We had blocked some rooms back in February 2009, for my upcoming wedding in June 09. A friend called me saying that there were no rooms available at the holiday inn. I called the manager, she states that there were rooms available for the 26th, but no records showed that we even blocked rooms for the 27th (the night of the wedding). Now why would I block rooms for the night before the wedding, but not the night of??!! We went in person to show our record of conversation, with confirmation numbers and were told that there is no way of tracking the conversation because they are not audiotaped. Which is fine, but what happend to "the customer is always right"?! So, supposedly when I blocked the rooms, the reservations were taken care of by someone who was in training who no longer works there. And at our expense, our rooms were somehow given away. Now, a month away from the wedding, of course there are no rooms available. And when asked if there was any compensation for this "mistake", we received "NOPE" with some attitude. As we struggled to try to find a new hotel, a different hotel stated that this was the 2nd time that they heard of this happening with the Holiday Inn Chesterfield. They now lost my reservation for my bridal suite, and any business that I was going to send. Their attitude is horrible.
- Official Description (provided by the hotel):
- Comfort meets convenience at our Chesterfield hotel. Stay at the excellent Holiday Inn Express Hotel & Suites Chesterfield near Selfridge Air National Guard Base and just two miles from the air base. Business and leisure travelers alike will appreciate our convenient amenities and cheerful staff. Families lodging in Chesterfield, Michigan will love staying at our Anchor Bay hotel, located off I-94 with easy access to many local attractions. Such sights and activities include Lake St. Clair, the Partridge Creek Golf Club, shopping at the Lakeside Mall or the Partridge Creek Mall. Our Chesterfield hotel near Selfridge Air National Guard Base is also just a short drive from Detroit. Business travelers will appreciate our comfortable accommodations near Selfridge Air National Guard Base. Situated in the suburban area of Chesterfield, MI, our hotel is convenient to several local companies, including Lionel LLC, Lear corporate headquarters, American Die Corp., Kimastle Corp. and the Chrysler Corporation. In addition, we provide a business center with a fax machine, copier, printer and free high-speed, wired or wireless Internet access, so you can stay connected on the road. While staying at our Chesterfield, MI hotel, enjoy the heated indoor pool, a modern Fitness Center and our free hot breakfast bar. Book your reservation today to take advantage of our great Chesterfield hotel deals. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Chesterfield