It has been a long time since I have had such a disappointing stay at a hotel none the less a Holiday Inn Express. I am a Platinum Priority Club Member and Holiday Inn Express is my preferred place to stay.
The first evening I checked in the fire alarm kept going off. However, I certainly understadn mechanical issues are most times out of the control of staff members.
The major disappointments were a worker who had not a single ounce of empathy for several of us who could not connect to the internet. When there were two of us at the front desk trying to address the issue she never once made a single effort to help us. She only told us her computer was online and she had access to the internet.
As a Platinum Priority Club Member I have always had the luxury of a late checkout when needed. When I asked for a late checkout so I could complete a 1:00pm conference call in the comfort of my room, I was told the late checkout could only be extended to 1:00, which is when my call started. I completed the call in the lobby and was shocked that when I was leaving around 2pm, housekeeping was just pulling up her cart to my room as I was walking down the hallway.
Finally, the greatest concern about this stay was that my bill was given to someone else. A bill that contained my name, home address, company name and Priority Club number. The bill that was slid under my door during the last evening of my stay was for the wrong room. THe front desk confirmed my bill was given to the wrong room. This is such a concern since I go to great lengths to keep my personal inforamtion private due to the growing problems with identity theft. Once gain this issue was of no big deal to the front desk.
There are limited choices for hotel stays in this area but I believe I will search for other opportunities when I return to Chelsea.
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- Also Known As:
- Holiday Inn Express Chelsea Hotel Chelsea