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“We never got anything we did not proactively ask for...”
Review of TGI Friday's

TGI Friday's
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Ranked #102 of 129 Restaurants in Brighton
Restaurant details
Reviewed November 8, 2011

Not really sure what has happened to TGI Fridays, but it has become, what I would refer to as, institutional food. Nothing particularly good and the only thing that seems to stand out is the poor service and inadequate staff. The last several visits to our local TGI begins with a greeting at the host/hostess stand that is on the same plane as one might receive at the local funeral home. After which, we are seated by a dolt who escorts us past scores of very accommodating tables, which are vacant, to seat us either by the kitchen, or at a table that is configured as a booth on one side and chairs on the other. The reason for this is to seat us in a table where there is an active server, however we often find that the server has been over committed and does not have the bandwidth to cover another seating.

Our recent visits have several common denominators: First, the staff is not proactive, which means we have to request everything from flatware, to napkins, to drink refills, removing unused/used glasses, appetizer plates, serving dishes, etc.; Second, the food... warm and mediocre-shrimp that is over cooked and stuck to the shell, kids burgers with an over toasted bun, on a kids meal, no less! Most kids are missing teeth; why not serve a kid's meal burger on a nice soft bun? Why are the condiments so inaccessible? Perhaps, the answer lies in the fact that it allows the food to cool further, while we await the twice requested condiment. Third, we expect more. Fridays used to be FUN! What happened? We could tolerate a few miscues if the atmosphere was as advertised, or even better yet, like it used to be. I remember a time where, no matter where you went, Fridays was consistent and fun. I am not suggesting that it was be the be all and end all, but rather an enjoyable, festive and GOOD place to dine and hang out.

When I was in college, there was a Fridays just a few miles form campus and we went there a couple times per week. Did it just get too big? Is it difficult to find good personnel? Or, is it more profitable to understaff, provide lackluster food, a tired ambiance and turn a table quickly? How about this... Provide a happy greeter that welcomes you, gets you seated and initiates a process where the CUSTOMER is treated as a valuable guest. The process of doing this would create a repeat clientele. Be proactive and sell the customer something that drives revenue and pleases the customer need. Believe it, or not, but you can actually run a profitable business by supplying a customer need. Instead, what happens is, under service, over charge and retain a limited and infrequent customer base; which, of course leads to further limited staff, inexperienced help and a further disillusioned customer base.

Let's get back to the basics, guys and gals. There was something that TGI Fridays was doing right, which made it profitable and supplied the resources to build out new markets (probably to the extent that it was over committed, but let's not digress) and I recall that time in Fridays timeline. What would it take to peel back the layers of corporate excrement and get back to the core business that built the Fridays empire.

My kids often watch a SpongeBob Squarepants episode where the Krusty Krab is purchased by a restaurant chain called Crabby O' Mondays. Red and white stripes and manufactured food with lots of marketing and no substance. Sound familiar?

Thank thomas618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 - 38 of 39 reviews

Reviewed October 27, 2011

good service and very clean,and would advise people to give it a try

Thank jackie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2010

It was a little difficult to find the entrance at first but since I know that it's not the restaurant's fault I wasn't annoyed with them (Road commission chooses where roads and driveway entrances go, not the business itself). The parking lot had many spots and is set up nicely so that most of the parking spots are near the door. The parking lot and exterior of the restaurant was very clean. We went in and the door was opened for us and we were greeted instantly and cheerfully. We were seated right away. Our server came by right away and told us the drink specials and offered to start some appetizers for us. We ordered drinks (they had great specials!) but told her we'd wait on the appetizers. (Even though we didn't want appetizers right away I appreciated her offering in case we were in a hurry.) The menu had a lot of choices all at a great value, and the server was helpful when we asked for suggestions. The rest of the meal went smoothly, food was hot and tasted great, refills were brought when we needed, and the check was delivered in a timely manner. The interior of the restaurant and the bathroom were clean and well kept. I had a great time and would recommend it.

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    • Food
1  Thank ericalee37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2009

My family and I came into the Brighton location for dinner and were able to walk out paying under $35 for our whole meal. The appatizers were half off and the kids were able to get some mini cheeseburgers that filled them right up. Service was nice, but the thing we liked was how fast it was. The food was quick and hot, and able to get us home before too much snow burried us in. All in all a good experience.

Thank pshuster7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2008

Service was terrible. Food Was cold. Place sucks!! Don't waste your time.

Thank Rozz1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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