It's been a while since we've gone here, for good reason. We came on a weekday in the evening, so it was a little busy, but not crazy. We were sat in the back section, away from most of the other people, which at first I liked, but later it became a burden. We placed our orders almost immediately and received our drinks promptly. But as time went by, I began to wonder where my food was. After a 45+ minute wait our food FINALLY arrived. It was good, but not worth a near hour wait. Service was lacking, even with my leniency on busy hours, I mean, 15 minutes for a refill? Maybe at earlier hours this is a great place to eat, but certainly don't come here at busy hours. And what's worse is that we had younger kids with us, and they were hungry and restless, so the entire visit was incredibly stressful By the end of it, I wished we had just stopped for fast food. The staff otherwise were polite and understanding of our frustration.