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“Worst night sleep at a hotel ever.”

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Extended Stay America - Detroit - Canton
Ranked #8 of 11 Hotels in Canton
Cedar Springs, Michigan, United States
2 reviews
“Worst night sleep at a hotel ever.”
Reviewed February 14, 2013

The walls and floors in this hotel are paper thin, I could hear the shower and toilet in adjacent rooms as well as every time a door opened. The comforter kept sliding off the bed and the blanket was too short to cover my feet and pull up to my shoulders. They offer absolutely nothing extra, skimpy breakfast (apple, muffin, and oatmeal). It was clean and the staff was friendly. I wouldn't stay there again.

Room Tip: Choose a different hotel.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoelTerri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, February 20, 2013
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.
We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. We recognize that if our guests can't get a good night's sleep, they won't return, so we've chosen bedding that we hope best suits their needs. I do take seriously your concern, and promise that we will continue to look for ways to make sure every guest is as comfortable as possible when staying with us. I am also sorry that you didn’t enjoy our breakfast. Our Grab and Go Breakfast is a new feature for us and many of our guests often enjoy it.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Japanese first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2013

They have an attendant here named Klodiana who is simply delightful. She was always smiling and had the best attitude of all the staff. She made my stay here very pleasant indeed. The room I rented was also nice and clean. Love the appliances.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheridel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, January 23, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Owings Mills, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2013

I've stayed at the Extended Stay - Canton on three separate occasions and have enjoyed each one. It's clean, quiet, has great rates and the staff is wonderful, especially the manager, Klodiana. I plan to stay here each time I visit Canton.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, January 10, 2013
Thank you for your review. I want to first thank you for your continued business. We are so happy you continue to stay at our hotel and we greatly appreciate your business. Thank you for taking the time to share your thoughts about our hotel and staff. I am pleased to hear you enjoy your stays. We look forward to seeing you on your next trip to Canton.
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Canton, Michigan
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 28, 2012

I have been staying here for 5 months now (yes! months). It is an excellent option if you plan to stay for extended period (especially more than 60 days to qualify for value plan). The hotel infrastructure is not new but good value for money. During my stay I've only had very few issues which very resolved promptly. Most of the staff is very cordial and professional; I highly recommend Angela and Klodiana.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumitchabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, December 31, 2012
Thank you for sharing your feedback with us. I want to first thank you for your continued business; it's our pleasure to have you staying with us. I apologize for any issues at all that have arisen during your stay but I am pleased to hear they were dealt with promptly. Thank you for your kind words about the staff and hotel. We are happy to have you with us.
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Monroe, Michigan
1 review
Reviewed December 23, 2012

Great Place to stay, I' stay here at lease four time a month very nice location easy acces to major expressways.Also easy access to nice places to eat. Klodiana at the service desk is always helpful! and always a joy to talk to.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 27James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, December 26, 2012
I wanted to take the time to personally respond to your review. We greatly appreciate your continued business; thank you for staying with us. I am happy to hear you enjoy our location. You are a valued guest and we look forward to having you back on your next trip to Canton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
Reviewed December 20, 2012

We recently visited this location and found the desk attendant to be extremely pleasant and helpful. The desk attendant (Klodiana) was very helpful in making sure we had a room that fit our comfort level. Her assistance was very appreciated during our entire stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, December 23, 2012
Thank you for your review. It's very rewarding to hear that our staff delivered on our committment of great guest service. I appreciate you sharing your hotel experience with us. Thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 7, 2012

The customer service at the Extended Stay America of Canton, Michigan is wonderful due to Klodiana. She is one of the friendliest and most polite employee's I have ever met. She welcomes you every time you see her and makes you feel special. Thank you Klodiana for making my stay great.

Room Tip: Rooms have a kitchen and full size fridge.
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Canton, responded to this review, December 11, 2012
I appreciate you posting this review. I am so happy to hear Klodiana took such good care of you and made your stay that much more enjoyable. It's always rewarding to hear when our staff is delivering on our promise to provide exceptional guest service. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Detroit - Canton

Property: Extended Stay America - Detroit - Canton
Address: 2000 N Haggerty Rd, Canton, MI 48187-3775
Phone Number:
Location: United States > Michigan > Canton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Detroit - Canton 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay America Canton
Extended Stay Canton
Canton Extended Stay

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