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“It was not what I had hoped.”

Baymont Inn & Suites Chelsea
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Baymont Inn & Suites Chelsea
Ranked #2 of 2 Hotels in Chelsea
Clarklake, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“It was not what I had hoped.”
2 of 5 bubbles Reviewed May 6, 2014

Reserved a room with 2 Queens. When checking in, was offered a "free upgrade" because it was my first time staying there. Great. We carried all our bags up to that "upgraded" room, which was nothing but a room with a king-sized bed, which we didn't want. Carried all our bags back down and we were given our original room. Carried all our bags to that room and the keys didn't work. Back to the front desk, then back to the room. Once in, I was disappointed. While the sheets looked clean, the bedding sort of smelled like old clothes (because we all know the sheets get washed, but not the rest of the bedding after each guest stay). The cart the fridge and microwave were on was broken and leaning backward and there was a visible layer of dust along the baseboards. Breakfast in the lobby area was good. We had a rare bit of April snow overnight, which left the sidewalks very slippery and ice-covered and no one at the hotel treated those sidewalks. Overall, I was not impressed. Was only there because a family member had surgery at the hospital in town and I wanted to be close rather than driving back and forth from home. Finally, I am a Holiday Inn Priority Club member.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PL V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, May 9, 2014
Dear PLV,

Thank you for taking the time to write regarding your recent visit to the Holiday Inn Express, Chelsea.

We apologize that your stay was less than perfect, we work very hard everyday with one goal in mind which is a complete satisfaction from all our guests.

I like to take this opportunity to address some of the reasons that cased your stay to be less than perfect. We have a strong alliance with the Chelsea Community Hospital, and as such we offer all their visitors a deep discounted rate to help to ease their financial burden during their hospitals visit. The room free Upgrade to our extended suite was meant to be an adding bonus to an outstanding value already offered and it was not to affect your stay in any negative manner but quite the opposite.

As an IHG Club rewards member, your satisfaction is important to us and we will be using the feedback you provided to make some improvement to ensure that we provide all our future guests with exceptional experience.

Regards,
Josef H
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
    79
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    30
    17
    17
See reviews for
81
46
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39
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Illinois
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 20, 2014 via mobile

I really enjoyed my 2 day stay here! Staff is laid back, accommodating and friendly. Breakfast was an added bonus. My room was clean and comfortable. Free coffee available and chocolate chip cookies at night was a nice treat to come back to. Pool looked nice. Location was convenient to Dexter and Ann Arbor too.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeannaMarie17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, April 21, 2014
Dear Deanna Marie,

Thank you for taking the time to post a review regarding your recent visit to our Holiday Inn Express Hotel, Chelsea MI.

I am happy to learn that you've enjoyed your stay with us, I must agree with you that we have an amazing friendly staff that work very hard everyday to make each and every guest experience an enjoyable one.

Our convenient location with close proximity to Ann Arbor and Dexter as well as Jackson, make us an ideal location away form large cities crowd.

Our sparkling clean rooms along with our indoor heated pool as well as our Hot breakfast make it an outstanding value for your stay, not to mention our Chocolate Chips cookies baked daily ready to serve to our guests to make them feel home away from home.

On behalf of the Entire staff, I like to thank you for your positive review, we all appreciate your patronage and value your feedback. We look forward to welcome you back soon for another enjoyable experience.

Best Regards,
Josef H
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, Ohio
Level Contributor
176 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed March 17, 2014 via mobile

This is a typical holiday in express. Good location. Friendly staff and front desk. Clean rooms..exercise room too stuffy to use. About 5 minutes to downtown. The hotel is right off 94 next to the ice rink

Stayed March 2014, traveled as a couple
Helpful?
2 Thank lauramOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, March 18, 2014
Dear LauramOhio,

Thank you for taking the time to post this positive review regarding your recent stay at The Holiday Inn Express in Chelsea, MI.

I am glade you find our location convenience for your travel needs specially our very close proximity within walking distance to the Artic Coliseum Ice Rink.

I am also very proud of my friendly team for the consistent delivery of quality product and an outstanding service to all of our guests.

Our Guests trust IHG Global Brands to deliver on a promise of quality and consistency time and time again, and as a Senior Contributor on TripAdvisor with over 47 Reviews in 27 Cities, your compliment to the staff and the operation goes a long way.

On Behalf of the Entire staff, Please allow me to say: Thank you!

Josef H
General Manager
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Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 11, 2014

The service is outstanding. Always greeted well, and with fresh chocolate chip cookies! Always accommodated with an exceptionally clean room. For breakfast, the cinnamon rolls are amazing. Very friendly staff, just ask and they will help

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jabroney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, March 13, 2014
Dear Jabroney,

On behalf of the entire staff, I like to thank you for taking the time to share your experience at the Holiday Inn Express, Chelsea Mi

Your compliment will serve as an engorgement to all of us to continue doing what we do best which is providing our guests with an outstanding service that start with a fresh baked warm chocolate chip cookies and then a little time to kick back, relax and enjoy our exceptionally clean rooms, our delicious hot breakfast featuring our signature cinnamon rolls, our 24/7 fitness center and our indoor heated pool.

We hope to see you again soon for another enjoyable experience!

Sincerely,

Josef H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
169 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 24, 2014 via mobile

This is my favorite family lodging chain for one very good reason. I recieve very good value and consistent service at these hotels. The Chelsea HIE is no exception. The place was well maintained and clean. The beds were comfortable. The temperature control worked well and was quiet.

The staff is friendly and the management were ever-present helping us out and asking if there was anything else we needed. The breakfast was even opened a bit early to accomodate our activities. It was well stocked and replenished well into close. The staff were engaging and seemed interested in providing a high level of service.

This is a must stay location when traveling to Chelsea. It is right off of the exit and surrounded by fast-food for families on the go or downtown resturants just down the street.

Stayed February 2014, traveled with family
Helpful?
1 Thank TheMItraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, February 25, 2014
Dear TheMltraveler,

Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Express, Chelsea MI

We all appreciate your loyalty to the IHG Brand and to our location in Chelsea MI, I am very proud of my team for their consistent efforts of providing our guests with clean rooms, comfortable beds, hot delicious breakfast and an outstanding service with a smile and also for going Above and Beyond to accommodate all our guests needs.

I must agrees with you that our Location is ideal for both Business and Leisure travelers with easy access from I-94 and a wide selections of restaurants to choose from.

As a Senior Contributor on TripAdvisor with over 39 reviews in 20 cities nationwide, your compliment definitely goes a long way. On behalf of the entire team, I like to thank you very much for your encouraging words, I appreciate your compliment of the Staff performance and of the Operation overall.

Sincerely,
Josef H
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 14, 2014

I was there on business and tried downloading some files, the fastest download rate I saw was 26kbs ( don't even think about any online gaming or streaming any movies ). The TV isn't any better, while all the other Holiday Inn's have in room cable boxes and HDMI cable connections, this place is still running coaxial cable from the wall. Only a couple of channels are viewable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GPolinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, February 17, 2014
Dear GPolinski,

Thank you for taking the time to post your review of your recent stay. On behalf of the entire team i like to apologize for falling to exceed your expectation regarding the TV channel selection and the WI-FI downloading speed.

I like to take this opportunity to address some of your concerns, As far as our Band Width, it meets and or exceed our Brand Standard requirement for the size of our hotel, if you experienced a problem with online gaming and movie streaming so the system have serve its purpose as it should not permit online gaming or move downloading as it clog the entire system and deprive other guests form having their fair share out of the band width . Our system is equipped with a build in safe guard to prevent such activity form taking place.

As far as the TV channels, our TV sets are High Definition comparable therefore we do not need an external cable box like some other hotels that using this box as their TV sets are not HDTV comparable and the only way they are able to receive HD signal is by having the large cable box attached to their old TV sets rather than replacing the entire set. Our Hotel Much newer TV sets Currently carries over 50 TV channels with almost half of them in HD.

Mr Polinski, Your satisfaction is important to us and we will be using the feedback you provided to make improvement to ensure we offer an exceptional experience for our future guests.

Sincerely,
Josef H
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 2, 2014

Last year I stayed at this hotel and wrote an average review. Since that stay, I have been back 3 times. Each fo these visits have been great. Staff, rooms, hotel, TV, pool, and all the other amenities have been perfect.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JOSEF H, General Manager at Baymont Inn & Suites Chelsea, responded to this review, February 4, 2014
Dear Ken S,

Thank you for taking the time to write a Review about Our Holiday Inn Express in Chelsea, Welcome back for the third time in a Row and Thank you for your Compliment to our Great Staff, our spacious clean rooms, our relaxing pool and our Large Selection of TV channels.

As a Senior Reviewer on TripAdvisor, your compliment definitely goes a long way. We appreciate your patronage and value your opinion.

Sincerely,
Josef H
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Chelsea

Property: Baymont Inn & Suites Chelsea
Address: 1540 Commerce Park Dr., Chelsea, MI 48118 (Formerly Holiday Inn Express Chelsea)
Phone Number:
Location: United States > Michigan > Chelsea
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chelsea
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Chelsea 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Chelsea Hotel Chelsea

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