We booked this room in advance and were given confirmation numbers along with several others on a trip to deliver scholarship money for children of fallen soldiers. (A total of about 700 riders were staying in area motels) Andy, the manager told several of us that are rooms were not confirmed, even though we had confirmation numbers. If he had rooms, he charged the full rate instead of the confirmation rate (which was twice as much). He turned away at least one veteran who was in his seventies as well as several others. Many people doubled up in rooms because the reservations were not good. He told me he thought I was nice, so he gave me the discount rate...only to find out the room had no air condition nor exterior window, There were four such rooms which we later found out had to be discounted because of the lack of air. He sent me
a fan which was so old I questioned it as a fire hazard and the switch was broken off. I went to the desk at about 10 pm to get a different fan. He had left (he did not come in the next day either when I called). The young girl he left at the desk was wonderful trying to fix up the mess. As a manager, he should have stayed...poor service on his part. At 10 pm, his maintenance man was still there and told he could go to Walmart to buy fans. I reported this to the leaders of the trip as we are a 3 million strong organization.
- Official Description (provided by the hotel):
- Welcome to the Quality Inn and Suites-Coldwater! Whether you are in town on Business or Pleasure, Quality Inn and Suites-Coldwater is your perfect place to make home away from home. With our very spacious Atrium, featuring an Indoor Pool a well as an indoor play area so that you can relax and enjoy family time, or our King Leisure Suites for the executive on the go, all rooms have free wirless high speed internet access to make your business trip a complete success. We also offer Banquet/Conference rooms that accomodate up to 200 people, whether for the perfect wedding reception, or for the family reunion, or corporate meeting, Let us make this stay, YOUR BEST STAY! we do offer a Managers Happy Hour Monday through Thursday. All the rooms do have a microwave and mini fridge as well. ... more less
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- Also Known As:
- Comfort Inn Coldwater
- Coldwater Comfort Inn