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“Horrible Customer Service”

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Holiday Inn Express Hotel & Suites Chesterfield
Ranked #2 of 3 Hotels in Chesterfield
Certificate of Excellence
MI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible Customer Service”
1 of 5 bubbles Reviewed May 20, 2009

We had blocked some rooms back in February 2009, for my upcoming wedding in June 09. A friend called me saying that there were no rooms available at the holiday inn. I called the manager, she states that there were rooms available for the 26th, but no records showed that we even blocked rooms for the 27th (the night of the wedding). Now why would I block rooms for the night before the wedding, but not the night of??!! We went in person to show our record of conversation, with confirmation numbers and were told that there is no way of tracking the conversation because they are not audiotaped. Which is fine, but what happend to "the customer is always right"?! So, supposedly when I blocked the rooms, the reservations were taken care of by someone who was in training who no longer works there. And at our expense, our rooms were somehow given away. Now, a month away from the wedding, of course there are no rooms available. And when asked if there was any compensation for this "mistake", we received "NOPE" with some attitude. As we struggled to try to find a new hotel, a different hotel stated that this was the 2nd time that they heard of this happening with the Holiday Inn Chesterfield. They now lost my reservation for my bridal suite, and any business that I was going to send. Their attitude is horrible.

  • Stayed May 2009
    • Location
    • Cleanliness
Helpful?
1 Thank kb0719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 reviews from our community

Traveler rating
    65
    41
    7
    5
    1
See reviews for
41
19
8
30
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Cleveland, OH
1 review
2 of 5 bubbles Reviewed May 17, 2009

My reservation at this hotel was for two weeks. The system checked me out after two days of my stay and I was charged for those two days. After explaining to the manager what happened, he apologized and placed credit for those two days and said that everything will be on one bill at the end of the two weeks. I was told that the credit takes up to 10 days. It has been more than 20 days and the credit did not process and I was charged for the entire stay at the end. I was charged two extra days for a mistake they made. I personally would not stay there and still perusing the over charge credit to be processed.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J007E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chesterfield

Property: Holiday Inn Express Hotel & Suites Chesterfield
Address: 45805 Marketplace Blvd, Chesterfield, MI 48051
Phone Number:
Location: United States > Michigan > Chesterfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Chesterfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chesterfield 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Comfort meets convenience at our Chesterfield hotel. Stay at the excellent Holiday Inn Express Hotel & Suites Chesterfield near Selfridge Air National Guard Base and just two miles from the air base. Business and leisure travelers alike will appreciate our convenient amenities and cheerful staff. Families lodging in Chesterfield, Michigan will love staying at our Anchor Bay hotel, located off I-94 with easy access to many local attractions. Such sights and activities include Lake St. Clair, the Partridge Creek Golf Club, shopping at the Lakeside Mall or the Partridge Creek Mall. Our Chesterfield hotel near Selfridge Air National Guard Base is also just a short drive from Detroit. Business travelers will appreciate our comfortable accommodations near Selfridge Air National Guard Base. Situated in the suburban area of Chesterfield, MI, our hotel is convenient to several local companies, including Lionel LLC, Lear corporate headquarters, American Die Corp., Kimastle Corp. and the Chrysler Corporation. In addition, we provide a business center with a fax machine, copier, printer and free high-speed, wired or wireless Internet access, so you can stay connected on the road. While staying at our Chesterfield, MI hotel, enjoy the heated indoor pool, a modern Fitness Center and our free hot breakfast bar. Book your reservation today to take advantage of our great Chesterfield hotel deals. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chesterfield

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