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“Not all that smart, as per their ads”

Baymont Inn & Suites Chelsea
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Baymont Inn & Suites Chelsea
Ranked #2 of 2 Hotels in Chelsea
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not all that smart, as per their ads”
Reviewed November 20, 2012 via mobile

We were in town for a game and chose Chelsea because there were more rooms and I gave always liked the quaint village.

Perhaps it was partially because we had just driven up from the south, but the person at check-in was not particularly friendly, or even nice. She did ask why we were on town and I said "the game" and she said nothing else. And she was certainly not vet accodating either.

She mentioned that I got the the room off Pricelibe and personally felt that she held this against us, in terms of what she was going to give us for a room, etc.

The room was cramped with a single queen bed. There were three of us and we asked if there was any chance we could get one with a king or two beds. She said without looking up, "booked". This may or may not have been true, but it didn't seem she really gave a damn. And it was early- 3:00- and it seems that she at least should check. Surrly not every client for the night requested two beds

Later, we were able to beg a cot that wasn't offered the first time around.

In general, the rest of the hotel was Holidai Inn Express average- a small indoor pool, fairly clean if not overly attractive rooms. The room had a small flat screen tv and a refer. The free Internet did require you to enter their code about every time the cputer was picked up.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Psstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
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    32
    19
    17
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84
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Regina, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 18, 2012

We arrived very late at night, so we used very little of this facility. The rooms were very comfortable, and clean. Nothing out of the ordinary, and exactly what you expect with the name. We were too late for breakfast, but it looked like the typical Express breakfast. Would have no problem staying here again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roni-Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 6, 2012

Stayed here recently on a Friday night. Check in was easy, the gal who checked me in was very pleasant. I stayed in room 216 which was a King size bed. My room was clean, the bed was comfortable. I slept well, even the hotel looked fairly full, it wasn't overly noisy. Free breakfast which was pretty good. The hotel does show a little wear and tear, but all things considered, I'd stay here again. It's very close to the Chelsea Arctic Coliseum ice rink. You can actually walk to it through a field on the north side of the hotel.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Griffhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago suburbs
Level Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 3, 2012

The pool was small. Breakfast was pretty good. Hotel wasn't particularly clean. Seemed under-staffed. I'd say the property was just beginning to show some wear, but there were no real obvious flaws. Convenient to the highway.

Stayed July 2012, traveled with family
Helpful?
1 Thank matrepok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
225 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 23, 2012

For a quick overnight stay on the way home from vacation, we could've done much worse than this hotel. Everything was clean and the room was reasonably spacious, and the staff was competent. For a roadside hotel, this one was better than expected.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rams1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, TN USA
Level Contributor
144 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 17, 2012

I stayed here one night for business. I normally stay at the comfort inn next door. I will not stay at this Holiday Inn express again. It is more expensive than the comfort inn, and I didn't feel the customer service was good ... Plus I had to book an advance purchase room, and paid for it months in advance, but to the hotel tried charging me for it again. ... Until I had to spend 20 minutes on the phone with the corporate customer service to get it straightened out. THEN the front desk person apologized. But what a waste of my time.
I did learn that this hotel allows dogs-- which, I think is a good thing. It was clean and everything, but just not my favorite place.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BizTravelerLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Baymont Inn & Suites Chelsea, responded to this review, June 21, 2012
Dear BizTravelerLady,

Thank you for your recent stay and taking the time to leave us your feedback. We are pleased you liked the location of our hotel as well as your clean and comfortable room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience you experienced with your bill at check out. We are also very sorry you were not satisfied with the service provided by our hotel staff. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 6, 2012

The family and I stayed here for a night in April. The hotel was very clean and quiet. The pool is small and there is no hot tub, but it's nice enough for a swim. Our room was spacious and clean. You can also open the window a couple of inches to have some fresh air, which I thought was really nice.

The front desk wasn't always staffed, but there aren't away for long periods of time and they do post a sign letting guest's know that the have stepped away.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesweetsinMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Chelsea

Property: Baymont Inn & Suites Chelsea
Address: 1540 Commerce Park Dr, Chelsea, MI 48118-1450 (Formerly Holiday Inn Express Chelsea)
Phone Number:
Location: United States > Michigan > Chelsea
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chelsea
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Chelsea 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Chelsea Hotel Chelsea

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