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“Dusty and Worn”

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Holiday Inn Express Brighton
Ranked #3 of 5 Hotels in Brighton
Cincinnati, Ohio
1 review
“Dusty and Worn”
Reviewed December 27, 2012

This was are second stay at this location. Both times we had to dust the room. T.V., Headboard, fixtures, and picture frames were full of dust. The room had a worn look compared to other HIX properties.

Stayed December 2012, traveled with family
Helpful?
Thank StaceySalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Brighton, responded to this review, January 8, 2013
Dear StaceySalad,

Thank you for staying with us and taking the time to express your thoughts and concerns. Please accept my sincere apology for the overall dissatisfaction you experienced during your stay and I regret the overall cleanliness of our rooms fell below your expectations. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness.

Many thanks for the feedback and I hope to be able to welcome you back here in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

Traveler rating
    36
    31
    19
    6
    1
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Cleveland, Ohio
Level Contributor
167 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 3, 2012

I used to be very loyal to the Holiday Inn Express brand. Lately, however, they have raised prices at many of their hotels without improving quality. This hotel seems to fall into that category. The rooms were ok, nothing special. The food was exactly what you get at every other Holiday Inn Express. We stayed at the hotel because there aren't many options in this area, but in other locations this hotel wouldn't compete well. Overall, the stay was fine, it just wasn't really a great value.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ohiogirl00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
233 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 27, 2012

I stayed for business on a Wednesday night. Things started off great as I was upgraded from a Junior Suite to a Full King Suite (not sure if this was because I'm a member of the Priority Club, or because they were having the roof redone, and wanted people out of the part of the hotel being worked on, but it was a very nice gesture either way).
I ended up in the "Triangle" around the pool, but didn't notice any noise, or chlorine smell in the room, which I had been nervous of. Just really sorry I didn't bring trunks, as the hot-tub looked very inviting after 5 hours of driving.
The King suite featured a sitting room (pull-out sofa, I assume) with a flat screen TV, a small kitchenette, large Bathroom, and a very large bedroom with King bed, another flat screen, and a very nice desk/work area. Everything was very clean and in good working order.
Breakfast was above average for this type of hotel, and the breakfast area was clean and inviting.
Overall it was a very good value (<$100), and is located within walking distance of several restaurants, and only a short drive to downtown Brighton, which would have been a great place to go if I'd had the time and company.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Otowners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming, Georgia
Level Contributor
159 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 14, 2012

Our first time at a Holiday Inn Express and it was a very pleasant experience. Very much liked the hotel, clean, had all the amenities, good breakfast, nicely appointed, etc. Will definitely stay at over Holiday Inn Express hotels in future travels. The hotel has restaurants within walking distance and it's in a very nice area. We chose to go about a mile farther to a restaurant called the Stillwater Grill which turned out to be a great find and I will rate that separately. All in all, everything worked out perfectly.

Room Tip: Great location, convenient to everything.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandytampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison, New Jersey
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 13, 2012

We booked this hotel for a weekend while we were at an event in Hell, MI. It was not as close to the even as we'd hoped, but the hotel itself was in a convenient location to stores and restaurants in Brighton.The hotel was VERY clean, very quiet, comfortable rooms and a decent breakfast bar. Liked the fridge in the room and the beds and pillows were comfortable. We left an important camera charger in our room and didn't realize it until we got home. The front desk was able to find it and mail it to us quickly. A HUGE thank you for that!!!! I'd definitely stay here again if ever back in the area.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniferS894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2012

This hotel was a bit difficult to find, as it is within a shopping center and somewhat tucked away. We found it to be clean and basically comfortable. However we were not happy about the fact that the contents of my husband's pants pocket (mixture of change and {not cheap}sugar free cough drops) that he left on the desk were gone when we returned from breakfast. Also, we did as suggested to save energy and left our towels hanging up (as it was a 2 day stay we don't mind re-using) only to find all the towels to be fresh when we returned. Since the maid was in the hall, I told her not to worry about the bed. She nodded..-we found the bed made! My husband asked her for extra coffee, which we didn't get - though she seemed to write it down. We realize there can be language barriers, but since we seemed to have a positive reply we assumed she understood us. It may sound strange to comment negatively about fresh towels and a bed being made, but the point is that we didn't need them to go in and do anything, and instead we find things missing! The hotel manager simply apologized. The breakfast was nothing special, but better than some we've had, though crowded both days. Though our son lives very close by we probably won't stay there again.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freedservant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Brighton, responded to this review, September 18, 2012
Dear Freedservant,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo, Michigan
2 reviews
Reviewed September 1, 2012 via mobile

This is a very nice hotel. Very clean, great service, nice layout of the hotel. I like that all the rooms have fridges. Beds were nice. The location of the hotel is very nice, close to the freeway but you don't hear the noise. Plus you have shops around you. I would stay here again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresami2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Brighton

Property: Holiday Inn Express Brighton
Address: 8285 Movie Dr, Grand River & I-96, Brighton, MI 48116-7414
Phone Number:
Location: United States > Michigan > Brighton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Brighton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brighton 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Discover all that downtown Brighton has to offer at the convenient, comfortable Holiday Inn Express Hotel and Suites. You are at the heart of everything: shopping, dining, entertainment, and the arts. You are within a short distance of the Green Oaks Village Place Mall, University of Michigan, Michigan State University, and a number of local golf courses. Getting here is fast and convenient too! Centrally located between Detroit, Ann Arbor, Flint, and Lansing, we are located just off I-96 inside the Brighton Towne Square Shopping Mall. Whether you're coming to Brighton for business with Delphi, Metris USA, or Carl Zeiss, or just for fun at Kensington Metro Park, your room at the Holiday Inn Express is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as complimentary, high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or just relax in our whirlpool after a fun day of skiing at Mt. Brighton Ski Resort located just a half mile from the hotel. And when it's time to dine you can enjoy a dining adventure at the Stillwater Bar and Grill which has been rated the best restaurant in Livingston County for the past 11 years! The best of Brighton is waiting for you at the Holiday Inn Express Hotel and Suites. ... more   less 
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Also Known As:
Holiday Inn Express Brighton, Mi Hotel Brighton
Holiday Inn Brighton
Brighton Holiday Inn

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