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“Let Down”

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Hampton Inn Cadillac
Ranked #2 of 14 Hotels in Cadillac
Portage, Michigan
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Let Down”
Reviewed December 29, 2011

I've reviewed this property before, and am sad say I was recently let down here. First, the price jumped up slightly, which I can understand if there are improvements. However, my most recent stay (Dec '11) was below par. The wi-fi was horrible, the check-in was slow and un-caring, and the breakfast area was out of items. It still isn't "bad", but I think I'll try the Holiday Inn Express next time.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Drinkwater11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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    38
    18
    15
See reviews for
132
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 11, 2011

FIrst of all, this was our 2nd trip up to Michigan this summer. The first time, we stayed further north in Traverse City. The hotel there was old, shabby and was double of what we paid to stay at the Comfort Inn.

This Comfort Inn is located on a main route in Cadillac, MI. It is very close to dining and recreational venues.

It was clean, modern, and the staff was friendly. The woman who worked at the front desk was very helpful. She drew a map for me offering several restaurant ideas.

Our room was clean. It had a microwave and fridge. The upkeep of the building was good. The pool was clean and well-maintained.

The only disappointment was the "breakfast." It was rather limited in its options, but again, sanitary in its presentation. Biscuits and gravy was the hot breakfast option. It was not too tempting.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank swagworldchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portage, Michigan
Level Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 20, 2011

Nice large rooms, good complimentary breakfast, well equiped fitness room sum up this clean and comfortable property in Cadillac.

I stay at this Comfort Inn at least once a month, and am never let down. Great location on south side of Cadillac.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Drinkwater11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 24, 2011

The guys in my family go up to ski in Michigan every year. This year we chose Caberfae Peaks in Cadillac. We've been there twice before, and we stayed in the Holiday Inn Express last time right next door. I got this room on Priceline.com, and splitting it 4 ways made it pretty cheap. The rooms were super clean, and actually, very classy. It was rated a 2-star on Priceline, but I would consider it at least a 3-star. Great beds, very classy room and bathroom. We were pleasantly surprised with the free breakfast. Normally, for the hotel "free breakfast", you get a little box of fruit loops and a crusty bagel. When we got down to the breakfast area, they did have those Fruit Loops, but they also had warm sausage patties & you could make your own waffle. Delicious. They also have an indoor pool and hottub, and a 24 hour fitness room. Would recommend to anyone.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zimmazimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
2 reviews
Reviewed August 20, 2010

The staff was friendly and able to answer all of our questions. The kids loved the pool though it can be hot and steamy for adults that choose to sit on the sidelines. The breakfast was really decent but not a single piece of fruit (or anything else suitable for the vegan traveling with us).
We went to the Mexican restaurant right across the parking lot (based on a recommendation seen in another review) and had a great meal and the best service. There's also a Chinese buffet just a mile or so away that had an incredible selection.
The room was decent and the a/c worked. It wasn't awful I just can't say it was super. Kind of ho hum as far as hotel rooms go. The best thing about the room was that there were several kinds of pillows for us to choose from and it was clean. They have 3 or 4 newer treadmills and a few elliptical machines. The exercise room is open 24/7.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacalyn72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CadComfortMgr, General Manager at Hampton Inn Cadillac, responded to this review, October 29, 2010
Thank you for your review. We are now under new management and are focusing on exceeding our guests expectations within all aspects of the hotel. For the selection of our Breakfast Buffet, we have added a fruit salad which features a variety of fruits and we also have added a whole fruit (which varies among seasons) so we can better suit all guests. We are also concentrating on the condition of our rooms so our guests are extremely satisfied with the room appearance and functionality of the room. Your comments are helping us make changes in key areas and we invite you back to stay with us again your next time in the area so we are able to show you these changes. Thank you.
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Brownsburg, Indiana
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 17, 2010

We were disappointed in the Comfort Inn at Cadillac. Though it was passable, it had no extra attention to detail that would have made it a 3 out of 5 stars. The pool was nice and the continental breakfast was satisfactory. They advertise wifi, but it works only here and there and would not work reliably in the room. The desk clerk said I could use it in the lobby--not exactly convenient. The price range was fine, but we stayed at least two other places for the same price that were far beyond in quality. The worst to us were two things: the sheets looked less than clean and in fact, they didn't look fresh! The towels were those awful thin, not absorbent type that make you want to go home and shower again. We usually stay in 3/5 star places, so we aren't what you'd call motel snobs!

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbinbbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CadComfortMgr, General Manager at Hampton Inn Cadillac, responded to this review, October 29, 2010
Thank you for your review. We are disappointed that we fell below your expectations during your stay with us. With are currently under new management and are looking to improve all of the items you mentioned in your review. The Wi-Fi has been completely re-done throughout the entire hotel and is now very reliable in all guestrooms and public areas. For the condition of the bedding and towels, we are ensuring that the appearance and quality of both are to be exceeding guests expectations and are making necessary changes as needed. I would like to thank you again for taking time to write this review so we are able to improve on these items since they are very important items to us. We invite to stay with us your next time in the area, so we can show you these changes have been made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 12, 2009

I had never stayed at a hotel like the Comfort Cadillac Inn.

The Staff was very friendly.
The rooms were immaculate.
I don't think that I could have found a more comfortable bed to crash in after a long day at my cousins wedding.. The rooms were very well decorated.
The next morning I went down to the continental breakfast and the food was so delicious. I had my coffee and checked out very quickly. It is very conveinent.
All in all the stay was a hundred percent but if you are going in october be sure to prepare for snow.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manda7886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CadComfortMgr, General Manager at Hampton Inn Cadillac, responded to this review, October 29, 2010
Thank you for your review. We are very pleased to hear you enjoyed your stay with us. We pride ourselves on guest satisfaction and making all guests stays as comfortable as possible. We look forward to seeing you again soon on your next trip to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Cadillac

Property: Hampton Inn Cadillac
Address: 1650 S Mitchell St, Cadillac, MI 49601-8472 (Formerly Cadillac Hotel)
Phone Number:
Location: United States > Michigan > Cadillac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Cadillac
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cadillac 2.5*
Number of rooms: 111
Official Description (provided by the hotel):
The spacious Hampton Inn(R) hotel is ideally located within walking distance of the beautiful Lake Cadillac which has hiking trails, picnic areas and swimming for your enjoyment. Lake Mitchell is another beautiful lake for summertime fun. There are also many cross country trails. Guests visiting the area will enjoy the many unique boutiques and small town shopping areas that are located just blocks away. ... more   less 
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Also Known As:
Comfort Inn Cadillac Hotel Cadillac

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