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“Worst motel!”

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Red Roof Inn Coldwater
Ranked #4 of 6 Hotels in Coldwater
Mikado, Mi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst motel!”
1 of 5 bubbles Reviewed October 11, 2012

I stayed at this motel for 4 nights with my mother and my daughter and it was terrible. I had reserved a room and had a print out form the internet showing how much I owed, but they tried to get me to pay more because their taxes went up. The internet price should be the price I am paying. I argued with them and got it for less. The motel sits in the middle of a very busy area...the freeway overpass is right next to it and the there are roads that circle around the building. Big semis are always coming through and the noise from the freeway will keep you up all night. I asked to be moved from the 3rd floor by the freeway to the lower floor at the other end...it didn't help, still loud lots of truckers staying there. Our room on the 3rd floor was not good, the tub was slow to drain the shower weak, the blankets thin and the some do not come up but only half way up the bed. No frig, no microwave, and an old tube tv and the channels barely came in. The second room we had had a flat screen tv, frig, and microwave. The digital numbers on the microwave were not working and the tv channels were still bad and the blankets still short. The tub did go done a little faster but the water pressure was really weak. I would never, ever, ever stay there again!!! That place was the worst. If you want to stay there, you will need ear plugs.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Guest Relations Manager at Red Roof Inn Coldwater, responded to this review, October 15, 2012
We are very sorry that our hotel did not meet your expectations. While there is nothing we can do about the location of our property, if you were to stay with us again, we would find a room that would be in the best location possible for peace and quiet.

To that end, we extend an invitation to you for a complimentary night here at Red Roof Coldwater as a way to make up for some of the problems you encountered. We will make sure that your needs are met to the best of our ability.

We also apologize for the situation regarding the taxes. All agencies partnering with us are now aware of all charges, so that should no longer be an issue. Thank you.

Dwain Shelton, Assistant Manager
Red Roof Inn, Coldwater, MI
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    87
    50
    26
    9
    11
See reviews for
51
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
7 reviews
7 hotel reviews
4 of 5 bubbles Reviewed September 30, 2012

My wife and I stayed here while driving back from the east coast. We normally stay near Indiana and because of football were forced up north a bit to Michigan. We have stayed at other Red Roofs and because of their pet policy, figured this would be the best bet. The room we stayed in had newly installed flooring and decor, which made it seem brand new. The location was convenient and there were plenty of food choices right around the corner from the hotel. We enjoyed the complimentary breakfast which included cereal, bagels, toast, bagels with coffee and juice. You won't find a better place to stay for your money. We will definitely be making this our new mid-way point for future road trips!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbsharp85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Director of Sales at Red Roof Inn Coldwater, responded to this review, October 1, 2012
Wow! This is awesome. It may have been by chance that you and your wife stayed with us, but I'm so happy that we are able to have you be returning guest. We here at the Red Roof Inn of Coldwater strive to give the best we can to our guest at a fair economical price.

We look forward to see you again on your next trip.

Arianna Beaty
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Ohio
Level Contributor
500 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed September 29, 2012

This was my second stay at the Red Roof Inn in Coldwater. The first time was a pleasant experience. The place was newly redecorated since I had been there. The hardwood floors in the rooms was a great touch. The room was very clean and nice. I have stayed in different Red Roof's and this one is definitely at the top of my list. It's a great place to stay economically.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angie_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Director of Sales at Red Roof Inn Coldwater, responded to this review, October 1, 2012
We are so happy to hear that you have enjoyed our new renovations! It is always good to know that our efforts to make our guest feel great about their stay isn't going unnoticed. I will be sure to pass these great words off to the rest of the staff. We can't wait to have you come back and stay with us!

Arianna Beaty
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Indiana
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 12, 2012

This is an excellent place to stay in Coldwater, MI. Our group has stayed at this facility for the past several years and each year the staff has been attentive and the stay has been enjoyable. They are easy to work with and show the flexibility to meet our needs (such as an earlier than normal continental breakfast). The location is also convenient. Just a short walk to many restarurants and convenience stores. We find it to be and excellent value for the pice. Thanks to Alim and Brianna for all their help!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Manager at Red Roof Inn Coldwater, responded to this review, September 15, 2012
Thank you for your kind words. We at Red Roof Inn are pleased that you enjoyed your stay in Coldwater and hope that you will stay with us again in the future.

Alim Razi, Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gobles, Michigan
1 review
5 of 5 bubbles Reviewed September 5, 2012

This by far is my favorite place to stay in Coldwater! The friendly and attentive staff are only a bonus to the clean and comfy rooms! Mr. Alim, and Ms. Brianna offered great service and nice smiles to "come home" to. A ++

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlp8319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Manager at Red Roof Inn Coldwater, responded to this review, September 15, 2012
Thank you so much for your kind words. We at the Red Roof Inn are pleased that we were able to make your stay a pleasant one. I will pass along your appreciation to the staff.

Please come back to visit us soon. We are renovating some of our rooms to serve you even better.

Thanks again,
Alim Razi
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braunton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 2, 2012

When I visit Coldwater I stay at the Red Roof inn. The price, location and the rooms are Great Value for the money and cannot be beat. The Manager and the Staff are very nice and personable. They try hard to make your stay as comfortable as they can. I think this Inn is probably one of the Friendliest I have stayed at in Coldwater. Well done to the manager and the staff and see you again soon.

Room Tip: * Phone the Inn to get a better price for longer stays.
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aka-Freebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Director of Sales at Red Roof Inn Coldwater, responded to this review, September 4, 2012
Here at Red Roof Inn of Coldwater we are pleased to here that your stay was so wonderful yet again. I will share this great response with the staff to let them know that their efforts have not gone unnoticed. We do strive to make everyone feel welcomed when staying with us! I'm glad that we were able to do that for you.

Come see us again soon. We are doing renovations on our rooms to have all new flooring in. So please make sure the next time you are in the area to stop by and check out what is new here at the Coldwater Red Roof Inn!

Arianna Beaty
Sales Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, North Carolina
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 21, 2012

First stay in this immediate area turned out to be good enough that we will return again. This was even RACE WEEK at Michigan Int'l Spdwy, still had a great location with good trappings. Look forward to seeing the friendly and capable staff next stay in this area. Good bang for the bucks.

Room Tip: No pool, no restaurant, but lots of restaurants very nearby.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alim r, Director of Sales at Red Roof Inn Coldwater, responded to this review, September 4, 2012
Thank you so much for the great review. My staff here at Coldwater Red Roof Inn will be glad to know that they were able to create such a wonderful stay for you. We strive to make all accomodations possible for each guest. We are happy to hear that we did that for you during your travels.

We are slowly renovating our hotel by updating our rooms with new flooring and bedding. So hopefully by your next stay you be pleased with our wonderful new updates.

Hope to see you soon!

Arianna Beaty
Sales Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Coldwater

Property: Red Roof Inn Coldwater
Address: 348 S Willowbrook Rd, Coldwater, MI 49036-8835
Location: United States > Michigan > Branch County > Coldwater
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Coldwater
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Coldwater 2*
Number of rooms: 65
Official Description (provided by the hotel):
This Red Roof Inn is conveniently located near I-69 near a Wal-Mart Supercenter, a movie theater and several chain restaurants such as Applebee's, Biggby Coffee, KFC, and more. ... more   less 
Reservation Options:
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Also Known As:
Coldwater Red Roof Inn

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