That's funny, we too stayed there July 4th weekend of 2011. Rate quoted over the phone was different than when one week before holiday arrived. I had a confirmation number, they also told me they don't give out confirmation numbers! THEN, Feb. 7th, 2012 the Owner (A LADY),
I won't give out her name to protect her privacy, CALLS me and tells me that I only did a check in and never checked out. WRONG! Their problem is their record keeping! When I checked out, the lady at the desk didn't know what she was doing and had to get help to be shown how to do it as a check out and not just as a check in. She tells me on the phone today, that this is what they showed, no check out. I told her you WILL NOT put that back on my credit card again. She said she would have to check better and get back with me again, if she couldn't find that it had been put through. What is she doing calling me in the first place if she can't find the records...I'll tell you why, she said it was easier to have me "pull it up" if I could! Good thing I keep my receipts! I can't believe this place. She wanted to know why I was upset!! What? You call me and tell me I didn't pay and you can't find your records and you want to know why I would be upset? Once I told her I had my receipt she hung up!! Well, do they not have anything better to do when times are slow I am assuming, than to call people up and tell them they don't have record of them not checking out?? I called back and told her this is pretty p
poor service, she being the owner and hanging up. I was not yelling, or rude, very firm about the fact that she was wrong and bothered to call me and have me have the burden of proof to her that I paid!! So, if you decide to stay here, MAKE SURE you keep your receipts, since they do not keep proper records of prices quoted or if you paid!! Then she wants YOU to prove it! We stayed there only to sleep, were out on the Lake during the day. Construction on roof woke us up early also. Room was clean, but smelled "old". The owner's dog ran around the parking lot alot, was lucky it didn't get hit. I would not stay here again. Good luck if you stay here.
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