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“Poorly trained staff”

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Holiday Inn Express Cadillac
Ranked #6 of 14 Hotels in Cadillac
Certificate of Excellence
Reviewed August 19, 2011

First the good - the hotel is nice and is kept clean.
Did have some issues though that surprised me for a HI Express - mainly with the staff. I am not a big complainer and when things aren't quite right rarely do I say anything. I did need to change rooms though and you would have thought that I would have asked the staff to go to the moon and back. I would have expected a much more accomodating staff for such a simple request. Next, spent a little bit of time in the pool that was severly over chlorinated and thought it would be good to say something to the staff (not the same person) and did I get an accomodating response of any sort - no, not at all. I would recommend staff training of some sort. I've been to other HI Expresses and no issues even remotely similar. Oh and they closed the breakfast room early on me too!

  • Stayed: August 2011, traveled on business
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2  Thank John717MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 - 102 of 116 reviews

Reviewed July 30, 2011

We stayed at the Holiday Inn Express, Cadillac, MI as an overnight stay while driving to Grand Rapids. Room had two large, comfortable, queen beds. Breakfast was available in the morning (although we slept in since we got in so late!). However, the conceirge was helpful and suggested a breakfast place in town that served a lot of local fruits and homemade muffins. There was also a good-size indoor pool. If you are driving from the northern part of the Michigan and heading down state, this is a great place to spend the night.

  • Stayed: July 2011, traveled with family
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3  Thank cape171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2011

This hotel was very clean, the staff, was friendly, the food was good, and the kids enjoyed the pool. Great hotel if you need to stay in this area.

  • Stayed: July 2011, traveled with family
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Thank DocEZEZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2011

Hotel was nice, staff was superb. The only negative is you have to drive to eat as there is nothing within walking distance. Price was a little high, but not many chain competitors in the area. Will go back again for golfing in the summer.

  • Stayed: March 2011
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1  Thank SGnKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2011

Great stay on a February weekend with extended family. We came up with extended family for a snowboarding weekend. All three generations enjoyed the stay. I reserved 3 rooms and the hotel staff made sure to keep us all together while honoring my request for a top floor end of hall room (I'm a light sleeper). The kids enjoyed the pool and most enjoyed the free breakfast. The breakfast area was clean and well maintained. Food was replenished regularly. It's your normal expanded hotel breakfast, not fancy, but met my needs just fine with balance of hot and cold foods. Rooms were clean and of good size.

Stayed: February 2011, traveled with family
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2011

For anyone exploring the beautiful outdoors around the Manistee Forest, or skiing at Crystal or Caberfae, this is a good choice. It's centrally located about 30 minutes from both ski areas, is far less expensive than the limited accommodations near the slope and is cleaner than other hotels in the area. It's a standard no-frills HIE. My only complaint was that they charge for same day cancellations. Hotels in this class should at least give you until the morning of arrival to cancel without a charge.

  • Stayed: December 2010
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1  Thank MichBustrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2010

the Hotel itself was not a bad experience overall. Bed was comfortable, room was clean.
The exception was that upon check out....
DON'T try to use travelers checks THEY DON'T ACCEPT THEM.. unbelievable.

  • Stayed: August 2010, traveled solo
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2  Thank ravenswing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cadillac

Address: 7642 US Highway 131 S, Cadillac, MI 49601-8618
Phone Number:
Location: United States > Michigan > Cadillac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Cadillac
Price Range: $99 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cadillac 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Cadillac is an exceptional hotel from it's beautiful decor, to it's outstanding level of service, you have made the right choice with this hotel. Conveniently located in Cadillac at exit #177 off US 131. Conveniently located near many nationally recognized restaurants, shopping centers, golf courses, ski slopes, snowmobile trails and much more. Inside you will find spacious guest rooms all equipped with hairdryers, irons and boards, coffee/tea makers and remote control TV with many cable and premium stations. 2 phones with 2 lines and data ports. Our suites include microwaves, refrigerators, and comfortable lounging area. If you have the time. . . we have a lot to offer. Visit our recreational center with a large indoor pool, whirlpool, and fitness center. We pride ourselves as being Cadillac's finest and newest hotel. Don't forget to join us in the morning for your free deluxe continental breakfast. The question isn't where to stay, it's when can we expect you! ... more   less 
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Also Known As:
Holiday Inn Express Cadillac Hotel Cadillac
Holiday Inn Cadillac
Cadillac Holiday Inn

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