I loved the Boyne Mountain Resort website and could not wait to stay there with my family last year. Unfortunately, 5 days before we were suppose to be there, we had to cancel our plans due to unforeseen circumstances. I canceled the reservation and inquired about our refund. I was informed that they automatically charge you for the first night stay if you cancel with less than 7 days. But, they keep that amount on a "house" account for one year so you could reschedule. When I attempted to reschedule for late January, 2010 for one night to use my "house" credit, I was informed that I had to book at least a 3 night minimum over a weekend! The agent's suggestion was for me to book a night during the week! My advice to anyone out there is to make really, really sure this is the place you want to be and that you know everything before you book! Also, I would like to echo other reviewers comments about their lengthy wait time for the phone and difficult online reservations. Clearly, this place isn't interested at all in customer service and I will never book here again.
- Official Description (provided by the hotel):
- Things happen at Boyne Mountain. If you've been here, you know. If you haven't, take our word. We understand how to have fun. And not just the kind of fun people talk about at work on Monday morning - but the kind that keeps you smiling to yourself all week long. ... more less
- Reservation Options:
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- Also Known As:
- Boyne Mountain Hotel Boyne Falls
- Boyne Mountain Lodge