hour front desk with message and fax service available.The Hampton Inn Coldwater, Michigan hotel also features a indoor heated pool, state-of-the-art fitness center and business center. As always your stay is backed by the 100% Hampton guarantee. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Coldwater Hotel Coldwater