This is the 3rd chance I have given Ichiban in Canton and they have once again not failed to disappoint us. I eat at many Japanese steakhouses all over the country and this is by far the most poorly run and substandard I have ever experienced. However it is close to my brothers home so we continue to try it for ease of location.
First the service is terrible, the management is unprofessional in dress and conduct. The waitstaff is inexperienced and poorly trained. We were party of 6 for a 13th birthday. They forgot our sushi order until the meal was already in progress even though there were only 2 parties in the entire restaurant, (us and 2 other people) When they brought the sushi and rolls we ordered the wasabi was crusted over like it had been sitting out all day on a plate and they just threw a roll on it. The rolls were small and tasteless. The chef did his best with what he had to work with but after our experience with management I understand why he is not happy with his job.
We ordered 6 high end meals of filet and shrimp and scallops and one Hibachi Chicken after the chicken was completed it was inedible. It was gristly and tasteless you couldn't even eat it. (I have never had chicken with gristle before it was BAD) We asked for the manager, a smallish woman came to the table she could see that none of the chicken was eaten, she appeared to be unable to speak English, she removed the plate from the table and never returned. We lit candles sang happy birthday she ran out of the bar with a broom and started hitting a disco ball that was above the table because it was broken, she did not say one word to our party and disappeared again when she couldn't fix the birthday ball.
We asked for the check and when it arrived the chicken meal was still on the check. She walked by to set another table and we asked her if she was going to adjust the bill for the meal that we did not eat because it was inedible. She said no, there was nothing wrong with it.
$150 check for one meal of $15. which was inedible and she felt that was the best customer service she could muster and she didnt even have the customer service training to come to our table and tell us. I eat Japanese at least once a week. Ichiban Canton will never be one of the places I dine at again in my lifetime nor will I ever recommend it to anyone. I will absolutely tell everyone that will listen that is restaurant should and will go out of business. For the cost of the meals and the poor customer service this place will not last. And it should not. I have always wondered why it is always empty when you cannot even get in the parking lot of other Japanese restaurants. NOW I understand completely. I tried to send an email to their corporate office to let them know about the poor management however it appears that these are individual franchises and no one really cares what they do or how they treat people, they are just capitalizing on the trend of Japanese steakhouses, providing sub-par product until there is no more money to be made at the expense of consumers. Shame on the owners of this restaurant.