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Holiday Inn Express Hotel & Suites Chesterfield
Ranked #2 of 4 Hotels in Chesterfield
Certificate of Excellence
Frankfurt, Germany
Level Contributor
185 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Great staff”
Reviewed January 18, 2014

Front desk clerk by the name of Sue went out of her way to make my stay comfortable. She treated me like family in every way. I will be back for another stay. I'd definitely recommend you to stay at this hotel.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Polishedfingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, January 19, 2014
Thank you for your review of our hotel, it is appreciated! Sue will so excited to learn she had such an impact during your stay. Safe travels, and we'll see you again!
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119 reviews from our community

Traveler rating
    65
    41
    7
    5
    1
See reviews for
41
19
8
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Harrison Township, Michigan
1 review
Reviewed December 25, 2013

I stayed here with my SO for four nights during early December 2013, and was surprised and delighted with both the quality of the room and the hot breakfast, as well as level of service we received from Walter, the very friendly and helpful front desk attendant.

The room and facilities (foyer, hallways) were fresh and crisp (fit very well with the corporate image), and decorated beautifully for the holidays. It's clear that the staff pays a lot of attention to detail--upon check-in, for instance, guests are offered a range of snacks and beverages, the in-room toiletries are from Bath & Body Works--a great upgrade over the average run-of-the-mill--and every room has a large mini-fridge and microwave. Another plus was adjustable heating and cooling in the room, which is something, unfortunately, not all hotels have.

In terms of amenities, the hotel has a heated pool but no hot tub, which would've been great to relax in. While clean, the pool facility is just so-so--nothing special. There's also a workout room next door with three or four machines (didn't look closely, but I think there were a couple treadmills and ellipticals). There's also a room with a couple computers for guest use. Every floor has a vending machine with pop (yes, I'm a local :P) and salty and sweet snacks, as well as, of course, an ice machine. Perhaps the biggest plus is that the hotel is VERY conveniently situated in the same lot with a 24-hour Walmart (as well as myriad other stores and restaurants down Hall Rd/M-59, adjacent to the lot on which the hotel is situated), a big help for us at several points.

In terms of the service, Walter in particular was absolutely wonderful. He made us feel incredibly welcome, was extremely amiable, and was exceptionally great at his job, checking at every point how things were going for us and asking whether we needed anything. We would return again and again just due to his service. The other front desk employees didn't really pay much attention to us--didn't ask how our stay was going, if we needed anything, etc., which would've been nice. Roughly 2/3 of the time they weren't even present at the desk.

Housekeeping was ok overall--the last day of our stay, I needed a little more time to check out, and the woman with whom I interacted was over-the-top nice, assuring me that it was no problem at all. The other days when they came knocking and we were there, the knocking was generally loud, gruff, and abrupt, my biggest complaint of the stay.

Overall, I'd recommend this hotel to anyone looking for a refreshing, clean, and simple but pleasant place to stay for either a night or a longer period of time.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R_Renee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, December 27, 2013
Hello R_Renee1,
Thank you for your review. I'm happy to hear Walter made such an impression and provided the type of customer service we strive for at our hotel. We appreciate your feedback, and would like to wish you a happy new year!
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Cary, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

I have been staying at this hotel for about 3 years, about 15-20 nights a year. I have always found the staff to be prompt, courteous and helpful. It has a small hotel feel and people remember you. It is clean and the staff is well trainedThe breakfasts are well prepared and maintained at the appropriate temperatures. The food is good. I especially want to recognize Judy in the kitchen who always reminds me to take an apple for my midmorning snack. She has been very helpful over the years that I have known here and is attentive and a pleasure to see in the dining room in the morning.

Room Tip: All the rooms are good. I usually turn down an upgrade because I spend very little time in the room...
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, December 6, 2013
Mr. John R,
You are too kind! We appreciate your feedback, and your loyalty! My question to you is, do you actually eat that apple as instructed? Haha.
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Louisville, Kentucky
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 28, 2013 via mobile

We used to live around here but have moved out of state. In past visits, we have stayed at many of the local hotels. This is, by far, the nicest. It's comfortable, great location, reasonable, clean and the staff is super friendly. See you next time we are in the area!

Stayed November 2013
Helpful?
Thank Dayna86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, December 2, 2013
Hello Dayna86, I'm going to hold you to your word. We better see you again!!! Haha. Thank you for taking the time to provide a review of our hotel. Happy Holidays!
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Yucaipa, California
1 review
Reviewed November 26, 2013

This Holiday Inn was very nice and clean and service in food area was very good - such a variety of items and was constantly kept filled. The young lady (Judy) was very helpful in getting something else if needed. I would certainly recommend this hotel and hope to visit again in the Summer. Pat Bolen

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, November 28, 2013
Hi Pat! Happy to hear you enjoyed your stay so much that you are considering coming back in the summer. We look forward to seeing you again as well! Thank you for your feedback about our hotel.
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caledonia
1 review
Reviewed November 19, 2013

These 2 woman were a life saver! The swim team my kids belong to had a meet the weekend of 11/15-11/17. When we checked in we were told hot breakfast was not served until 7 am. Well some of our swimmers had to be at the pool by 7:15. I kindly asked if maybe we could get earlier service. The front desk left a note and low and behold both Saturday and Sunday hot breakfast was served early! We appreciated it!

Thank you Judy and Sue for going out of your way to help our team! If we are in the area again, this will definitely be the teams hotel of choice!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy_m8616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, November 23, 2013
Customer service is VERY important to us, and Judy and Sue proved that during your stay. Thank you for your feedback, kind words, and business. All are truly appreciated!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 11, 2013

We stayed two nights and rate the hotel very highly. Management was especially accommodating. There was a bit of a mix-up with family suite reservations so we were upgraded to two very beautiful adjoining rooms. Everyone was friendly and accommodating. I want to mention Judy for special kudos. She works in the dining room in the morning taking care of us all as we enjoy the breakfast. She made us very welcome. Could not have been more helpful. Give her a raise!
Pat. P

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 355Pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett L, General Manager at Holiday Inn Express Hotel & Suites Chesterfield, responded to this review, November 12, 2013
Pat, what can I say, but thank you. We appreciate your understanding with the room situation. It was our pleasure to have you at our hotel. Sounds like you'll be back again at some point, we can't wait! And thank you for taking your time to comment about our hotel, it really does mean a lot.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chesterfield

Property: Holiday Inn Express Hotel & Suites Chesterfield
Address: 45805 Marketplace Blvd, Chesterfield, MI 48051
Phone Number:
Location: United States > Michigan > Chesterfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Chesterfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chesterfield 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Comfort meets convenience at our Chesterfield hotel. Stay at the excellent Holiday Inn Express Hotel & Suites Chesterfield near Selfridge Air National Guard Base and just two miles from the air base. Business and leisure travelers alike will appreciate our convenient amenities and cheerful staff. Families lodging in Chesterfield, Michigan will love staying at our Anchor Bay hotel, located off I-94 with easy access to many local attractions. Such sights and activities include Lake St. Clair, the Partridge Creek Golf Club, shopping at the Lakeside Mall or the Partridge Creek Mall. Our Chesterfield hotel near Selfridge Air National Guard Base is also just a short drive from Detroit. Business travelers will appreciate our comfortable accommodations near Selfridge Air National Guard Base. Situated in the suburban area of Chesterfield, MI, our hotel is convenient to several local companies, including Lionel LLC, Lear corporate headquarters, American Die Corp., Kimastle Corp. and the Chrysler Corporation. In addition, we provide a business center with a fax machine, copier, printer and free high-speed, wired or wireless Internet access, so you can stay connected on the road. While staying at our Chesterfield, MI hotel, enjoy the heated indoor pool, a modern Fitness Center and our free hot breakfast bar. Book your reservation today to take advantage of our great Chesterfield hotel deals. ... more   less 
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Holiday Inn Express Hotel And Suites Chesterfield

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