I tried to do a piece substitution on a two piece meal, and they got just about everything wrong except the side. They charged me for a side I didn't order to ruin that as well.
Overall the chicken wasn't awful, it just wasn't what I ordered. I wanted a breast and a leg. Considering the order was written down and three people asked about and repeated the order, there was no excuse for this level of incompetence.
Because it was a "special" order, they charged me for everything ala carte, and then charged me for an extra side that I didn't order.
There's a KFC just a bit further north on Main Street. It's not as good, but at least there's a good chance you'll get what you order.