I stayed with my family of 3 on a Saturday night here. Check in took approximately a half hour yet no one was in line, there was nothing else going on at the time to distract the front desk attend. I paid cash for my room and I completely understand to hold a credit card on file for damages to the room and such. A $30.00 hold was to be taken yet I was ACTUALLY charged $50.00. I called several time after this and they have YET to explain why this happened. Second complainant is that when we finally did get to our room there was long dark colored hair on the duvet covers. ( 2 queen bed room, not our family's color) I contacted the front desk and she had no problem moving us across the hall. But still no solution to my problem, the next room had the same hair all over! Towels, bed etc. I called again and explained my situation and suggested maybe the housekeeping should wear hair nets ( my guess to all the hair). My overall stay was horrible! Ants were in the pool area along with towels everywhere from pervious swimmers. Terrible! Do Not Recommend! I love the Hampton hotels, I stay at the chain frequently but this particular hotel is dragging the name down with the cleanliness and billing department.
- Official Description (provided by the hotel):
- Discover a relaxed pace of life on the doorstep of downtown Detroit at Hampton Inn & Suites Detroit/Chesterfield Township. The gateway to Anchor Bay and Lake St Clair, Chesterfield Township makes a scenic base for downtown Detroit. This Chesterfield, MI hotel lies within 40 minutes of the industries and attractions of Motown, however is only blocks from the Lake St.Clair waterfront. Set your adrenalin running and try kiteboarding or water-skiing on the lake. Join the Chesterfield MI locals for ice-fishing and curling come wintertime. Get back to nature on the hiking and biking trails of the Metro Beach Metropark, shoot the fairways of the par 3 18-hole golf course and join the kids for a water fight in the Metropark Squirt Zone. ... more less
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